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Hotel Heritage - Relais & Chateaux

Travelers' Choice award winner
#3 of 101 Hotels in Bruges
GreenLeadersBronze level
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11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Hotel Heritage - Relais & Chateaux
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Hotel Heritage - Relais & Chateaux
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1,112 reviews from our community

Traveler rating
    848
    214
    31
    10
    9
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103
766
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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Gateshead, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed in Room 36 at Hotel Heritage from 12th - 16th April 2015. On arrival at the hotel, Julia gave us a very warm welcome and we were shown to our wonderful room which was perfect in every way. In the room we had a tea and coffee maker, ipad and plenty of clean fluffy towels and robes. The... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Portland, Maine
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just stayed the night in this hotel and the customer service and attention to detail was amazing. Other than the courteous staff the small details which I appreciated were the infused water in the lobby, the dinner reservation for us at a small restaurant in town, which was amazing and the outlets in the bathrooms which did not need... More 

Was this review helpful? Yes 1
Reading, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel has everything you would wish for, a great location, welcoming and helpful staff, good breakfasts and all in lovely elegant surroundings. We were made to feel at home as soon as we entered and coupled with other extra touches that continued throughout our 4 night stay it made our experience a memorable one. I would definitely recommend this... More 

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Nowhere
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This place possibly ranks among the very best hotels I've stayed at in Europe. The hotel is spotless, rooms are grand, and the breakfast while pricey is delightful. The location is impeccable. The staff is helpful and courteous. Excellent for couples. A Bruges win.

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Marlow, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

The hotel in Bruges is stepping from the hussle and bustle of today's world into an environment of peace and tranquillity. We were made to feel very welcome. Chocolates and champagne on our ruby wedding anniversary day were a delightful gift from the staff and made us feel very special. A lovely surprise that made our stay even more enjoyable.

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Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed for three nights in Bruges. This hotel was very near the Markt so a perfect location for walking around town to all the sights. The room was very tastefully decorated, but was quite small. There was a large desk as well as two chairs and a small table and I think this was just too much furniture for... More 

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Toronto, Ontario, Canada
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel, much like Bruges itself, is like opening an old novel and having it all come to life. The receptionists were excellent. We had wonderful fruit waiting for us in our beautiful room with that great big chandelier. It was luxurious.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A truly wonderful hotel close to the excitement of the Bruges center activities. It started with exceptional attention by the receptionists and ended with the best breakfast I have had in Europe. In between: a beautiful room, well appointed bathroom and attention to detail. Only downside is that arriving by auto is almost impossible [park in the outlying areas &... More 

Was this review helpful? Yes 1
Northampton, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A two night 'short break' was all we (and most people) need for a visit to wonderful Bruges. Tripadvisor reviews do their job again! From first meeting to departure, everything was 'right' about the hotel and the staff who run a slick but personal service. The standard room was well appointed and would be perfectly large enough for all but... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We're very happy to read that you had a wonderfull 'short break'. Indeed, you need a stay of minimum 2 nights to discover magical Bruges....! Would you stay again? Make sure you book direct to benefit our guaranteed lowest rate and additional offers for repeat guests! Thank you for your review! More 

Alesund, Norway
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had high expectations for our stay at this hotel, which were still exceeded by a fair margin. We stayed in a "Classic Room", and didn't have breakfast at the hotel. The basic things you would ask for were pretty much perfect: - The staff was excellent, really friendly and helpful. - The location was very good, just one street... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are thrilled to see that we exceeded your expectations! Thank you for listing so many postive points! Next time you visit us, be sure to try our famous Champagne breakfast buffet! Thank you for your review! More 

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