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Hotel Heritage - Relais & Chateaux

Travelers' Choice award winner
#3 of 100 Hotels in Bruges
GreenLeadersBronze level
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11 Niklaas Desparsstraat, Bruges 8000, Belgium
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3rd night for free!
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1 room 1 guest
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Hotel Heritage - Relais & Chateaux
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1,219 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Alpharetta, Georgia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here for our Anniversary back in April and it was a great experience! The staff was extremely helpful and very nice. I feel like they go out of their way to remember each guest and to make sure everyone is enjoying their stay. Besides that, the location is great as it is just a street... More 

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your wonderful review! Our staff goes above and beyond to service our guests and make sure they are well talken care of! It was a pleasure to have you as our guest and hope to welcome you again very soon! Use your privilege card for your nextt booking and you'll benefit the best available offer! More 

Rio de Janeiro, RJ
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is marvelous!!! Located in a small and lovely building, very close to the main square. Cozy and charming, the room is fantastic with and they still offer a perfect breakfast! Very caring staff, always trying to do their best. Even not being able to make a reservation to their famous restaurant (it was new year's eve), they managed... More 

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Oh, what nice to read that you had such a marvelous time with us in the heart of Bruges! Yes indeed, our restaurant Le Mystique is very famous, therefore we recommend you and future travellers to book dinner along with the room reservation. We hope you'll return to fairytale Bruges to taste our flavors of the region, a truly unique... More 

Southern California
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We planned our trip to Europe including our stay in Bruges many months ago and, truthfully, I had forgotten the details of this hotel that were shown on Trip Advisor and their website. When we arrived to the hotel and entered the lobby I thought that our taxi driver must have made a mistake or that I made a mistake... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We're so happy that you found value in our hotel experience and we're thrilled to see that we exceeded your expectations! Our personalized service is one of our best features along with our level of luxury! We appreciate your recommending us to future guests! Thank you! We look forward to welcoming you to Bruges again on your next European tour! More 

New York City, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 1 week ago

Pros: - Location - Service - Continental breakfast Cons: - Incredibly small room for what we paid w/ an awful view. At our rate, we could've stayed at a similar level hotel with a larger and better view. I choose this hotel because it was affiliated with "Relais & Chateau". - Bathroom lighting was a major issue. Not enough light... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your feedback here on TripAdvisor! Yes, we pride ourselves in our historical location in medieval Bruges and the level of service and dedication we provide to all our guests to ensure a memorable stay in the heart of Bruges! Due to our central location and our historical building we're limited to what we can do in terms... More 

Chicago, Illinois
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for just one night while visiting Bruges (plenty of time to see the town). The hotel is in a great location, our room was nice but I especially appreciated the large bathroom and I found the staff to be very kind and helpful.

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your nice review! We're happy that you enjoyed your short one night stay. We hope you can stay a little longer on your next visit to Bruges as there are so many things to do in and around Bruges: Bruges Unesco city centre with manay canals, museums, attractions, romantic hotspots, theatre, fashion boutiques, chocolate shops, the brewerey,....... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Heritage is a small boutique hotel very close to the famous Brugge Square!it is run by friendly husband and wife team! Staff very helpful gorgeous and smiling and very professional ! We enjoyed our stay there very much,

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

What nice to read that you appreciated our smiling service! We love to treat our guests with the highest level of service! Indeed, our boutique hotel is perfectly situated in the heart of medieval Bruges! Thank you for your review and we hope to may welcome you again! More 

London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic hotel, great location (just behind the main sq), brilliant staff, comfortable bed. Almost perfect - only negatives - room light controls annoying inc bathroom light switching on automatically and bedrooms a bit small. Overall would thoroughly recommend and would give it 9.5/10

Review collected in partnership with this hotel

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your 5-star review. Our in-room domotics and sustainable lighting system are especially designed for your comfort. We feel sorry that we didn't explained this very well upon your check-in! You would love this high-tech ameninity Yes, at the Heritage we love to combine classic elegance with the most modern discreet technology. We look forward to having you... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is perfectly located in the centre of Bruge. It has beautiful character and the staff were very friendly and effecient. The athmosphere was friendly and the staff made us feel very welcome. Matt Magee

Review collected in partnership with this hotel

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes indeed, our location is just perfect in the heart of Bruges! Close to the Market square, many canals, museums, attractions, shops, theatre,.... Summer is a nice season to visit Bruges. Is it worth to stay in the off season? Yes! Book 2 nights in wonderful winter season and get your 3rd night for free! Valid from January until end... More 

Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My fiance and I stayed at Hotel Heritage on August 3rd. After much research, we decided Hotel Heritage looked like the right fit. I'm very particular and like the smaller, luxury hotels that offer personal service and attention to detail. Hotel Heritage offered exactly that and a brilliant location - close to shopping, sites, and the train station. We relished... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for choosing to stay with us! We're very happy that our boutique hotel exeeded your expectations and we are very pleased that you enjoyed your experience with us, so much as to share it here with other tarvelers to Bruges, Thank you! More 

Berwick, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our agent Railbookers in Australia booked this hotel for us as our second last leg of a 42 night trip through Europe. This trip we have stayed in about 20 hotels of 5 & 4 star ratings but rate this hotel as definately one of THE BEST, the word hospitality is given meaning here. The furnishings and decor are of... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Wow! We feel so honored that you awarded our hotel as THE BEST HOTEL on your European tour! Our entire team is very pleased to know that your stay was such a unique experience! Thank you also for your note to us, the management :-) We hope to may see you again when yu'll be back in Europe! Thank you... More 

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