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Do Canal Hotel

#1 of 5 Hotels in Horta
Certificate of Excellence
Largo Dr Manuel De Arriaga, Horta, Faial Island 9900 026, Portugal
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Do Canal Hotel
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Ranked #1 of 5 Hotels in Horta
Certificate of Excellence
A recent review
3 of 5 stars reviewed 6 days ago
KK06 England
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216 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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England
Level Contributor
150 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel was booked as part of a whale-watching holiday (organised by Wildlife Worldwide in UK) and it was certainly in a convenient location for the marina. Initial impressions were reasonable, friendly helpful staff, bottle of water, small cakes and chocolates provided in room on first evening, quiet room. It turns out, however, that the little “extras” are only on... More 

Was this review helpful? Yes 1
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Sirs, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to write a review. Your comments were duly passed on to our team in order to take the necessary steps to ameliorate the quality of the services provided. We deeply regret that your stay did not meet... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel very clean and with good amenities. Restaurant with very good breakfast and variety. Well located and near the marina and the traditional dot, the bar Peter. The friendliness of the staff is pleasant and exemplary.

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Htl_Canal, Front Office Manager at Do Canal Hotel, responded to this review

Dear Guest, We would like to thank you for choosing to stay at Hotel do Canal and for your evaluation. We were delighted to know that you enjoyed your stay, specially breakfast quality and the friendly staff. We hope to have the opportunity of welcoming you soon and again at Bensaude Hotels! Best regards, André Silveira Front Desk More 

cambridge
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 1 week ago

A very pleasant hotel with helpful and friendly staff. No grounds to the hotel but a great view out front over to the mountain on Pico. Very comfortable accommodation although air conditioning could be slow to cool the room down. Rooms facing the town can get some background noise at night if you sleep with your window open. Good food,... More 

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Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests, Thank you for sharing with our travellers your experience at Hotel do Canal. We were happy to know that you enjoyed your stay. We hope to welcome you again at Bensaude Hotels. Best regards. Arlene Nazaré Management More 

Holt, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm sorry, but I simply cannot get excited about corporate chain hotels and there is nothing about the Do Canal to lift it above the average. The rooms are OK, the facilities OK, the breakfast was OK (as long as you timed your arrival to coincide with the eggs - half hour warmed over egg is not pleasant), the front... More 

Was this review helpful? Yes 1
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guest, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to write a review. We gratefully acknowledge your comments and suggestions, as they allow us to improve our service and better satisfy our guests. We are confident of hosting you again soon, hoping to provide you an... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel with very good location. Rooms have everything you need, no balcony's. Bathroom was a bit noisy, you could hear the neighbours but it didn't disturb us that much. Staff was really helpfull with reservations die restaurants and with retrieving lost items from the airport. Underground parking was great bonus.

Was this review helpful? Yes
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests, Thank you ver much for writing a review about Hotel do Canal. Comments like yours are most valuable, for they enable us to meet our guests needs thus encouraging all of us to fulfil our duties with our most capacities and ameliorate our service. We really hope to welcome you soon and again at Bensaude Hotels! Best regards.... More 

Northampton UK
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at three hotels within the Bensaude Group on different islands in the Azores. This hotel and this island was my clear favourite. With an early inter-island flight and arrival at the hotel at around 1030 it would have been unreasonable to expect rooms to be ready, but the hotel helped by storing luggage including hand baggage in a... More 

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Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guest, Thank you so much for taking the time to write a review about Hotel do Canal. We were delighted to know that you enjoyed your stay with us and that Hotel do Canal is your favourite Hotel in Azores! We would like to inform that flat screen tv's will be provide very soon. To storage medical items the... More 

St. Albans, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 9, 2015

We stayed at the hotel last year and were so impressed that we made a point of staying again for this year's whale watching visit to the Azores. A big thank you to all the staff who were so friendly and helpful.

Was this review helpful? Yes
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests, Thank you for staying with us for the second time. We were delighted to know that our staff was friendly and helpful and that you enjoyed your stay at Hotel do Canal, Faial Island. We hope to welcome you soon and again at Bensaude Hotels! Best regards. Arlene Nazaré Management More 

Harrogate, United Kingdom
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed June 6, 2015

I stayed at the Canal for nine nights as part of a whale watching tour with Whale Watch Azores, who are based in the Horta harbour (separately reviewed). The hotel was great. The staff were friendly, very polite and helpful. The hotel is spacious and well situated on the harbour front with a great view of Pico. The rooms are... More 

Was this review helpful? Yes 1
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests, Thank you so much for sharing your experience and for recommending Hotel do Canal to other travellers. It was a great pleasure to welcome you at Hotel Canal! Our staff was delighted to know that you enjoyed your stay with us. We hope to see you soon at Bensaude Hotels. Best regards. Arlene Nazaré Management More 

Ystradgynlais, United Kingdom
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed June 1, 2015

We stayed at this hotel for three nights when we were travelling the islands. One of my favourites. Lovely room, with view over harbour and Pico. Everything we needed and quiet. Breakfast was well stocked and staff were helpful and friendly. The gin in the bar was delicious. Great location to see the sights, go whalewatching and enjoy Faial. Would... More 

Was this review helpful? Yes
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests, It was a pleasure to welcome you at Hotel do Canal. We are delighted to know that you will recommend our Hotel. We hope to welcome you soon and again at Bensaude Hotels! Best regards. Arlene Nazaré Management More 

Leeds, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 1, 2015

Stayed last month and everything was "spot on" - great room with view of Pico and staff really friendly and helpful,the hotel is ideally situated and locally everything to hand - well worth a visit !!

Was this review helpful? Yes
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests, Thank you for staying at Hotel do Canal! Our staff wishes to welcome you again at Bensaude Hotels. Feel free to contact us whenever you need. Best regards. Arlene Nazaré Management More 

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