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Pomeroy Inn & Suites

4311 51 Street, Grimshaw, Alberta T0H 1E0, Canada
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Pomeroy Inn & Suites
Ranked #1 of 1 hotels in Grimshaw
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12 reviews from our community

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Date Rating
Yellowknife, Canada
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed May 5, 2013

Booked online (hotels.ca) and arrived after a 11 hour day of driving, looking forward to the pool and water slide with the kids. (As the last review in February on here was responded to by the manager with the statement "all concerns have been addressed and are in the process of correcting." I thought for sure, 2.5 months later, that... More

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Vivian M, General Manager at Pomeroy Inn & Suites, responded to this review
May 7, 2013

Thank you so much for taking the time to provide our team with your feedback from your recent visit to our property. I want to ensure you that your concerns are things that we are working on to make each stay pleasant, and to provide the ammenities we provide on our property. Unfortunatley the pool is still being worked on... More

Grande Prairie, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 19, 2013

On a recent trip to this property I was dismayed to note that the Pool and Hot Tub were not available. So without the distraction of the water, I guess I should do some work... Well I then find out that the wireless internet has been waiting for an upgrade for over two months and does not work, but never... More

Was this review helpful? Yes 1
Vivian M, General Manager at Pomeroy Inn & Suites, responded to this review
February 25, 2013

Thank you so much for taking the time to provide our team with your feedback from your most recent stay. We are working towards a solution that works best with the services provided in the region, we appreciate hearing the feedback to ensure top quality to our guests as we are very corporate based property.I want to ensure you all... More

Edmonton, Canada
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 31, 2013

Stayed here a few times in the last few years. It is generally an OK place to stay but Maintanance is a little slow. 1. Pool and Hot Tub out of service and close 2. Poor or no Internet or WiFi 3. Elevator out of service 4. Breakfast waffle maker out of service 5. My room had cracks in the... More

Was this review helpful? Yes 1
Vivian M, General Manager at Pomeroy Inn & Suites, responded to this review
February 5, 2013

Thank you so much for taking the time to provide our team with your feedback from your most recent stay. We are working very diligently to get our pool and hot tub back in service but want to ensure it is safe for all our guests to enjoy. Internet is another focus for us at this property and are working... More

Red Deer, Canada
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed August 17, 2012

Awesome suite....best I have stayed in anywhere. Liked the separate bedroom, more like living at home. Friendly helpful staff and a great breakfast. Would stay at this hotel again and if the other locations are as clean and have the same friendly staff I would definitely stay at a Pomeroy Inn. The pool and exercise room are a nice added... More

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Vivian M, Manager at Pomeroy Inn & Suites, responded to this review
December 3, 2012

We very much appreciate your comments regarding your stay at the Pomeroy Inn & Suites in Grimshaw. Its always a pleasure to recieve positive feedback as we thrive to make each and every stay a home away from home experience. I will share your comments wit our team. These types of feedback are encouragement to our staff as well as... More

Victoria, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 15, 2012 via mobile

The good: well-appointed rooms. Reasonably friendly staff. Nice pool and fitness room. Continental breakfast with a waffle maker. The bad: claims to have wireless Internet access, but my tablet never found it anywhere. Really, if you're going to claim something like that, make sure you have enough routers to serve the entire facility. It's not a make-or-break issue for me... More

Was this review helpful? Yes 1
Vivian M, Manager at Pomeroy Inn & Suites, responded to this review
December 3, 2012

Thank you for taking the time to tell us about your experience at the Pomeroy Inn & Suites Grimshaw. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apolagies. At the Pomeroy Inn & Suites we thrive to provide a superior service experience for every guest; therefore your feedback is very... More

High Level, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 29, 2012

Let's start at the beginning 1 problem checking in we called ahead to ensure that they received authorization for the credit card which was said to be a-ok and then we got there all information was missing and had issues paying cash. 2 Front desk clerk was not very pleasant at first like we were an inconvenience to her less... More

Was this review helpful? Yes 1
Vivian M, Manager at Pomeroy Inn & Suites, responded to this review
April 4, 2012

Thank you for your review, good or bad we like to recieve all so that we may be able to address any problems a guest may have. I noticed you had an issuse with the credit card imformation, this is something in place for the guests protection of not having your credit card online . The room you had been... More

Fort Saskatchewan, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2012

Customer service is the best i have encountered. I stay in hotels 5 days per month on business and have stayed at many different locations and hotel chains. All the staff at Pomeroy Grimshaw are amazing and go above and beyond with outstanding smiles and service.

Was this review helpful? Yes 1
Vivian M, Manager at Pomeroy Inn & Suites, responded to this review
April 4, 2012

Thank you for taking the time out of your busy schedule to write us a review, we welcome good as well as well as the bad. We thrive to give the best customer service we can and make your stay like you were home. Family not only is a word we use for our employees but for guests we see... More

1 review
5 of 5 stars Reviewed November 16, 2011 via mobile

First time staying in this hotel. Front deck staff was very friendly. They also had a free beer and pizza night on for the guests, nice surprise!! My room was big, clean and awesome. I was in a kitchen unit, with a living and tv, and a king size bed. The bed was heaven, slept like a rock! When I... More

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Vivian M, General Manager at Pomeroy Inn & Suites, responded to this review
November 19, 2011

Thank you for your time to write us about your stay on our property. We believe in giving back to our guests by having guest appreciation in our properties, making sure your stay is the best it can be. We want you to have the best stay possible. Our suites are the next best thing to being at home.. We... More

Fort Saskatchewan
2 reviews
5 of 5 stars Reviewed October 11, 2011

I travel often for work and spend many evenings a year away from home; my favorite place to stay in the Peace Country is the Pomeroy Inn & Suites, Grimshaw. Over the past three years I have stayed at this hotel multiple times and I am always welcomed warmly with hugs and a warm clean room. The staff are always... More

Was this review helpful? Yes
Vivian M, General Manager at Pomeroy Inn & Suites, responded to this review
October 18, 2011

10/1//8/2011 Thank you for taking the time to write this wonderful review, and taking the time to post it. Our goal each and every day is to provide an amazing and welcoming experience for our guests. I am happy to be able to accomadate you on your visits, which we always look forward to seeing you.We are happy that you... More

quebec
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 26, 2011

I have stayed here a couple of times, once in the huge honeymoon suite. The rooms were clean and quiet, good mattresses. Front desk was polite. The breakfast is better than average. The wireless internet is too slow to use.

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Additional Information about Pomeroy Inn & Suites

Also Known As:
Pomeroy Inn & Suites Grimshaw, Alberta
Address: 4311 51 Street, Grimshaw, Alberta T0H 1E0, Canada
Phone Number:
Region: Canada > Alberta > Grimshaw
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Grimshaw
Price Range: $$
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