The views across the water of Pico and the harbour were lovely. The pool and grounds of the hotel surrounded by the old fortress walls gave this place a special character to remember. The breakfasts which came with the Pousada package were comprehensive and delicious. The rooms were good, especially with the balcony, and the service friendly and helpful. The...
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We stayed in a room with a view of Pico island and we recommend it. Beautiful! The room was very confortable and with a great balcony.
Though we were always out for the day it was really nice to enjoy it when returning.
It was our first stop in Azores, first days on vacation, and it was perfect to disconnect...
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Standard rooms do not include a sea view; you have to request a superior room for a view. The view is quite nice - you see the neighboring island of Pico, and the mountain of the same name - Portugal's highest point. Service in the restaurant is not fantastic. Front desk service was good. Rates were a bit higher than...
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Dear Guest,
Thank you for taking the time to share your experience at Pousada da Horta.
We inform that 20 rooms of the Pousada have sea view, but not the 8 standard rooms, and we have informed the respective department of your feedback on the rate of the Pousada.
We are sorry for not having met your expectations with the...
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Stayed a week in the room 116 on 1st floor. This "pousada" was a desilusion as I am familiar with the high standards of the "historical" pousada wich is the higer level in portuguese hotels (similar to a 5 star). I don't know other hotels in Faial island but this one is rated as number 1 (the best) and if...
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Dear Guest,
We appreciate the time you have taken to write this review and apologize for not being able to meet your expectations.
Pousadas are not considered by the same ratings as hotels. Moreover, Pousadas are all different from each other and they all have a particular ambiance.
Thank you for valuing the view, the balcony, the architecture and especially,...
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Great location - you can walk to the ferry in minutes. Room was clean - bed was comfortable. There is a living room which I did not notice right away - with a computer for internet access with a 30 minute password you get from the desk. I had a room without a balcony - but it had a King...
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Dear Guest,
Thank you very much for posting a review of your stay at Pousada da Horta.
We are glad you have enjoyed the overall aspects of the Pousada and appreciate the nice remarks on the location and the room.
The rooms with balcony have smaller bathrooms but some have bathtub and other have shower and the first half hour...
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We spent 4 nights here and it's the nicest place to stay in Horta. The location is right in the centre by the famous marina. It really is worth getting a first floor room with a view, it's a stunning outloook over the walls of the old fort to the marina and beyond to Pico. These rooms have a terrace...
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Dear Guest,
We were delighted to read your review and we are glad you have enjoyed your stay.
Thank you for your nice comments on the location, the features of the room, the breakfast, the staff performance and for sharing such helpful tips.
The view over the walls of the 16th century fortress regarding the Marina and Pico Island is...
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We opted for a sea-view room, paying a bit more. Given the hotel layout, it was definitely worth it. The hotel is well located, very central, great for walking to/from the boat harbor, restaurants & car rental agencies.
When we checked in, it was very humid (typical I think) and also low-season. The first room they gave us had not...
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Dear Guest,
We are delighted to know how much you appreciate the distinct ambiance of the Pousadas.
Thank you very much for sharing such thoughtful comments on different aspects of the Pousada.
Your review will help us improve the details you have mentioned and we thank you for providing them.
We are glad to have met your expectations and we...
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Very central location; staff were very helpful but sometimes a bit elusive in the afternoon;
Breakfast was ample and good; dinner was ok but not as good as we've had elsewhere. As we took advantage of a "promotion offer" we had good value for what we paid.
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Dear Guest,
Thank you for taking the time to post this review.
We are glad you have enjoyed your overall stay at Pousada da Horta.
The 16th century fortress built over the Horta bay, where the Pousada is set, is classified as a National Monument since 1947.
Thank you also for the nice comments on the location, breakfast and staff....
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We have just returned from a trip to the Azores and had a wonderful four-day stay at this pousada. The location is fantastic, particularly if you choose a room with a view of Pico. As previously described, the pousada is in an old fort at the mouth of the harbor and is conveniently located for walking around town and catching...
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Dear Customer, we are thrilled to hear that you had a pleasant stay in Pousada de Santa Cruz. We certainly enjoyed reading your comments and would like to thank you for your Staff evaluation and for the positive comments on services of the Pousada. We look forward to welcoming you back soon. Best wishes.
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from the twenty minutes it took to rouse the receptionist to the unavailable amenities, this was Pousadas do Portugal at their most typical and we wouldn't have changed a thing (except perhaps the price, but a sneaky glance at the bookings sheet showed that we had paid more than twice some of the others there that night, we booked through...
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Dear Customer, thank you very much for choosing to stay at Pousada da Horta and for taking the time to post your opinion. We deeply regret that your stay did not meet all your expectations, and we will take the necessary steps to improve the quality of our services. We hope you can choose again Pousadas de Portugal. Best Regards,...
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42 Reviews
26 Reviews
26 Reviews
