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Pousada de Viseu Charming Spa Hotel

#1 of 14 Hotels in Viseu
Certificate of Excellence
4.0 of 5
Rua do Hospital, Viseu 3500 161, Portugal
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Pousada de Viseu Charming Spa Hotel
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Pousada de Viseu Charming Spa Hotel
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Pousada de Viseu Charming Spa Hotel
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328 reviews from our community

Traveler rating
    197
    102
    23
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    4
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92
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18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kenai, Alaska
Top Contributor
116 reviews 116 reviews
49 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We are two couples traveling throughout Portugal for 3 weeks. This hotel was fine for exploring the region and our rooms were roomy and nicely furnished.. We liked our breakfast---there was something to please each of us. One big vote for the cheeses but you had to be a tough guy to handle the strong coffee and my husband wasn't... More 

Was this review helpful? Yes
Manager_Viseu, Gerente at Pousada de Viseu Charming Spa Hotel, responded to this review

Dear Guest, Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Viseu. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward... More 

Contributor
13 reviews 13 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 23, 2015

The hotel was extremely quiet during our out of season, mid-week break. Too quiet, really; it would have more atmosphere with a few more guests around. That said, every member of staff we met with were extremely helpful, friendly and welcoming. The interior of the hotel is very striking in its design. The outdoor pool would be great in the... More 

Was this review helpful? Yes 3
Manager_Viseu, Gerente at Pousada de Viseu Charming Spa Hotel, responded to this review

Dear Guest, Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Viseu. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward... More 

Lisbon, Portugal
Top Contributor
123 reviews 123 reviews
72 hotel reviews
78 helpful votes 78 helpful votes
1 of 5 stars Reviewed February 5, 2015

We booked 3 double rooms in what thought would be a wonderful stay. We pre payed the total amount our stay 4 months in advance and 15 days before my stay I received an e-mail saying that my reservation was canceled and suggesting I could book another hotel more than 30 km away! Phoned to the hotel and they told... More 

Was this review helpful? Yes 1
Manager_Viseu, Gerente at Pousada de Viseu Charming Spa Hotel, responded to this review

Dear Guest, Very many thanks taking your valuable time to post a review about Pousada de Viseu in Tripadvisor. It is always a pleasure to receive feedback about our staff and service. Many thanks once again and if you ever do decide to make a return visit to Portugal please do bear us in mind. Kind regards, Pedro Lopes Pinto... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2015

the suit was very good with excellent reception on arrival the building very interesting, staff very friendly and helpful, however the chef and waiters in the restaurant are the worst I ever came across,after waiting well over an hour the food was so bad that although very hungry I could nor eat it, vegetables over cooked (possibly frozen) the meat... More 

Was this review helpful? Yes 1
Manager_Viseu, Gerente at Pousada de Viseu Charming Spa Hotel, responded to this review

Dear guest, Thank you for your time sharing your comments in Trip Advisor our Pousada. Firstly, we are committed to you, our valued guest, and are taking immediate corrective steps to regain your confidence in us. We profusely apologize for the hassle and inconvenience you faced during your stay in our Pousada. We have begun putting a comprehensive plan in... More 

Lisbon, Portugal
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2014 via mobile

There are not many,if any places at all, that move me to write a review, least of all whilst I am still on the premises! The building itself has been lovingly restored as is often the case with the Pousada chain but the work that has been carried out here is equal to any that can be found. I would... More 

Was this review helpful? Yes 1
Manager_Viseu, Gerente at Pousada de Viseu Charming Spa Hotel, responded to this review

Dear Guest, Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Viseu. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward... More 

Aveiro, Portugal
Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2014

I went here for Christmas, with my parents. The hotel looks great on the outside, and even better on the inside, it just felt warm (literally, as well), and cozy, and the staff were really friendly and helpful. The rooms were just the right size, with a tall window, that in our case overlooked the pool area and a bit... More 

Was this review helpful? Yes
Manager_Viseu, Gerente at Pousada de Viseu Charming Spa Hotel, responded to this review

Dear Customer, Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Best wishes. Pedro Lopes Pinto Manager More 

United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 22, 2014

I stayed in this hotel for a long weekend while visiting my son and had a great stay. The price and quality of the hotel are outstanding. I upgraded, for a really reasonable price, to a superior suite which was located at the top of the building and had a lounge, bedroom and huge balcony overlooking the town. Plenty of... More 

Was this review helpful? Yes
Manager_Viseu, Gerente at Pousada de Viseu Charming Spa Hotel, responded to this review

Dear Guest, Very many thanks taking your valuable time to post a review about Pousada de Viseu in Tripadvisor. We were delighted to receive such warm comments. It is always a pleasure to receive positive feedback about our staff and service. Many thanks once again and if you ever do decide to make a return visit to Portugal please do... More 

Lisbon, Portugal
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 10, 2014

Have been there several times in business trip. The hotel is amazing, it's a build from XVIII century that served as a hospital for almost 150 years and guess so... no ghosts at all! :P Rooms are very comfortable with high ceilings, very good gym and spa, excellent breakfast. I didn't try the restaurant. It's 300m from the city hall,... More 

Was this review helpful? Yes
Manager_Viseu, Gerente at Pousada de Viseu Charming Spa Hotel, responded to this review

Dear Guest, Very many thanks taking your valuable time to post a review about Pousada de Viseu in Tripadvisor. We were delighted to receive such warm comments. It is always a pleasure to receive positive feedback about our staff and service. Many thanks once again and if you ever do decide to make a return visit to Portugal please do... More 

Top Contributor
56 reviews 56 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 8, 2014

This one made me think twice... 4* or 5* rating? Not really a luxury hotel but... Good standard rooms, good restaurant (although really pricy), private free parking, good location in Viseu (5min walk from Main Street), excellent facilities with spa and indoor/outdoor pool, nice bar in the "claustro" and even smoking bar. At the end I opted for 5* since... More 

Was this review helpful? Yes
Manager_Viseu, Gerente at Pousada de Viseu Charming Spa Hotel, responded to this review

Dear Guest, Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Viseu. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 7, 2014

This place is In the center of the old town of Viseu, Portugal, in a fantastic building. Easy to find for one driving from Oporto or Lisbon - GPS coordinates are right. At arrival, one is met by a warm and helpful team, check in is easy and fast ( don't eat the courtesy cookies, they are stale). No valet... More 

Was this review helpful? Yes
Manager_Viseu, Gerente at Pousada de Viseu Charming Spa Hotel, responded to this review

Dear Guest, Very many thanks taking your valuable time to post a review about Pousada de Viseu in Tripadvisor. We were delighted to receive such warm comments. It is always a pleasure to receive positive feedback about our staff and service. Many thanks once again and if you ever do decide to make a return visit to Portugal please do... More 

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