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Pousada Forte da Horta

#1 of 5 Hotels in Horta
Certificate of Excellence
GreenLeadersSilver level
Rua Vasco da Gama, Horta, Faial Island 9900-017, Portugal
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Pousada Forte da Horta
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Pousada Forte da Horta
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120 reviews from our community

Traveler rating
    57
    41
    14
    6
    2
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23
68
7
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The hotel (pousada) is located in the historic fort in Horta with a very central location for walking the area and harbor. The location looks out to sea. Excellent service and great staff who were very helpful ensuring that our stay was both memorable and a truly enjoyable experience. The restaurant on site served well prepared food with an emphasis... More 

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Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Pamelathetraveler, It is wonderful to read the generous feedback you shared on Tripdavisor regarding your recent stay at Pousada Forte da Horta. I am extremely happy that you enjoyed all aspects of your stay with us and you had an extremely memorable experience. Best regards, Ricardo Gomes. More 

Kiel, Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2015

My sister an me really enjoyed our stay at Poussada for 8 nights so much! All staff members were very friendly and helpful, so we felt really welcome. The location in the harbour with the view to Pico is great. There are many nice restaurants in the surrounding area, also the ferry to Pico can be reached easily. The breakfast... More 

Was this review helpful? Yes 1
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Kiel15. Thank you so much for choosing Pousada Forte da Horta on your recent visit to Faial and of course for your positive feedback. It’s always a great pleasure to have such a positive comments from our guests. Thank you for your kind remarks about our staff, as we know that they work hard to ensure our guests feel... More 

Dublin, Ireland
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 9, 2015

We spent 2 beautiful nights at the Pousada Forte Hotel - Luisa at reception was very welcoming and provided us with light refreshments on arrival (as we had missed lunch). Our room was spacious, clean and had an amazing view over the harbour, loking across to Pico.We ate in the restaurnt both nights - The food was fantatsic, as was... More 

Was this review helpful? Yes 1
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Ellechim2013, Thank you for taking the time to share your experience with other Tripadvisor readers. It's with great satisfaction that I acknowledge that you enjoyed our Pousada very much and that we were able to keep up with your expectations regarding our service. I will be sure to pass your comments down to the rest of the team, especially... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2015

Although being working during the day, it was refreshing knowing that at the end of the day I would be returning to this very pleasant place. The hotel is located in a very nice place, after dinner I suggest to go for a night walk along the coast. This fortress gave me the peace and relaxation I never experienced in... More 

Was this review helpful? Yes 3
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Hugo o, Firstly I would like to thank you for your original review and kind comments regarding our hotel. I am glad to know that we were able to make you feel at home after a day of work and that our fortress helped you "defend yourself" form the "modern-day pirates" and relax. We truly hope you will visit... More 

Bristol, United Kingdom
Top Contributor
118 reviews 118 reviews
28 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed December 22, 2014

A chain hotel, but so perfectly located in central Horta you are no more than a stone throw from not only the shops but also all the whale watching trips and so forth. Reasonable service, although we found things missing in the room (e.g. a bottle opener). By no means a show stopper that, but the hotel didn’t feel necessarily... More 

Was this review helpful? Yes 1
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Brother_Cadfael, I would like to thank you very much for your feedback regarding your stay at our Pousada. We are pleased to learn that you found our location perfect and you have enjoyed your stay. I am suprised to read that you didn't always find the front desk manned, I assure you that these aren´t part of our standards... More 

East Yorkshire
Top Contributor
167 reviews 167 reviews
94 hotel reviews
172 helpful votes 172 helpful votes
4 of 5 stars Reviewed November 27, 2014

Hotel is very well located to walk to all the local attractions and restaurants. We arrived by ferry and although you could walk its a bit far with luggage. Room was a bit small however the balcony overlooking the garden, pool and out to sea and Pico gave the room more space. Room had everything we needed including a fridge.... More 

Was this review helpful? Yes 1
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear KevanEastYorkshire, Thank you for taking the time to give us a detailed review of your experience. I am pleased to hear that you enjoyed your stay and the amenities offered. I apologize for the minor mishaps that you encountered, but I am pleased to know that we were able to resolve some of these issues during your stay. I... More 

Konstancin
Top Contributor
154 reviews 154 reviews
104 hotel reviews
233 helpful votes 233 helpful votes
5 of 5 stars Reviewed November 18, 2014

When we stayed at this hotel it was almost empty until the day the Prime Minister arrived for one night and then it was completely full. In both cases the staff was super. Even when stressed by lots of dignitaries and security they found time to do little extras like wash and dry our shoes after a muddy walk in... More 

Was this review helpful? Yes 2
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear TravellerPoland, I am thrilled to hear you had such a fantastic stay with us. For us, all our Guests are VIPs and we do our best to make you feel at home. Thank you for sharing your experience with us and I hope to welcome you back to our Pousada. Kind Regards, Ricardo Gomes More 

Brussel
Top Contributor
79 reviews 79 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 13, 2014

The hotel is in the center of Horta, near the coastline. Don't expect a 'touristic' center here :-) Good location to explore Faial island. We had garden, sea view and swimming pool view (water is cold). Free wifi in the reception area. Nice breakfast.

Was this review helpful? Yes
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear SunnyCityHopper, Thank you for this review. I am very happy to see that you enjoyed your experience at Pousada de Sta. Cruz and our great location. I hope to welcome you back soon for another great stay. Best Regards, Ricardo Gomes. More 

San Diego, California
Top Contributor
71 reviews 71 reviews
27 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed November 1, 2014

We had an immediate positive feel for the hotel as we checked in. Staff was very friendly and helpful, even allowing us to check in early with no extra charge. We were able to get settled and start exploring right a way. The included breakfast was one of the best we have had. Although there a restaurant on site, we... More 

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Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear Explorercouple, Thank you for your great review. I am glad you had a wonderful stay and hope to welcome you back in the future. Best Regards, Ricardo Gomes. More 

rijmenam
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2014

We (family with two teenagers 14 and 16 years old) stayed at the poussada for a couple of days and enjoyed it very much. We had two rooms (not next to each other which we asked for when we made the booking) whihc were very clean,and cleaning service during our stay was very good. Each room (on the ground floor)... More 

Was this review helpful? Yes 1
Manager_StCruz, Gerente geral at Pousada Forte da Horta, responded to this review

Dear PascalPermentier, It was a pleasure for us to have your family stay with us. We are sorry we were not able to book the two rooms next to each other, as we only have 28 rooms in the Pousada, room distribution in high season is a bit more dificult - however we did our best to arrange the rooms... More 

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