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Hotel Martin's Relais

Genthof 4a, Bruges 8000, Belgium
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Hotel Martin's Relais
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Ranked #40 of 100 Hotels in Bruges
A recent review
5 of 5 stars reviewed 3 days ago
Loobie2012 Grays Thurrock, United Kingdom
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581 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grays Thurrock, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at Martins Relais for our honeymoon. Staff were friendly and helpful. We had to email the hotel a few times before our visit, these were always answered quickly. We asked for a canal room, which we got, and stayed in room 101. This was a lovely large room, the bathroom had a bath and shower. We had complimentary... More 

Was this review helpful? Yes 1
Melbourne, Australia
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Martins Relais was our base for a 3 night stay in Brugge. Building and furnishings were a liitle old worldy and our room (apartment) was over the garage, but in its quirky manner it proved to be a most enjoyable place from which to explore Brugge. Its location being just a few minutes walk to the main square, and an... More 

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Leeds, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Though the location is good we felt that the hotel was a little tired. The staffing levels on reception and at Breakfast were not really adequate - having to ask staff for bacon, eggs, cereal which failed to be replenished. The building is quirky, it has character however the stairs are very rickety and the carpet loose in places (making... More 

Was this review helpful? Yes 1
Kent
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is in a great area to explore Brugge, it is not far to the main square. We arrived and had to wait for a receptionist to appear, there seemed to be very few front of house staff, however checkin was pleasant and we went to our rooms, we were on first floor (there is a lift) overlooking the... More 

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Brighton, United Kingdom
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked the hotel as part of a golf package so weren't sure what to expect. We were very pleasantly surprised. The hotel is a converted building right on the canal so the rooms are random in shape and size. Up on the 2nd floor they are more conventional medium sized square rooms but some of the rooms on the... More 

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Delphine V, Guest Relations Manager at Hotel Martin's Relais, responded to this review

Dear Schnozzers, Thank you so much for taking time to let us know your feedback about your recent stay at Martin’s Relais. It is nice to read that we lived up to your expectations and that you have enjoyed the hotel facilities and the friendliness of our staff. We would love to welcome you back in the future. Best regards. More 

Renfrewshire, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We have just returned from 4 nights in Bruges staying at the Hotel Martins Relais The facilities were great comfortable beds clean and in a great location for the centre of Bruges Only downside was Breakfast and the staff in the dining room, Staff very straight faced not very personable, one morning no plates for ceral another morning no cereal... More 

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Delphine V, Guest Relations Manager at Hotel Martin's Relais, responded to this review

Dear AliciaB53527, Thank you for sharing your opinion and experiences and for mentioning the central location and the comfortable beds. Please accept our sincere apologies for the inconveniences that you experienced during breakfast. We will forward your review to the food and beverage manager to investigate the matter. We usually receive wonderful feedback with regards to our friendly staff and... More 

St Ives
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had booked a canal view room but as they had none left we were upgraded to a suite which was a lovely treat ! The hotel is in a quaint old building which had a lot of character. There is off site parking about 7 mins away which is understandable as the Bruges old town has very little parking.It... More 

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Oxford, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We travelled to Bruges last year for our honeymoon and it's safe to say that my husband couldn't have made a better choice than the Martin Relais. We stayed in one of the beautiful canal-side suites, and we arrived to a lovely welcome note, champagne and pastries from a local patisserie. Such a treat! The hotel itself is really quirky... More 

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Delphine V, Guest Relations Manager at Hotel Martin's Relais, responded to this review

Sphebry, Thank you so much for your awesome review! Congratulations to both of you! We are so delighted that you chose to celebrate such special occasion with us. We are glad that we have exceeded your expectations in every regard and that you have appreciated the little extra we provided in order to make your stay a wonderful experience The... More 

Lisbon, Portugal
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is near of the Market , the center of this beautifull place. There are a lot of marvelous things to see: churchs, palaces, interesting architeture, gardens, etc.Literaly we are on a Place who seems a fairy tale. The hotel is built in a group of. XVIII century houses. I like it very much and recomend. The breakfast is... More 

Was this review helpful? Yes 1
Delphine V, Guest Relations Manager at Hotel Martin's Relais, responded to this review

Dear 337 Lulusinha, First of all, we would like to thank you for your review. We are pleased to read that you enjoyed the breakfast and our prime location in Bruges. It is nice to read as well that you would recommend our hotel. We certainly hope that we may welcome you back during your next visit to Bruges. Warm... More 

Northants, UK
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a late booking and we think that we were lucky to get this gem of a place. Located only 5 mins walk from the main Market Square but you'd never know - it is quiet and relaxed. Reception was efficient and we even managed to get secure parking nearby. Our room (107) needed stairs as well as the... More 

Was this review helpful? Yes
Delphine V, Guest Relations Manager at Hotel Martin's Relais, responded to this review

Dear YTF, Wow what a wonderful review! The Martin’s Relais team is always taken aback with such encouraging comments. The reception staff plays a key part in delivering exceptional service and to ensure our guests feel well taken care of. We take boutique seriously and thank you for your appreciation! We look forward to welcoming you back and thank you... More 

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