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Pousada Forte da Horta

#2 of 5 Hotels in Horta
Certificate of Excellence
GreenLeadersSilver level
Rua Vasco da Gama, Horta, Faial Island 9900-017, Portugal
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1 room 1 adult
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Pousada Forte da Horta
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143 Reviews from our TripAdvisor Community

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Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 29, 2015

This is a beautifully converted fort that maintains its historical features whilst incorporating modern amenities that befit a five star hotel. We had a sea facing room with a small balcony and it was perhaps the view overlooking Pico and its elusive mountain top that added the final touch to our magical stay. The staff were extremely helpful and accommodating... More 

Helpful?
Thank circe138
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Circe138, I was very happy to read that your visit to our Pousada was such a memorable one and that is mainly owing to our great location, but especially to the warmth and helpfulness of our staff. It is also great to learn that they played a great part in enhancing your experience with offering prompt and effective assistance.... More 

Cardiff, Wales
Level Contributor
104 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed November 26, 2015

A huge thank you to the wonderful staff at the Pousada Forte da Horta Hotel. Having experienced very lukewarm service in our hotel in Ponta Delgada we were not expecting too much here. As it turned out we were treated like very special guests and thoroughly enjoyed our stay. Breakfast is delightful and as with the staff on reception, the... More 

Helpful?
Thank Chouen
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Chouen, Thank you for taking the time to share your experience on Tripadvisor following your recent stay with us here at Pousada Forte da Horta, Historic Hotel. I am extremely happy to note that you enjoyed your time with us and I appreciate your praising words in regards to our customer service and our teams performance. I am glad... More 

Bedfordshire England
Level Contributor
257 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed November 10, 2015

A beautiful old building in a prime location, but doesn't quite live up to expectations. All staff are very nice, friendly and helpful, but the décor is in need of uplift/modernisation. Restaurant service was consistently slow and the prices not justified. Hotel breakfasts were however very good.

Helpful?
Thank IPA_Man
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear IPA_Man, Thank you for choosing Pousada Forte da Horta - Historic Hotel and for taking part of your precious time to review your recent stay with us. Our Team will be delighted to read such kind words regarding their performance, making your stay a memorable experience. Your feedback is highly appreciated and the details will be considerate to improve... More 

Westport, Massachusetts, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 14, 2015

Great hotel and even better staff. Staff went above and beyond with advice on restaurants, where to site see and when we had a problem with the rent-a-car agency (don't rent from Iliah Verde car rental) they found us an even better car at a better price. Room was very comfortable with a beautiful view of the water front and... More 

Helpful?
1 Thank jeff1993
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear jeff1993, I am so happy to know that we managed to contribute to such a memorable experience for you, here in Faial. Our aim is to provide an unforgettable service for each and every one of our guests and I am pleased to know that we succeeded in your case. Thank you so much for recommending Pousada Forte da... More 

Cambridge, Canada
Level Contributor
106 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed October 14, 2015 via mobile

Great location and pleasant staff. The rooms are tastefully decorated and our room had a nice view of the pool and harbour. Breakfast was buffet style with the option to order eggs as you prefer. Only complaint is those hotel hangers with the frustrating search for the hole. Really do they think their guests would steal a regular wooden hanger!... More 

Helpful?
Thank Matty348
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Matty348, It makes me so proud to read the praising review you were kind enough to post on Tripadvisor. I am delighted to hear that you enjoyed your time with us so much and appreciated your very generous words regarding the quality of our service. I will definitely be sharing your comments with the whole team. We hope, should... More 

Antwerp, Belgium
Level Contributor
218 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed October 5, 2015

Being a 16th century old fort that was meant to protect the harbor and the city, you can't imagine a better location than this one. This is absolutely the main advantage of this wonderful hotel. The hotel overlooks the marina and Pico volcano is right in front of you (if there are no clouds hanging around its summit...). All of... More 

Helpful?
Thank harmonie
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Harmonie, Thank you for choosing Pousada Forte da Horta for your recent visit to Faial. I would like to thank you personally for taking the time to share your experience on Tripadvisor. I was delighted to read that overall you had an enjoyable stay with us and that you enjoyed our location and the service from our front desk... More 

Houston, Texas
Level Contributor
90 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed September 29, 2015

I stayed at this hotel for six nights. Good: The view, over the marina and at Mt. Pico, is wonderful. The location is also wonderful, right in the heart of the action in Horta including a short walk from the marina. The location could not be better. The service was good. The hotel, converted from an old fort, has a... More 

Helpful?
Thank Aaron_Adkins
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Aaron_Adkins, Thank you for sharing your praising feedback of your recent stay with us on Trip Advisor. I was delighted to read that you were pleased with the services provided by our staf, on your 6 night stay with us, as well as our hotel’s historical beauty. We look forward to the pleasure of welcoming you back whenever your... More 

Rochester, New York
Level Contributor
2,171 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 700 helpful votes
5 of 5 stars Reviewed September 14, 2015

This historic location (fort built in the 16th century) made for a WONDERFUL hotel which we enjoyed thoroughly. It is in the middle of downtown, with easy access to all the shopping and local restaurants. Despite the age of the building, it contains all of the modern conveniences, although the business center did not work (computer) while we were staying... More 

Helpful?
Thank Larry W
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Larry W, We appreciate your comments regarding your stay at Pousada Forte da Horta - Historic Hotel. It's always a pleasure to read comments like yours. We are happy to know that you enjoy the ambiance and the service. I will share your comments with the Team, and I'm certain that they will be happy with your remarks. Besta... More 

London, United Kingdom
Level Contributor
63 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
2 of 5 stars Reviewed August 22, 2015

I am generally happy with my choices of hotels, which is reflected in positive reviews, but this was a big mistake. The hotel is a small white building located within the walls of a 16th century fort in the center of Horta. It has therefore a beautiful position and a great view on the marina and towards Pico. Unfortunately this... More 

Helpful?
2 Thank jorgio
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear jorgio, Thank you for taking the time to provide us with your candid feedback. We strive hard to provide great guest comfort and service to all of our guests and are disappointed when we fail to do so. We are glad you were able to appreciate our 16th century building, and our exceptional location. We understand that the design... More 

Copenhagen, Denmark
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 17, 2015

Lovely little hotel with friendly staff who welcomed us with a tasty drink and good information about the town and the island. Historic location has been integrated in the hotel. The pool is accesible in the morning.

Helpful?
Thank Lene R
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Lene R, Many thanks for taking the time to write your review, which I shall take great pleasure in sharing with the team. In particular I was very pleased to see that we were able to personalize and help you in little ways with good information about the town and the island and the early pool access. With sincere... More 

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