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Hotel Heritage - Relais & Chateaux

Travelers' Choice award winner
#3 of 100 Hotels in Bruges
GreenLeadersBronze level
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11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Best Boutique Hotel Award
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Hotel Heritage - Relais & Chateaux
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1,163 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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Sydney, Australia
Level Contributor
163 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for three nights in this centrally located, quaint, boutique hotel. We had a Classic Double room, and although compact, it had everything one would need including a Nespresso machine, free wifi and good lighting for reading. Lovely bathroom with quality toiletries. The decor throughout the hotel is elegant and in keeping with the lovely old building. The list... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We're happy to read such a long list of positive points and that you found value in our hotel & restaurant experience. Yes, book direct to enjoy the best available price and packages! Thank you for your review! More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

One could not ask for a better location...just a block off the main square (Market) in Bruges. The rooms are beautiful and well-appointed, complete with Nespresso machines and iPads. WiFi was free and fast. The bed was comfortable. And the bathroom boasted dual-voltage outlets that could be switched between 110 and 220 volts. On the downside, there was no one... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your positive review! As you have experienced, our hotel is loacated in an ancient building in the heart of the medieval town, When implenting the rooms we had to take into account the architectural structure of the building, an therefore some rooms are bigger than others. We advise you and other future guests to book one of... More 

Roseville, California
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for two nights while seeing the sights in Bruges. Absolutely beautiful hotel! I can't think of a single thing that would not rate as Perfect. Visually gorgeous, very nice helpful staff, terrific location just a block off the main square yet very quiet. The bed was so comfortable, wonderful amenities, great restaurant. Very romantic place to stay.

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Our location is probably one of the best features along with our commitment to service! Yes, Bruges and our boutique hotel are a great location for a romantic getaway! Thank you for your review! More 

lancashire
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Relais & Chateaux Hotel Heritage for four nights in April and had a wonderful time. The Hotel was perfect in every way. From the moment we arrived we were made to feel very welcome. The staff on reception were extremely helpful and informative. As the hotel restaurant was not open on a Monday night we asked... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

And we can't wait to welcome you back.... it was nice to have you as our guests for 4 nights! Bruges is truly magical and we're so glad that you enjoyed our boutique hotel and Le Mystique restaurant! Thank you for sharing your wonderful experience! More 

Miami Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is absolutely beautiful and the customer service is first class. We stayed for 05 nights and visit other cities from Brugge to Ghent, Antwerpen and Brussels. Thanks to Stephanie for being for helping us during our stay.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for this first class review! Our charming city is so close to major cities so it makes sense to stay in the Venice of the North for 5 nights to explore Flanders. We are so happy you chose to stay with us! More 

Alexandria, Virginia
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Easy walk to everything, quiet room, comfortable bed and nice bathroom. Staff are very friendly and helpful. I would recommend a stay here. Restaurant - Le Mystique - downstairs - more on that separately.

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes, our hotel is perfectly situated near all touristic sights, museums and many canals: the perfect place for your romantic getaway in Bruges! If you prefer a bigger room we advise to book a spacious Deluxe room or one of our fantastic Junior Suites..... Thank you so much for your review and hope to may welcome you back at our... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great charming boutique hotel in the heart of Brussels. Excellent service, friendly and easy to communicate with. If it is old world charm with 5 star service you are looking for, you can't go wrong with Hotel Heritage.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review with 5* rating! Yes, indeed our boutique hotel is situated in the heart of BRUGES! Conveniently near the Markt square, romantic hotspots and many canals.... We hope to may welcome you again on your next European tour! More 

London, United Kingdom
Level Contributor
327 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel in the slightly less touristy part of Bruges. Beautifully decorated with antique furniture in the drawing room, reception and bar. Our room was fantastic - very spacious with a big bed, lounge area and double bathroom. Attentive service - staff delivered evening drinks, chocolates and weather reports each night.

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you so much for your kind words and sharing it with other TripAdvisor users! We strive to make all our guests' stay memorable and our staff goes above and beyond to ensure the highest level of quality in our service! Bruges is beautiful each season of the year... we hope you'll return to see....why not once in Winter? Our... More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This location is impeccable and the experience was incredible. The staff of this hotel is trained in hospitality. The spirit of hospitality flows in their veins! I would definitely visit this hotel again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your charming review! We pride ourselves in our level of service and hospitality thanks to our wonderful friendly staff! We are happy that you enjoyed your time with us and we hope to welcome you again in the future! More 

Los Angeles
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I cannot imagine any hotel in Brugge surpassing the Heritage. The owner/managers are smart and charming. The rooms are very well appointed. The location is ideal (just a block off the Markt). Everything seems to work just right. Two small issues: the breakfast is overpriced (a nearby patisserie solved that one neatly) and the restauant (La Mystique) - ah, well,... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your award 'BEST HOTEL OF BRUGES'! We offer a very tasteful continental breakfast for only 13 euros per person to boost your energy for a splendid day in Bruges.... We are sorry that you did not enjoy your dinner at Le Mystique, as it has been consistently praised by the press, Michelin and most of our guests... More 

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