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All 5 Horta hotels

Pousada da Horta, Forte de Sta. Cruz

3.5 of 5 Hotel   |   Rua Vasco da Gama, Horta, Faial Island 9900-017, Portugal
Hotel amenities
Pousada da Horta, Forte de Sta. Cruz

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Ranked #1 of 5 hotels in Horta
A recent review
5 of 5 stars Reviewed March 9, 2014
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76 people have reviewed this hotel

Traveler rating
    32
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    12
    5
    2
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13
44
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 9, 2014 via mobile

To really enjoy this pousada you should try to book the suite- a spacious comfortable two room apartment with magnificent views. The staff were very efficient, and helpful. Breakfasts are standard. We ate one diviner and were pleased with the freshness of the fish. The pousada is very quiet far from any traffic noises although it is only a fifteen... More

Was this review helpful? Yes
Manager_StCruz, Gerente geral at Pousada da Horta, Forte de Sta. Cruz, responded to this review

Dear Mr. Jruedy, We truly thank you for your kind comments on our Pousada. We're very pleased to know that we were able to fulfill your needs. We hope to be able to welcome you back to Horta very soon. Best Regards, Ricardo Gomes. More

YYC
Top Contributor
187 reviews 187 reviews
98 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed March 2, 2014

Good hotel in Horta, central location, good service. Rooms with a view are nice. We had originally booked a cheaper room, but wne checking in they suggested that we upgrade to a room on the water side, for an extra 25 EUR/night, which we did and it was worth every penny of it. Room was not very large but quite... More

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Manager_StCruz, Gerente geral at Pousada da Horta, Forte de Sta. Cruz, responded to this review

Dear Mr. Bauwens. Thank you very much for your comments, we are glad that you enjoyed your stay with us, in Horta. Unfortunately the weather was cloudy in February but we hope you will visit us again and this time be able to see Pico from your room :) Best Regards, Ricardo Gomes More

Exeter, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2013

We stayed for three nights at the Pousada as part of a package. Hotels of this quality (and price) are not our personal favourites, but we were delighted with the room and its view over Horta harbour and Pico. The restaurant was excellent for its breakfast buffet, and we had one meal there which we thoroughly enjoyed (though there is... More

Was this review helpful? Yes 2
Manager_StCruz, Gerente at Pousada da Horta, Forte de Sta. Cruz, responded to this review

Dear Warwick D, We thank you for your comments. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create memorable moments is successful. Best Regards, Ricardo Gomes More

Wageningen, The Netherlands
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed September 15, 2013

This room was the rare combination of the most expensive and the worst of our 3 week Azores trip. We booked with a 55+ discount and the hotel didn't mention that that means that you get one of the 5-6 rooms in the hotel that don't have a view. In our booking application we asked about the view but they... More

Was this review helpful? Yes 3
Top Contributor
104 reviews 104 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 26, 2013

Very centrally located in the city fort, by the harbor. Worth paying an upgrade to get sea-side rooms with the view of Pico. Unfortunately our room and bathroom was not properly cleaned (and things improved little the next day). I find it regrettable that in a four-star hotel so little attention is paid; our children's room was however perfectly clean.... More

Was this review helpful? Yes 3
Manager_StCruz, Gerente at Pousada da Horta, Forte de Sta. Cruz, responded to this review

Dear GLS-ALS, We truly thank you for your comments. We are glad you enjoyed the view from your room and our buffet breakfast. We would like to present our deepest apologies for the bathroom not being spotless. We ensure you that we will be more attentive to avoid this in the future. Best regards to your familiy, Ricardo Gomes. More

Manchester, United Kingdom
Top Contributor
69 reviews 69 reviews
69 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 23, 2013

The Pousada has a good central location in Horta about 20 minutes' walk or 5 minutes' taxi from the ferry terminal, and entirely within the crenelated walls of a lovely old fort. The hotel design itself is modern and anodyne, and we found it slightly soulless. Our room had a very musty smell. The breakfast buffet was unexceptional and the... More

Was this review helpful? Yes 1
Manager_StCruz, Gerente at Pousada da Horta, Forte de Sta. Cruz, responded to this review

Dear BTJohn, Firstly we would like to thank you for taking the time on posting your comment. We apologise for not being able to totaly meet up with your expectations. Hoping that on your next visit to Horta you will choose to stay with us again. Besta Regards, Ricardo Gomes. More

Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2013

The best thing about this hotel was the view from my room across to Pico - definitely worth paying the extra for a sea view (I don't normally bother but this was worth it). The food was the best I encountered in Horta and the staff were exceptionally friendly and helpful, arranging a tour of the island for me. Very... More

Was this review helpful? Yes 2
Manager_StCruz, Gerente at Pousada da Horta, Forte de Sta. Cruz, responded to this review

Dear Rebecca A, We are very pleased to know you enjoyed the view from your room and our restaurante. It is always a pleasure for us to help our guests get the most out of their visit here in the Azores. Hoping to be able to welcome you back in the near future. Best regards, Ricardo Gomes More

Clearwater, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 15, 2013

We had a wonderful time at the Pousada. The hotel is beautiful and perfectly located in the heart of Horta… walking distance to shops, cafes, and the marina. We stayed in a superior room which was very nice and had a beautiful view of Pico and the marina from the balcony. The staff was friendly and went out of their... More

Was this review helpful? Yes 3
Manager_StCruz, Gerente geral at Pousada da Horta, Forte de Sta. Cruz, responded to this review

Dear Cohn Family, It is with great satisfaction that we read your comments about your stay with us. We´re glad you enjoyed your room and that our staff were able to satisfy your needs. We hope to be able to welcome your family back in the very near future. Best Regards, Ricardo Gomes More

Devon
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 5, 2013

This is a beautiful hotel in a superb position overlooking the famous harbour and the Pico volcano on the neighbouring island. We were able to appreciate it all the more, as we were upgraded from a standard (town view) room. The room itself was lovely with a large and well appointed bathroom and a good sized terrace. The staff at... More

Was this review helpful? Yes 1
Manager_StCruz, Gerente geral at Pousada da Horta, Forte de Sta. Cruz, responded to this review

Dear Guest, We are glad you enjoyed your stay with us in one of our superior rooms. It is with great satisfaction that we read your comments about our staff as they are our best asset. We truly regret our breakfast was not up to standard during your stay. We will be sure to look into this matter in order... More

York, United Kingdom
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 22, 2013

Friendly and efficient, not to mention hard working staff made our stay enjoyable one. Well placed and by far the best hotel on the island. Overlooks the marina where you can either sit on your balcony or by the old fort wall and watch the sail ship and yachts come and go. Also offers great views of Pico. Restaurant is... More

Was this review helpful? Yes 1
Manager_StCruz, Gerente geral at Pousada da Horta, Forte de Sta. Cruz, responded to this review

Dear Mark W, Thank you for your comments regarding your last stay at Pousada Forte de Sta. Cruz. Such comments certainly help us motivate our staff and, most importantly, assist us to provide you a more personal and efficient service. Looking forward to welcoming you again in a not too distant future! Best Regards, Ricardo Gomes More

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Additional Information about Pousada da Horta, Forte de Sta. Cruz

Also Known As:
Pousada Da Horta, Forte De Sta. Cruz Faial Island
Address: Rua Vasco da Gama, Horta, Faial Island 9900-017, Portugal
Location: Portugal > Azores > Faial Island > Horta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Horta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pousada da Horta, Forte de Sta. Cruz 3.5*
Official Description (provided by the hotel):
The Pousada da Horta is located in a 16th-century fortress, which was classified a National Monument in 1947. This Pousada offers panoramic views over Pico Island and its famous marina. The modern rooms have been finished with contemporary touches, including Wi-Fi and cable TV. Guests can relax in the spacious en suite bathrooms and the towelling robes provided. Pousada da Horta, Forte de Santa Cruz has its own restaurant, which serves a wide range of local dishes and a buffet breakfast. Guests can also take refreshments from the bar onto the terrace to admire the views. The Faial Airport is just 10 km from the Pousada. ... more   less 
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