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Hotel Heritage - Relais & Chateaux

4.0 of 5
11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Hotel Heritage - Relais & Chateaux
Ranked #12 of 104 hotels in Bruges
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609 reviews from our community

Traveler rating
    433
    137
    25
    7
    7
See reviews for
Families
43
 
Couples
429
 
Solo
7
 
Business
15
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Fort Lauderdale, Florida
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 14, 2013 NEW

Lovely sitting area with a generous bedroom space. Everything was brand new. We may have been the first guests in room since it was refurbished. They bathroom was very nicely supplied. The only thing I didn't like about the bathroom was the shower setup. It is an open shower and a lot of the bathroom floor gets wet when you... More

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review
May 17, 2013

Thank you for your kind words in your review! We hope you will visiut us again in the future! More

Bad Axe, Michigan, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

The hotel was in perfect condition, with all the ameniities one would expect from a top notch hotel. The only thing better than the hotel itself was the staff. Very friendly and helpful, from check in, Breakfast, and very nice cleaning staff. If going to bruges, this hotel is centrally located, and would Recommend to all.

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review
May 13, 2013

Thank you for this great review! We're so happy you enjoyed your stay with us and we look forward to your next visit! More

Auckland Region, New Zealand
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 7, 2013

Lovely old hotel, with quaint and luxurious touches like fruit plate in the room, daily weather notice at your door, daily apperitifs in the room, shoe polishing machine, bag with water bottles on leaving. Only criticisms were: No coffee and tea making facilites in the room - you must order room service for a cup of tea at 4 euro... More

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See 4 more reviews by rogeredit for Bruges
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review
May 8, 2013

Thank you for your comments! We're pleased you appreciated our luxurious touches! To add to the personalized service of our boutique hotel we offer coffee/tea service on demand with small fee. We are considering the feedback of our guests, however, which means a great deal to us as we work on the total quality management of every guest experience. In... More

Connecticut
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

Old hotel that appears to be finishing up a make-over. Clean and nice. Well appointed bathroom and room. A block or two from the main square. The reception desk was very helpful, friendly and offered good suggestions. Room was small but had everything you needed. Nice service to order coffee for the exact time the next morning you wanted it... More

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See 3 more reviews by ActiveFamilyof5 for Bruges
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review
May 8, 2013

Many thanks for your review! We pride ourselves in our historic location and as you may have experienced, our hotel is located in an ancient building. When implementing the rooms we had to take into account the architectural structure of the building and therefore some rooms are bigger thant others. For your next stay we kindly recommend to ask our... More

singapore
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 2, 2013

We were a party of 4 persons and booked 2 Deluxe Rooms which did not disappoint. Our rooms were spacious, charming & beautifully decorated, with a sitting area where we could lounge in. The hotel is only a few minutes walk to the town centre and close to all the activity. We were provided with a walking tour of Bruges... More

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review
May 17, 2013

Thank you for your review! We are delighted to know you appreciated our new deluxe rooms. We also thank you for the comment regarding the shower, it should be a pity indeed if water should damage the new luxury carpets, therefore we immediately improved this 'shower trouble'. We hope you will return to our magnificent city soon! More

London
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 30, 2013

This is a lovely hotel in a very central location in Bruges. You can walk to the main square in a matter of minutes and there are great shops and restaurants a few steps away. The decor is very grand and old - it added to the feel of the place. The staff were friendly and helpful and organised a... More

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review
May 2, 2013

Thank you for your review, we are very pleased you enjoyed our downtown location! We feel sorry you missed coffee/tea facilities in your room, but as we strive to offer a personalized service we decided to offer room-service 24/24h instead. We're looking forward to your return! More

Shrewsbury, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 24, 2013

We have just returned from 5 nights at the Hotel Heritage. This is truly a place to remember for all the right reasons. So much trouble and effort has gone into the individual settings of each room with a splendid eye for detail. The entire staff were so friendly and helpful. We had a very memorable stay and will definitely... More

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review
April 30, 2013

Wow...! Many thanks for this great review! We are delighted that you enjoyed your stay so much and we look forward to your return! More

Eire
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 12, 2013

Loved this hotel. Customer service was excellent. Lovely old style rooms. Each room has an I pad and HD tv. The price we paid was very reasonable, will def stay here on our return the Bruges. The staff couldn't have been more helpful, we even got a goody bag when checking out :-).

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review
April 19, 2013

Thank you for recommending us here on Tripadvisor! We are delighted to hear you enjoyed your time in Bruges and the Heritage Hotel. We hope you will return soon! More

Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 11, 2013

Hotel was very clean, staff very friendly, prices a bit stiff and breakfast 24 euro!!!!. Comfortable, clean with an air of luxury, Room had free wifi and an ipad was available for in room use plus huge TV with lots of UK channels and Bose ipod docking system, hi tech lighting too. Toiletries poor quality though. If you order an... More

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review
April 19, 2013

Thank you for your comments! It was a pleasure to have you as our guest and hope to welcome you very soon again and hope you'll enjoy our breakfast! Our famous buffet with Champagne is consistently praised by the press and most of our guests over the years. More

Canberra, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed April 11, 2013

Our stay was for three nights as part of a trip to France and Belgium during November and December 2012. On arrival we were given an upgrade to our room. Our stay was wonderful and helped by the friendly, and efficient staff. The hotel was located only a short distance from the Christmas markets and provided an excellent base from... More

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review
April 19, 2013

Thank you for your review! We are very happy the staff and the experience was so positive! We look forward to welcoming you again very soon! More

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Hotel Summarization (Beta)

What travelers say

  • Main square(11)
  • Very comfortable(10)
  • Continental breakfast(5)
  • Valet parking(4)
  • Excellent location(4)
  • Superior room(4)
  • Friendly and helpful(4)
  • Nice touch(3)
  • High end(3)
  • Flat screen TV(3)

Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotels in Bruges
#4 Business Hotels in Bruges
#5 Luxury Hotels in Bruges
#26 Family Hotels in Bruges
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Four Star Relais & Chateaux Hotel Heritage is perfectly situated in the heart of medieval Bruges, Belgium. Recently renovated, the hotel features 4 luxurious suites and 20 stately guest rooms, many with views of the beautiful historic city. The hotel offers unmatched personalized service and available amenities such as sun-deck, sauna and solarium, full concierge, valet parking, Hermes toiletries, in-room internet kiosk, wi-fi, fitness salon, full breakfast and much more. ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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Hotel Heritage - Relais & Chateaux
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