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Thermae Palace Hotel

4.0 of 5
Koningin Astridlaan 7, Ostend 8400, Belgium
Hotel amenities
Thermae Palace Hotel
Ranked #21 of 47 hotels in Ostend
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134 reviews from our community

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Traveler rating
    22
    38
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    21
    15
Date Rating
Herzele
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 20, 2013 NEW

While the location and historical setting of Thermae Palace is excellent, the hotel as such is totally worn out and the hotel is way overpriced. Desperately needing a repaint, and wih staff at various levels of friendliness (from very helpfull to extremely arrogant). The breakfast is complete, but we needed to queue for over 10 minutes before we could get... More

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Rotterdam, The Netherlands
Top Contributor
87 reviews 87 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed May 13, 2013

This hotel is just kind of bleh. The lobby is nice enough. There was a pretty good breakfast. The room we stayed in was very disappointing. Many things in the room were broken including the toilet paper dispenser and the wall mounted tissue dispenser. The room just felt slightly dirty and was subpar for the cost. The carpet was very... More

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Sydney, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 7, 2013 via mobile

As an Australian, I can say that the place is very different to anywhere else I have ever stayed. It looks like it was a very grand hotel back in the day, but those days have long passed (and there is something very sad about that). I hate to say this, but I did think of 'The Shining' on more... More

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Luxembourg City, Luxembourg
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 30, 2013

We loved staying here! The hotel location is ideal because it is right on the beach front. It is also close to other beach front restaurants and bars. The building itslef is lovely and grand. It is a Victorian building and gives you a real sense of being somewhere important from a historical aspect. However i would only recommend beach... More

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ThermaePalace, General Manager at Thermae Palace Hotel, responded to this review
May 8, 2013

Dear Guest, With great attention I have read your review about your experience in our hotel. It's a pleasure to read that you've enjoyed our location and view from the room, this is indeed something unique. Also we would like to thank you very much for your compliments about our restaurant/bistro. We regret that you didn't receive the service as... More

London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 15, 2013

We stayed in a junior suite for one night.There was something strange ,our room was on the first floor. Although the room was a junior suite, I found that different. The bathroom and room were very clean as well. We went to breakfast and I thought the staff were quite rude. The didnt say good morning to you, the pointed... More

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ThermaePalace, General Manager at Thermae Palace Hotel, responded to this review
April 16, 2013

Dear Guest, Thank you for sharing your experience in Thermae Palace. We are pleased to hear you liked your room a lot, although you didn't expect it to be on the first floor. Your remark about our staff member has been transferred to the Head of Department, to ensure this will not happen again. With your remarks you can help... More

Belgium
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 12, 2013

If you like a hotel with character, style, a very warm atmosphere and pure friendly and correct staff, this is it! I fell in love with this art deco building, its huge rooms, fantastic decoration... Breakfast was super, our room with a view indeed old, but what does one expect in an art deco place???? I could not imagine that... More

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ThermaePalace, General Manager at Thermae Palace Hotel, responded to this review
April 16, 2013

Dear Guest, Thank you very much for your review on Tripadvisor.com. We are pleased to hear that you have enjoyed your stay with us. You gave the Tripadvisor.com visitors a great tip by saying they should book a room with sea view! This view is indeed wonderful! Again, thank you very much for writing down such a great review and... More

Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 2, 2013

First of all, I can't complain about anything since we went on a FED+ deal which cost us 195 euro's for 2 nights incl. breakfast. The staff was very friendly especially at the check-in. The rooms were clean although outdated and breakfast was ok except for the restaurant is a little small in the rush moments. Maybe the changing to... More

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See 5 more reviews by Marc C for Ostend
ThermaePalace, General Manager at Thermae Palace Hotel, responded to this review
April 16, 2013

Dear Guest, Hereby I would like to thank you for taking the time to share your feedback with us. Regarding your remark about the condition of the hotel, we are constantly busy refreshing our rooms and public spaces in our hotel. Thank you again, for giving us your feedback. Be assured that your relevant feedback will provide valuable support to... More

Genk, Belgium
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 8, 2013

at the end of december 2012 we stayed here for 2 nights with all of our family. We had nice, clean and large rooms. The breakfast was buffet and was good but it is always crowded. The responsable of the restaurant was not very friendly. Everything we asked hem was too much for him/ The second evening we had dinner... More

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See 2 more reviews by luc d for Ostend
ThermaePalace, General Manager at Thermae Palace Hotel, responded to this review
April 16, 2013

Dear Guest, Thank you very much for your review about your stay in Thermae Palace. We are pleased to hear you liked the spacious rooms and our extended breakfast buffet. Your remark about our staff member has been transferred to the Head of Department, to ensure this will not happen again. Again, thank you for taking the time to write... More

Brussels, Belgium
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed January 3, 2013

magnificent building very well located but terrible managed ! Old and dirty ! Bar was closed after our daywalk , no drinks in the fridge, you have to leave for a drink. Never again, need new management.

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ThermaePalace, General Manager at Thermae Palace Hotel, responded to this review
January 30, 2013

Dear Guest, Hereby I would like to thank you for taking the time to share your feedback with us. Although I do regret that you have not been satisfied about your stay. I am glad that you were satisfied about the location of the hotel, as this is indeed very important. The remark about the bar being closed has been... More

Leuven, Belgium
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 1, 2013

We booked a night in this hotel despite all the terrible reviews it got on here because it really is an impressive building with an interesting history and we wanted to give it a chance. Also I noticed that alot of people who wrote negative reviews had some type of deal like groupon and I figured maybe the hotel had... More

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ThermaePalace, General Manager at Thermae Palace Hotel, responded to this review
January 30, 2013

Dear Guest, I have read the comment you left on Tripadvisor and I understand that you've kept a mixed feeling of your stay with us. Thank you for your compliments concerning the breakfast and the view from the room. I'm glad you've appreciated the view and the balcony from the Palace Room, which is during the spring and the summer... More

 
 
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Additional Information about Thermae Palace Hotel

Also Known As:
Thermae Palace Ostende
Hotel Thermae Palace
Address: Koningin Astridlaan 7, Ostend 8400, Belgium
Region: Belgium > Flanders > West Flanders Province > Ostend
Amenities:
Beach Business Center Fitness Center Restaurant
Hotel Style:
#3 On the Beach Hotels in Ostend
#3 Luxury Hotels in Ostend
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Historic Hotel of Belle Epoque style, in seafront location, within walking distance of downtown area & Kursaalcasino. ... more   less 
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Thermae Palace Hotel
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