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Hotel do Canal

#1 of 5 Hotels in Horta
Certificate of Excellence
Largo Dr Manuel De Arriaga, Horta, Faial Island 9900 026, Portugal
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1 room 1 adult
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Hotel do Canal
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262 Reviews from our TripAdvisor Community

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Halifax, Nova Scotia, Canada
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel do Canal has a prime location on the beautiful waterfront of Horta. The rooms are comfortable and clean and we appreciated the free WiFi and free breakfast. Breakfast offered a variety of hot and cold food and delicious coffee. We dined in the restaurant two nights and it was evident that the chef knew what he was doing.... More 

Helpful?
1 Thank Kimberly0079
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you very much for sharing with other travellers your experience at Hotel do Canal. We were delighted to know that you enjoyed your stay and all services provided. It was also very nice to know that our Restaurant Menu complied to your expectations. We really hope to have the pleasure of welcoming you soon and again at... More 

Toronto, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent six nights at the Hotel do Canal and had a pleasant stay - even during Hurricane Alex! The lounge was quite comfortable. Staff were all very friendly and spoke English very well. Wifi was available throughout the hotel and was pretty good (only some minor delays). The location of the hotel in Horta was great! Room walls were... More 

Helpful?
Thank Banhwagon
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you so much for staying at Hotel do Canal and for sharing your opinion about our services with other travellers. We really hope to have the opportunity of welcoming you soon and again at Bensaude Hotels! On behalf of our staff, we wish you a pleasant week. Best regards. Arlene Nazaré Management More 

Sao Paulo
Level Contributor
323 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
5 of 5 stars Reviewed December 25, 2015

My wife and I just spent two nights here. Our room had a great view over the marina/port. We had a bedroom and a lounge with a full bathroom and a "lavabo". The breakfast was very good and quite substantial. The staff were very friendly and efficient. The location if the hotel is very good.

Helpful?
Thank peter_glazier
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you very much for sharing your experience at Hotel do Canal with other travellers. We were delighted to know that you enjoyed your stay with us! We hope to have the privilege of welcoming you soon and again at Bensaude Hotels. We take this opportunity to wish you a Happy New Year! Best regards. Arlene Nazaré Manager More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 30, 2015 via mobile

Room (4 stars) - Spacious - Good mattress - Sheets a bit of a nuissance (3 layers which get into disarray easily) - Large tv with many channels - Spacious bathroom - No sockets near bed Cleanliness (4) - Clean, no problems there - Not super shiny clean Noise level (5) - Very quiet Wifi (5) - No connectivity problems... More 

Helpful?
2 Thank davidj1982
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guest, Thank you for sharing with other travellers your opinion about Hotel do Canal. Your comments were duly passed on to our team in order to improve our services. We hope to welcome you soon and again at Bensaude Hotels! Best regards. Arlene Nazaré Management More 

Mount Albert
Level Contributor
105 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed November 19, 2015

We enjoyed our stay here in mid November. The hotel, part of the Bensaude Turismo chain of hotels, is ideally situated at the marina in Horta and within walking distance of some good restaurants and cafes. It is a very modern, clean and well decorated hotel using a marine theme. The underground parking is a nice touch too, especially when... More 

Helpful?
1 Thank CruisersRus
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you for staying at Hotel do Canal during your vacation at Faial Island. It was really a pleasure to welcome you. We were delighted to know that you enjoyed your stay with us and that our service complied with your expectations. We hope to have the privilege of welcoming you soon and again at Bensaude Hotels! We... More 

toronto
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 24, 2015

Great location on the harbour. Rooms are spacious and washroom is immaculate . Breakfast included. Basic and limited variety made up by quality. Even comes with sparkling wine. Ample parking outside and in. Staff are generally helpful. Usually pleasant. Stayed for 5 nights. Quality of vacuuming needs improvement.

Helpful?
1 Thank aloha2u2
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you for staying at Hotel do Canal. We were delighted to know that you would stay again with us, that the location, breakfast, cleaning and staff complied to your expectations. Our guests opinions are very important to us. It helps to improve and better serve our clients. We hope to welcome you soon and again at Bensaude... More 

Liverpool, United Kingdom
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed October 20, 2015

We stayed at this hotel as part of an island hopping tour of the Azores, this hotel being part of a group. It is a really comfortable hotel with a great restaraunt and very helpful staff. The buffet food is hot, varied and ample for everyones taste, and the breakfast will ensure you are filled up for the day. The... More 

Helpful?
Thank merseyal
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to share your opinion with other travellers. Comments like yours are most valuable. Thank you for your important feedback. We are confident of hosting you again soon at Bensaude Hotels! Sincerely yours, Arlene Nazaré, Management More 

Exeter, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 18, 2015

We had asked for a quiet room so had one (205) overlooking the courtyard with a view out to the Observatory. It was nice to find a sofa bed to sit on, instead of the usual single chair (for two people to toss for!). We didn't need a sea-view as we were seldom in the room during the day. There... More 

Helpful?
Thank DJW133
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to write a review. Comments like yours are most valuable, for they enable us to meet our guest’s needs thus encouraging all of us to fulfil our duties with our most capacities. We are confident of hosting... More 

Lawrence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 13, 2015

We could tell this hotel has been recently updated and it is very nice throughout. Excellent rooms and facilities. We only discovered the spa on the last day-so be sure to look for it! Staff was helpful and friendly. Great location to walk to restaurant, nearby trails, and beaches. Overall I would recommend this hotel.

Helpful?
Thank ksjhwker
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you so much for your nice review. We were delighted to know that you recommend Hotel do Canal to other travellers. We really hope to have the opportunity to welcome you soon and again at Bensaude Hotels! Best regards. Arlene Nazaré Management More 

conwy, United Kingdom
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed October 4, 2015

The positives are the location, parking, quality of accommodation and the breakfast. Having seen the reviews we booked to stay twice on the way in and out of Horta. Both nights we were allocated standard rooms facing the harbour. The first night I was disappointed to find the room had not been vacuumed properly (I know this as I found... More 

Helpful?
Thank bikingbirder
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Sirs, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to share your opinion with other travellers. Your comments were duly passed on to our team in order to take the necessary steps to ameliorate the quality of the services provided. We deeply regret that housekeeping services... More 

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