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Hotel Martin's Relais

Genthof 4a, Bruges 8000, Belgium
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Hotel Martin's Relais
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Ranked #40 of 100 Hotels in Bruges
A recent review
4 of 5 stars reviewed 5 days ago
sherlock1411 London, United Kingdom
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556 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 days ago NEW

Currently staying at the hotel and have just come back at 1730 to find an un-made bed and a room that has not been cleaned. The reception staff (well I say staff, there is one young boy or girl running the reception and the bar and dealing with issues) have been told but can't do anything about it because he... More 

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London, United Kingdom
Top Contributor
65 reviews 65 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very tasty & extensive breakfast but make sure you get it in the room price as it is 22 Euros if an extra (no breakfast is worth that!) mini-bar fridge (all 3 euros), good amenities & clean. Staff not very interactive, a warren of a hotel with an old and new wing joined together, Perfect quiet location, but only 5-7... More 

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Cockermouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a great hotel very central and well appointed. Great old building our bedroom was fantastic in old kitchen. Breakfast good even fizz and chocolate rabbits for the kids. We stayed at Easter and my son woke to a Easter parcel out side room nice touch.

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Delphine V, Guest Relations Manager at Hotel Martin's Relais, responded to this review

Dear Lynne, Thank you for leaving such a great review of your recent stay with us. We are so happy you enjoyed your time with us and that you have appreciated the little extra we provide in order to make every stay a wonderful experience. We look forward to welcoming you back in the future. Warm regards, More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located in the centrum of Brugge, with a really nice view to the cannal. It is an old house and decorated as one too. It makes you feel you went back on time, which is what you are really doing in Brugge anyway... Fully recommended, very kind staff, comfortable rooms, great location...

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Delphine V, Guest Relations Manager at Hotel Martin's Relais, responded to this review

Dear BrisaGonzales, We want to thank you for taking the time to leave your impression about your stay. Your experience exemplifies what we consistently try to create for all of our guests. It is true that the hotel has a lot of charm and character. Martin’s Relais consists of 5 ancient houses joined together. The old oak wood stairs, the... More 

north shields
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights in May and it was excellent. The hotel has lots of charm and is located in a quieter part of the city, but only a 5 minute walk to the main square. All the staff were excellent and very helpful, when we checked in they gave us a map pointing out various places to visit... More 

Was this review helpful? Yes 1
Delphine V, Guest Relations Manager at Hotel Martin's Relais, responded to this review

Dear Bouser23, Thank you so much for choosing Martins Relais during your stay in Bruges! It is great to read that you enjoyed your stay and interacting with our staff. All of the team here appreciated you taking the time to write a review and the fact that you would recommend our hotel to family and friends. We would love... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is to be found in a lovely character building, the rooms have high ceilings, there is lots of character, and the reception and breakfast areas are very welcoming. We were in the newer part of the hotel on the first floor with a view out to the canal. The view was great but the road and constant boat... More 

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Reading,Berks, UK
Top Contributor
63 reviews 63 reviews
18 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was well place for the city centre. In April it was a quite quiet area. We were a bit nervous about ground floor room overlooking the canal as with a cobbled road between the hotel and canal we thought it might be noisy - but it was OK. There were things wrong - toilet roll holder partially off... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights when celebrating a big family birthday. Really well situated in Bruges. Sort of a balance between a boutique and chain hotel. Staff very friendly and helpful, good selection at breakfast. Paid extra for a canal view room which was lovely, although traffic seemed quite loud as the cars drove on the cobbles directly below. Would... More 

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Boxford, Massachusetts
Top Contributor
68 reviews 68 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

If someone would put money into this hotel, it could be lovely. It is in a nice location; the front is on a canal; it's in a quiet area part of town. Almost everything needs a good coat of paint. Like an old building the floors creak, but so do all the doors, drawers and windows. It is impossible to... More 

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Delphine V, Guest Relations Manager at Hotel Martin's Relais, responded to this review

Dear Moabmeadow, First of all, we would like to thank you for all feedback, be it positive or negative. We take all reviews seriously and we use them as a way to improve our standards and customer care to a high level at all times. We agree that our hotel is perfectly situated along the ‘Spiegelrei’ canal. Martin’s Relais is... More 

Cumbria
Top Contributor
115 reviews 115 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pretty nondescript first view from the taxi, but turns out that is because you arrive at the back door effectively. A warm friendly welcome in a lovely hotel. Cosy public areas, comfortable room and bed with a large bright modern bathroom. Furniture on our room was old oak, perfectly functional with a safe in the wardrobe. Breakfast room was busy... More 

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