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Do Canal Hotel

#1 of 5 Hotels in Horta
Certificate of Excellence
Largo Dr Manuel De Arriaga, Horta, Faial Island 9900 026, Portugal
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1 room 1 guest
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Do Canal Hotel
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225 Reviews from our TripAdvisor Community

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Traveler rating
    70
    130
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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  • Italian first
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    (225)
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    (54)
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    (97)
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    (55)
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    (19)
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Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel do Canal is located in the heart of Horta, at walking distance from almost every place of interest. Rooms are very spacious and well equipped; most have a view on the port and the imposing Pico mountain or some part of the town of Horta. Breakfast was excellent; dinner was very good. The staff was invariably friendly and efficient... More 

Was this review helpful? Yes
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Sirs, Thank you very much for choosing to stay at Hotel do Canal and for taking the time to share your opinion with other travellers. We were quite pleased to notice that the service complied with your expectations. We also appreciate your words of appraisal on the service and the accommodation provided. Thank you for recommending Hotel do Canal!... More 

derbyshire
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We had 3 nights here, there is not a lot of choice of accommodation in Horta and this type of hotel is not really our thing. Huge room, very expensive compared to other hotels and B&Bs we stayed in whilst in Azores, couldn't get their wifi to work (only place where this happened on whole 3 week trip!). Breakfast fine... More 

Was this review helpful? Yes
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to share your opinion on Trip Advisor. Your opinion was duly passed to our team because comments like yours are most valuable. We are confident of hosting you again soon, hoping to provide you an irreproachable service,... More 

wassenaar
Level Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed our last night at this hotel because the next day we had to fly early. The hotel is conveniently located in Horta. The room was fine and clean, but the airconditioning was working poorly, so it was a bit warm. But otherwise the room was clean and there was a pull out sofa for our son. We had... More 

Was this review helpful? Yes
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to complete your opinion on Trip Advisor. Your opinion was duly passed to our team because comments like yours are most valuable. We are confident of hosting you again soon, hoping to provide you an irreproachable service,... More 

Stockholm, Sweden
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

+ very helpful reception + good location (5min to beach, 3 great restaurants in close proximity, directly next to the marina with dive/whale/dolphine tours,...) + comfortable and clean rooms with no street noise! + good, stable wifi + good breakfast - if anything then it would need to be a lack of a pool

Was this review helpful? Yes
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests, It was really good to know that you had a great stay at Hotel do Canal! On behalf of our staff, we would like to thank you for choosing Bensaude Hotels for your stay during your vacation. It was a pleasure to welcome you! Best regards. Arlene Nazaré Management More 

England
Level Contributor
151 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This hotel was booked as part of a whale-watching holiday (organised by Wildlife Worldwide in UK) and it was certainly in a convenient location for the marina. Initial impressions were reasonable, friendly helpful staff, bottle of water, small cakes and chocolates provided in room on first evening, quiet room. It turns out, however, that the little “extras” are only on... More 

Was this review helpful? Yes 2
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Sirs, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to write a review. Your comments were duly passed on to our team in order to take the necessary steps to ameliorate the quality of the services provided. We deeply regret that your stay did not meet... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 23, 2015

Hotel very clean and with good amenities. Restaurant with very good breakfast and variety. Well located and near the marina and the traditional dot, the bar Peter. The friendliness of the staff is pleasant and exemplary.

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Htl_Canal, Front Office Manager at Do Canal Hotel, responded to this review

Dear Guest, We would like to thank you for choosing to stay at Hotel do Canal and for your evaluation. We were delighted to know that you enjoyed your stay, specially breakfast quality and the friendly staff. We hope to have the opportunity of welcoming you soon and again at Bensaude Hotels! Best regards, André Silveira Front Desk More 

cambridge
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed July 21, 2015

A very pleasant hotel with helpful and friendly staff. No grounds to the hotel but a great view out front over to the mountain on Pico. Very comfortable accommodation although air conditioning could be slow to cool the room down. Rooms facing the town can get some background noise at night if you sleep with your window open. Good food,... More 

Was this review helpful? Yes 1
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests, Thank you for sharing with our travellers your experience at Hotel do Canal. We were happy to know that you enjoyed your stay. We hope to welcome you again at Bensaude Hotels. Best regards. Arlene Nazaré Management More 

Holt, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 21, 2015

I'm sorry, but I simply cannot get excited about corporate chain hotels and there is nothing about the Do Canal to lift it above the average. The rooms are OK, the facilities OK, the breakfast was OK (as long as you timed your arrival to coincide with the eggs - half hour warmed over egg is not pleasant), the front... More 

Was this review helpful? Yes 1
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guest, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to write a review. We gratefully acknowledge your comments and suggestions, as they allow us to improve our service and better satisfy our guests. We are confident of hosting you again soon, hoping to provide you an... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 20, 2015 via mobile

Nice hotel with very good location. Rooms have everything you need, no balcony's. Bathroom was a bit noisy, you could hear the neighbours but it didn't disturb us that much. Staff was really helpfull with reservations die restaurants and with retrieving lost items from the airport. Underground parking was great bonus.

Was this review helpful? Yes
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guests, Thank you ver much for writing a review about Hotel do Canal. Comments like yours are most valuable, for they enable us to meet our guests needs thus encouraging all of us to fulfil our duties with our most capacities and ameliorate our service. We really hope to welcome you soon and again at Bensaude Hotels! Best regards.... More 

Northampton UK
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 1, 2015

I stayed at three hotels within the Bensaude Group on different islands in the Azores. This hotel and this island was my clear favourite. With an early inter-island flight and arrival at the hotel at around 1030 it would have been unreasonable to expect rooms to be ready, but the hotel helped by storing luggage including hand baggage in a... More 

Was this review helpful? Yes
Htl_Canal, Manager at Do Canal Hotel, responded to this review

Dear Guest, Thank you so much for taking the time to write a review about Hotel do Canal. We were delighted to know that you enjoyed your stay with us and that Hotel do Canal is your favourite Hotel in Azores! We would like to inform that flat screen tv's will be provide very soon. To storage medical items the... More 

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