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Hotel Heritage - Relais & Chateaux

Travelers' Choice award winner
#3 of 100 Hotels in Bruges
GreenLeadersBronze level
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11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Hotel Heritage - Relais & Chateaux
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1,185 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Munich, Bayern, Germany
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Rooms are very nice and stylish, Bose radio, iPad on the desk. Clean and nice. But big positive should go to professional hotel staff. Very warm welcome, also they did everything to make stay comfortable.

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you very much for your kind words about our staff! They work hard to ensure that guests are pleased from check-in to check-out. Our award winning service and press accolades attest to this, did you know that the Heritage has been elected Belgium's most Luxury Boutique Hotel? We hope you'll return to Bruges and we would welcome another opportunity... More 

Altadena, California
4 of 5 stars Reviewed 3 days ago NEW

Loved the hotel and its location. Only issues we had were that 1) the electronic key to our room continually failed and we were always going to the Front Desk for a new key and 2) the breakfast plans offered weren't great: the Continental didn't offer enough variety and the Buffet was too highly priced.

Review collected in partnership with this hotel

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your positive review! Yes, Bruges is truly magical and our hotel's location is just ideal to explore our romantic city! We feel sorry for the inconvenience you had with your key during your stay and that you didn't enjoy our tasteful continental breakfast. Next time when you visit us, be sure to try our famous Champagne breakfast... More 

London, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This is the first time ever that I write a review and I believe it will be the last one as I think this place is unique. I have travelled a lot and I usually go for 4 *or 5* but this hotel is definitely a 10*. The decor, the attention to details and ultimately the personnel.... The most professional... More 

Review collected in partnership with this hotel

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your first review ever. That's great your stay with us in Bruges was so fulfilling! We cannot thank you enough for this 10* review! Indeed, Bruges is called the Venice of the North and it is a perfect romantic getaway. Charlotte, our entire team and myself are so grateful you have made us part of this special... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

on arrival we were greeted by a member of staff outside, who promptly made us very welcome and carried in our luggage. the receptionist explained the facilities available and went through our paperwork thoroughly, we were then presented with a card to give us access to the room, on exiting the lift on the 3rd floor, we were greeted by... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review! We are happy that you found value in our hotel experience and that you enjoyed our personalized service so much! Indeed our buffet Champagne breakfast is one of the most popular things to do at our hotel! We look forward to your return, don't forget to book your next stay with your personalized Privilege card! More 

Hastings, United Kingdom
Level Contributor
205 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Well located quality city centre hotel within waling distance of all the main sites. First class staff and service throughout. Do take advantage of the valet parking. Just pull up right outside the hotel and your car is taken care of. Book this in advance. Expensive high class restaurant can complete with any 2-3 star Michelin restaurant. Do start your... More 

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your charming review! Yes, we strive to offer the best personalized service in Bruges! We're very happy to read that you had a wonderful dinner with us in Le Mystique, a truly unique gastronomical experience. Beside our à la carte we serve diffrent menus starting from € 69.00. On your next visit Dina will be happy to... More 

Plymouth Meeting, Pennsylvania
Level Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago

The Heritage is a short walk from Market Square and is well worthwhile. The service is superior, the room was quiet, the decor of the common areas is tasteful, and the room equipment, including the air conditioning, the iron and the Nespresso machine, worked without a problem. My room was on the ground floor of an annex which seems to... More 

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes, we pride ourselves in our historic location and our level of service! We look forward to your return! Next time, be sure you try our famous Champagne breakfast buffet, it's one of the most popular things to do at our hotel! You prefer a smaller breakfast? Choose our Continental option at € 13 pp with bakery basket, viennoisserie, marmelades,... More 

New York City, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

There is nothing charming about this hotel, not the lobby, the accommodations, the rooms or the people. Since Bruges is such a charming place, I expected the hotel to be as charming. But, in fact, the hotel is charmless and uninteresting. The lobby is dominated by sliding glass doors and a reception desk which is rarely manned. The elevator is... More 

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Many thanks for your review here on TripAdvisor to inform us about your experience of your stay with us in the heart of Bruges. At our hotel we operate with the highest standards of luxury for our guests to enjoy a comfortable stay and take our guest feedback very seriously. As you may have experienced, our hotel is located in... More 

Atlanta, Georgia
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We moved to this hotel from the one we were staying in, as Bruges experienced temps in the high 90s and the place we were staying had no AC (it was hotter in our room than outdoors). The staff is well-trained and attentive, the rooms small but beautifully appointed. As with other upscale hotels in Europe we've stayed in, the... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review! All our rooms have air-conditioning along sustainable domotics....! We're very happy to read that this made your stay in Bruges so much more comfortable! On the other hand we feel sorry for the techinal issue during your stay, we all were happy to solve this so quickly.....simply part of our high level of service. It... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This Hotel is an example to all hoteliers on how a hotel should be run. The staff were all welcoming and helpful. The accommodation was excellent and the breakfast buffet was complete and of a high standard.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes indeed! We enjoy being hoteliers and above all we love to treat our guests with a most comfortable and luxurious stay! We hope to may welcome you back soon at the heart of Bruges! Thank you for your extremely satisfied review! More 

Phoenix, Arizona
Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is well located to the Markt square and main shopping streets. The staff and head chef were extremely helpful and accommodating. The rooms are quite small and are reminiscent of the 1800s. Rooms had large flat screen TVs, refrigerators, hair dryers, etc. they provided robes and slippers, candy in the bed at night, but no bottled water at... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes indeed, our staff makes the Hotel Heritage experience truly unique. Thank you for your review! For many years we searched how to take sustainability to a higher level in all our investments. We involve employees and guests in a common goal of preserving and protecting our planet. As importantly, sustainable tourism wille nchance and protect the destinations where Relais... More 

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