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Hotel Heritage - Relais & Chateaux

4.0 of 5 11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Hotel Heritage - Relais & Chateaux
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Hotel Heritage - Relais & Chateaux
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1,007 reviews from our community

Traveler rating
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    203
    31
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Hotel Heritage - Relais & Chateaux
See the most recent reviews
Encinitas, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment we arrived at this amazing gem of a property we were overwhelmed and enchanted. The staff were some of the hardest working people we've ever encountered and incredibly gracious. We were thrilled to get an upgrade to a huge suite on the top floor with a full bath and a darling sitting room. Several times during our... More

Was this review helpful? Yes 4
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Wow! Great to know that you had such a wonderful time with us! Thank you for your award 'Best Stay in Europe'! Indeed, a dinner with us make your stay in Bruges even more memorable! We advise future guests to book their table in advance, to make sure to enjoy this special moment! More

Peoria, Illinois
Top Contributor
71 reviews 71 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 20, 2014

A warm welcome greeted us after a long day of travel. The front desks young women could not have been more friendly or more helpful. Our rooms was perfect- well decorated and great bathroom and great bed. The common areas are so beautiful- decor, service level. Most attentive staff I have ever seen but not too intrusive. So many nice... More

Was this review helpful? Yes 2
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes, correct, we pride ourselves in our historic location, hard to beat one block away from the Main square...! We're proud of our great team of professional young receptionist, they love to treat our guests for a most memorable stay! We would love to welcome you back, thank you for your review! More

Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 17, 2014

This hotel is a true gem. Genuinely friendly staff that provided a warm welcome and were excellent throughout our stay. Everything is thought of and the standard is exceptional. Rooms were immaculate and very comfortable with everything you could wish for. Lots of small but extra touches that made it really special.

Was this review helpful? Yes 3
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your first class review! We strive to offer the best personalized service in Bruges and are happy to know that you enjoyed it! We hope to welcome you again soon! Why not once in Wintertime? .... and benefit 3 nights for the price of 2, from January until end of March 2015! More

Davis, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 16, 2014

We were later than expected and called ahead to alert the hotel that we'd be arriving close to the time their dining room closed. They waited for us and wonderfully offered us a nice dinner despite our arriving an hour after the chef had closed up the kitchen. With an excellent Bordeaux. The staff was universally excellent, friendly and helpful.... More

Was this review helpful? Yes 3
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

....this all simply part of our high level of service! Our chef Koenraad en maître d' hôtel Benjamin were so happy that you could still enjoy your diner, you can't miss this fabulous moment with great food when staying with us! Thank you for this loveley review! More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2014

Spent two nights at this wonderful hotel. Fantastic very well appointed room on the fourth and top floor. Wonderful staff couldn't be more helpful and the dinner in the restaurant was beyond expectation! I highly recommend this hotel if you are in Bruges.

Was this review helpful? Yes 3
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes, indeed, you need a minimum stay of 2 nights to discover our Unesco medieval town in a comfortable and pleasant way. It gives the oppurtunity to dine once with us as well, a unique experience in Bruges! Thank you for your highly recommendation! Hope to see you back soon.... More

Los Angeles
Top Contributor
57 reviews 57 reviews
24 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed October 15, 2014

We stayed for two nights in this charming hotel. Our room was small but the extremely high ceilings made it feel more roomy. The bedding was soft and comfortable. The interior design of the furnishings was elegant. The amenities in the room added to the comfort and feeling of being in a luxury hotel. We did not know the small... More

Was this review helpful? Yes 2
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for this elegant 5-star rating. We're all delighted, especially our Bruges' ambassador ladies at the reception, to read that you had a great stay with us! They love to guide our guests to their local secret places.... We advise to book dinner with us in Le Mystique in advance to make sure you don't miss our flavors of... More

Minneapolis, Minnesota
2 reviews
5 of 5 stars Reviewed October 15, 2014 via mobile

From the personal note from the owner to the highly designed room our stay was perfect. We appreciated the attention to detail as we received chocolates and even a goodbye bag with bottled water and a note. We would absolutely go back and certainly recommend it to anyone looking for a great place to stay only a few blocks from... More

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes, our location is great, just one block away from the Main square with the famous Belfry tower! Thank you so much for your kind words, especially about our high level of service! Our entire team love to treat our guest with all our small extra attentions, it feels good to know that you appreciated it! Thank you! And we... More

Chicago, Illinois
Top Contributor
100 reviews 100 reviews
15 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed October 15, 2014

We stayed in the suite overlooking the theater and loved it. Nightly Belgium chocolates, early evening port and amuse bouche, iPad in room, beautifully and warmingly decorated public rooms - I could just go on and on. Charming, cozy, yet sumptuous. Great location for walking the lovely streets of Bruges. I would go back in a heartbeat and recommend it... More

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review and how nice to read that you loved our sumptuous Suite! Yes indeed, we love to take care of all of our guests and it's always a pleasure to pamper and suprise them with a little surpise in the evening like Belgium chocolates or special amuse from the Chef! Why don't come back in Christmas... More

Winston Salem, North Carolina, Usa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 13, 2014

Loved this hotel - the owner's personal welcome note, the Bose radio, sumptuous bedding and towels, nightly chocolates, and morning weather forecast. Many lovely touches and amenities. The location couldn't be better for walking the town. This was our favorite hotel of our entire trip.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your fabulous comments and your award of FAVORITE hotel of your entire trip! Isabelle & Johan, are very happy to read that you enjoyed a wonderful stay and happy that you appreciated their welcome words, one of our extra attentions of our personalized service! We hope you'll visit us again! More

Seattle
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2014

Excellent stay, beautiful room, and very helpful staff. The location was wonderful for touring Bruges. We had just come from India where service is paramount. The Hotel Heritage is the hotel closest to that type of service in Belgium.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Waw, what a great words about our service.... This makes our entire team very happy! Our staff goes above and beyond to service our guests and make sure they are well taken care of! Thank you so much for your kind words! More

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Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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