Badly let down by this hotel. We had two special occasions to celebrate and had booked superior rooms. When we arrived at 7.30pm they said that although they had received our booking from booking .com, they had been unable to book us in as they had been having problems with their computer! The creepy guy at the front desk was... more

We have been here twice now. Conveniently placed and a great base for what we use it for. We go to Belgium each December to visit Bruges xmas market and the Oostende xmas market. Near to the train station, beach, and just on the outside of Oostende town centre. Clean rooms. Nice friendly hotel with nice breakfast buffet. Small bar... more

When you pay the regular price of 160 euro a room you will be very disappointed. But you can book for half the price and that's what you get. A nothing special breakfast and a very small room where you can only go to bed from one side. A handshower that's too short so you can't stand up and without... more

The hotel staff was professional and courteous and the breakfast was good and a bit more than basic. The decor in the lobby, breakfast room and lounge is nice. Wifi internet was supposed to be available but it was not. I had to use an internet cafe at my own expense but at least it was next to the hotel.... more

We had two rooms: one on the 7th floor in the front, with a nice view on the casino and the beach; one on the 6th floor at the back with no view at all but some dirty appartments and a gray wall. The room was clean and the beds (twin) were ok. The smallest TV I've ever seen in... more

Hotel in very good location, short walk to shops & restraunts, beach and casino just over the road. First room we were given was a smoking room when we had requested non smoking, the room was at the back of the hotel and very dark, very small with bathroom barely big enough to enter. We asked at reception if we... more

Beautiful view of the constrution work across the street on a casino (between the hotel and the beach), noise in the morning, double beds consist of two twins next to each other... with mattresses that needed replacing years ago, shower has no curtain, and you have to "hold" the shower head in order to rinse. One internet access in the... more

I stayed at the Imperial for only one night, but nevertheless was suitably impressed. I travel extensively throughout europe both for pleasure and business and found the Imperial to be at least as good as other hotels that you can pay 3 or 4 times as much for. The rooms are functionally comfortable and spotlessly clean. The staff are extremely... more

I visited Ostend in late September 2004 and stayed once again at the Best Western Imperial. The elegant lady than ran the Hotel for decades has recently retired and her extremely charming son has taken over its day to day running. Suttle modern updating has happened such as a computer in the lobby that is available for surfing the Internet... more