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Hotel Estrela de Fatima

#5 of 39 Hotels in Fatima
Certificate of Excellence
Rua Conego Formigao 40 | Apartado 260, Fatima 2460 - 908, Portugal
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Hotel Estrela de Fatima
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164 Reviews from our TripAdvisor Community

Traveler rating
    84
    65
    12
    1
    2
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65
35
6
9
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Lisbon, Portugal
Top Contributor
102 reviews 102 reviews
75 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've been staying here for some years around. It's very close, one of the closest to the Sanctuary. All comum areas have been renovated and are very updated and confortable (lobby, reading room). I always stay in a familiar room wiht 2 floor bed for children, but they dond't like it as they are afraid, so we are all stucked... More 

Was this review helpful? Yes
João M, Gerente de relações com clientes at Hotel Estrela de Fatima, responded to this review

Thank you for your friendly and kind evaluation. We will consider your suggestion regarding the renovation of bathrooms and thank all your appreciation. Anyway, I hope we have the pleasure of receiving the back and provide an enhanced stay. Best regards, João Monteiro More 

Providence, Rhode Island
Top Contributor
273 reviews 273 reviews
25 hotel reviews
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed May 24, 2015

I have stayed in this hotel once in 4 years,although I go to Fatima very year I was not able to get a room lately,they a very poor policy as they tell me to cal about January or February and luck,they keep telling me to call later until the last moment they they full. I have ask TripAdviser for help... More 

Was this review helpful? Yes 1
João M, Gerente de relações com clientes at Hotel Estrela de Fatima, responded to this review

I am deeply shocked with this situation. We have had changes in staff and some are still learning, therefore we apologize for the bad experience you had with us. Never the less: · Our last increase of prices was in September 2011, even though VAT as increased from 13% to 23% in 2012; · We offer one more hot dish... More 

Sao Paulo, Brazil
Top Contributor
67 reviews 67 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 22, 2015

I stayed in this hotel only one night but would easily stay longer. The hotel is conveniently located next to the sanctuary. The room is spacious very clean and confortable. The hotel service is also nice, they have a grea buffet for lunch and dinner. The staff is kind and willing to help. The only downside is the internet conection.mimstayed... More 

Was this review helpful? Yes
João M, Gerente de relações com clientes at Hotel Estrela de Fatima, responded to this review

Dear Mme. Suelenmorais, We welcome your comments about our Hotel. We were very glad we can achieve your satisfaction. We hope to return to welcome you in a next visit. Best regards, João Monteiro More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2015

Located across the street from the Basilica, the Hotel Estrela Fatima is very clean, has excellent service, and is very accommodating. The Wifi works excellent ,there is a bar downstairs and a common lounge. The small shops to buy local and religious goods are located just around the corner.

Was this review helpful? Yes
João M, Gerente de relações com clientes at Hotel Estrela de Fatima, responded to this review

Dear Ethelyn D , Thank you for sharing your opinion about us in Tripadvisor. We are very pleased with your commentary and very glad to know you had such a good stay in Fátima with us. King Regards, João Monteiro More 

Kilkenny, Ireland
Contributor
19 reviews 19 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 6, 2015

Myself and my wife enjoyed our stay in this hotel, the room was very clean, the staff was attentive and helpful. The hotel was situated in the centre of the town which was ideal for us. We would have no hesitation in going back

Was this review helpful? Yes
João M, Gerente de relações com clientes at Hotel Estrela de Fatima, responded to this review

Dear pauline19641970, Thank you for your words about the hotel. We were glad that we were able to provide you a pleasant stay and know that our services have reached your satisfaction. We hope you during the next visit. Regards, João Monteiro, More 

New York City, New York
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 24, 2014

I stayed at this hotel in December 2014, the advertisement says it is a 4 star hotel, number 3/39 in the area by tripadvisor. The lobby of the hotel is well kept, but the rooms are old, and small. We requested a 3 adult room and paid for it but they gave us a 2 twin bed room with an... More 

Was this review helpful? Yes 2
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2014

This hotel is what to need for your visit to Fatima. i was suggested to us from our travel agent as we were 5 person of one family with reduced mobilty for two person ( on wheel chair ) we got for them a special room the rooms were nice spacious clean and all what you need as peligrin coming... More 

Was this review helpful? Yes 1
João M, Gerente de relações com clientes at Hotel Estrela de Fatima, responded to this review

Dear Antoine A, Thank you for sharing your opinion about us in Tripadvisor. We are very pleased with your commentary and very glad to know you had such a good stay in Fátima with us. Wish you an excellent New Year 2015 and hope to see again! King Regards, João Monteiro More 

Phoenix, Arizona
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed October 4, 2014

The hotel check-in was easy and we had a beautiful view of the grounds at Fatima. Everything looked pristine about the town except for the endless parade of tour buses. This is a tourist city and it is hard to ignore after viewing the Sanctuary. I am glad we visited, but the curio shops are endless. The wireless did not... More 

Was this review helpful? Yes
João M, Gerente de relações com clientes at Hotel Estrela de Fatima, responded to this review

Dear Aircsi, I am sorry that you have not taken better advantage of your stay with us. The internet service had some electrical problems during your stay, but it is working fine now. For the rest, we apologize for not being in accordance with their expectations. After all, hope you visit us again and give us a second chance. Best... More 

Ramla, Israel
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 7, 2014

We stayed there just for 1 night. The lobby is small and so are the lifts, but that is the only complaint. On the other hand there are quite a few places one can sit down and chat within the hotel. The rooms were clean with comfortable beds, nice view of the sanctuary. Breakfast was satisfying. We also has dinner... More 

Was this review helpful? Yes 1
Claudia S, Guest Relations Manager at Hotel Estrela de Fatima, responded to this review

Dear Shlomo, Thank you for your comments. I'm glad you liked our hotel and we will try to improve on the least best things we have. We hope to see you again. בברכה, Cláudia Silva More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 3, 2014

Fantastic hotel location is just across the road from the sanctuary , it is very clean and comfortable, the staff were great , the breakfast had a good choice of juices, cereal, hams, cheeses, yogurts, sausage, egg, breads, fruits, etc would highly recommend this hotel for a visit to Fatima ,

Was this review helpful? Yes 1
Claudia S, Guest Relations Manager at Hotel Estrela de Fatima, responded to this review

Dear kmdoherty, Thank you for your lovely avaliation. We hope you'll return to stay with us and that you will enjoy it just as much or even more as you did this time. Best regards, Cláudia Silva More 

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