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Hotel Heritage - Relais & Chateaux

Travelers' Choice award winner
#3 of 101 Hotels in Bruges
GreenLeadersBronze level
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11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Best Boutique Hotel Award
Best prices for: 1 room 1 guest
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Hotel Heritage - Relais & Chateaux
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Hotel Heritage - Relais & Chateaux
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1,090 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our first visit to Bruges. We stayed 3 nights at the hotel Heritage and were delighted with the the facilities and the helpful staff. The room was clean and very comfortable with everything you would want, including a heated floor in the bathroom. The chocolates on the bed each night were a nice touch. The breakfasts were superb... More 

Review collected in partnership with this hotel

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your 3 nights stay and your review! We are happy to read that you appreciated all our in-room facilities such as iPad with free Wifi (the fastest in Bruges!), Nilson beds, Nespresso coffee, sustainable domotics,.... We can't wait to welcome you back, maybe once in summertime? More 

Hove, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful, small, romantic hotel. The only real gripe I would say is that our room was very noisy, being at the front of the hotel. Bruges has an amazing bus service....Buses seem to run continuously! The bed wasn't a double bed either but 2 singles pushed together. However, the staff were very helpful & couldn't do enough. They even gave... More 

Review collected in partnership with this hotel

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review and constructive comments! Yes, we're very proud to have such a good network of public transport! Our hotel in the heart of medieval Bruges is easily accessible. We understand that this may not disturb the peace of our environment and therefore we often meet with the local authorities to reduce the noise pollution as much... More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Went here for a romantic few days away with my girlfriend as I was planning to propose to her whilst there. Found a really good deal which was a 3 night stay at this hotel including transfers for eurostar. Arrived and were greeted and checked in immediately, lovely room, very comfortable and nice cute en-suite. Nice little touches like having... More 

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review! We're thrilled that you enjoyed all our small but great touches! We feel sorry that there was limited acces to our Spa due to renovations but are happy now to announce that our Spa facilities are open again! Book direct for the best deal! Luxury full packages, special offers, repeat guest advantages....! More 

Rochford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for 3 nights midweek and the experience was fantastic. We had a de-luxe room (which was actually a suite. The lounge was well fitted with settee, writing desk lots of table lamps etc and even a large tv in lounge area and a similar in the bedroom! The staff were so helpful and Isabelle, the owner was... More 

Review collected in partnership with this hotel

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your 'Michelin' award! Indeed, we offer a unique stay and dine experience! We're delighted to read that you had such a wonderful time with us. At Le Mystique the tasting menu changes monthly but beside the menu our chef Gregory Slembrouck suggest a variety of specialities of the day! Thank you for your review! More 

Barbados
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This family run hotel is charming , well worth a visit, we stayed here for three nights to celebrate our daughters 50th birthday. the staff are so friendly and helpful. along with the ambiance of the hotel and good location it makes for a wonderful stay.. Would definitely return and recommend to friends.

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your charming review! We appreciate your recommending us to future guests. But above all, we're delighted to know that you had a fantastic family stay to celebrate your daughters 50th birthday! We can't wait to welcome you back for all your special occasions in life! More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

we read the many reviews and they are correct lovely opulent hotel but very friendly, staff helpful breakfast everything you could want even a fair attempt at a cooked breakfast location perfect being 2 mins from the markt will go again

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you very much for your review! Our Deluxe rooms are well sized for Bruges standards. Especially suitable for guests that are looking for more space and wish to relax and unwind in the privacy of their own room. We're happy to read that you enjoyed the stylish Deluxe room! We look forward to welcoming you again soon! More 

Guernsey, United Kingdom
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed a fantastic three nights at this lovely hotel just a street away from the main square in Bruge. The staff were really friendly and very helpful and welcoming, explaining where we were and helping to orientate us with a free map. Our room was quite small but it's what we paid for and so had no complaints. It... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

A stay of 3 nights is indeed ideal to discover the most beautiful and romantic hotspots of our magical city! We're very happy to read that you had an excellent time with us. Turn your trip into a truly unique retreat... that's the passion of Johan & isabelle Creytens and our entire dedicated team! Thank you for your review! More 

Philomath, Oregon
Top Contributor
55 reviews 55 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second time visiting the Hotel Heritage and it was just as great as we'd remembered. We chose to stay here for part of our honeymoon, and couldn't be happier with our choice. The location is just a few blocks off of the main square in Bruges and it's a 10 minute drive from the train station. The... More 

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Indeed our boutique hotel in the heart of Bruges is the best location for a perfect romantic getaway! We love our repeat guests and we were delighted to welcome you again and happy that our hotel helped create nice honeymoon memories....! Thank you for your review! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have just spent 3 nights / 4 days in bruges at Hotel heritage great location just behind Market square. We had a lovely room spacious, high ceilings, equipped with an IPad, nespresso machine fridge and all the essentials. Staff were extremely helpful, and service was at a very high standard. On arrive to our room we were surprised to... More 

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We love to pamper our guests! We're very happy to read that you had a most memorable birthday! Thank you for recommending us here on TripAdvisor and we hope to see you again soon! More 

Bury St. Edmunds, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lots of nice touches throughout our stay that made us feel really valued and welcome. For example Isabel received a hand-written note from the owner wishing her happy birthday, with a drink at the bar. Lots of history in the building which is very clean and well furnished.The finest hotel we've ever stayed in, with the best service.

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Wauwwww....! We all at the Heritage are so happy to read your 6 stars review! Thank you! Yes, our boutique hotel is the ideal location for all special celebrations in life! We are so grateful you have made us part of your memories together. We hope to welcome you again, maybe for your next birthday? More 

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