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Hotel Heritage - Relais & Chateaux

Travelers' Choice award winner
#3 of 100 Hotels in Bruges
GreenLeadersBronze level
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11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Best Boutique Hotel Award
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Hotel Heritage - Relais & Chateaux
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1,140 Reviews from our TripAdvisor Community

Traveler rating
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    217
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    10
    9
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105
789
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Faringdon, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

What a fantastic hotel in a great location with the most pleasant and helpful staff we have ever met. The breakfast is spectacular and even includes champagne and the rooms are beautifully decorated Make sure you rent a bike to really make the most of your visit to Brugges

Review collected in partnership with this hotel

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Indeed, no one can beat our great location in the heart of medieval Bruges! We're pleased you enjoyed your stay and that you appreciated our high level of service. Our awarded breakfast is a great start of your day in Bruges, one of our highlights! Thank you for your review! More 

New York City, New York
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My daughter and I had the pleasure of staying here in March of this year. The room was just lovely, the bathroom beautiful and the entire place just gorgeous. The staff was incredibly helpful and the location perfect:very quiet,yet close to everything-we walked everywhere. I had gotten something in my eye and needed a prescription,they found a pharmacy for me... More 

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your wonderful review! It was a pleasure to have you as our guests, yes our staff strives to go above and beyond to serve our guests and make sure they are well taken care of. We were very happy to assist you! We hope to welcome you again! More 

CHARCOTT
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wonderful staff, helpful, kind, efficient - just delightful. Lovely hotel, well appointed, every comfort. Even adaptors for plugs are available to borrow, Fantastic Michelin 2 star restaurant - not to be missed. Read the reviews, all the praise is well-deserved.

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for this Top Notch review! We're very happy with your positive review and that you'll keep nice memories of our total hotel-restaurant experience! We look forward to hosting you again on your next visit to Bruges and advise you to book direct for the best available deal or ask our repeat guest rates with a variety of added... More 

LA then, DC now
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

What a gem! Perfect location, close to the action but tucked juat away on a calm quiet street. Our lovely room with separate sitting area looked out over the Brugge rooftops with the sun deck steps away. The staff were so gracious - really could not have asked for more.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review! Yes, it's realy worth to stay in one of our Junior suites! Indeed, spacious room with seperate sitting area and gorgeous views over Bruges' rooftops! We hope to may welcome you again for another luxurious stay! More 

Taylor Lake Village, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

While traveling through Europe this Spring we visited Bruges, Belguim. Two top priorities we look for in a hotel is cleanliness and a comfortable bed. This hotel did not disappoint. It was one of the best nights rest we had while traveling through Europe. The beds and bedding were like sleeping on a cloud. Even though our room faced the... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

What great to know that you had such a comfortable night on a cloud... indeed our handmade Nilson beds are amazing comfortable! We loved having you with us as a guest in the heart of Bruges and hope to see you back soon! More 

Ipswich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice Boutique Hotel with lots if charm. We stayed for 2 nighs (room 34) All the staff we came across were very friendly and very helpful. The hotel has a very relaxed and quiet feel. The rooms are of a high standard of period decor and have all modern features ( tassimo coffe machine, ipad, Bose sound system with... More 

Was this review helpful? Yes 1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

What great to read that you'll book again with us when you return to Bruges! Indeed, you need minimum 3 days to disover our magical city: Heritage sites, romantic hotspots, boatride onr Bruges' canals, museums, shopping and so much more! Thank you for your review! More 

Moscow, Russia
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good hotel in very old building. We had a attic-room and liked it very much. Hotel is located close by Markt and you can easily reach any of tourist places and find a dozen of restaurants. And we liked to hear bells ringing.

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your positive review. We are so pleased you enjoyed your stay! Indeed we pride ourselves in our historic location, close to must-visit attractions of Bruges ! We hope to see you in the not so distant future! More 

Detroit, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

I truly enjoyed this hotel. My experience was superb from the moment I made my reservation to the moment I departed. The property is centrally located near everything you want to see and do in Bruges. Each staff member I encountered was delightful and provided exceptional service. My room was large; bathroom was huge. I am eager to return and... More 

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

What great that you enjoyed our hotel-restaurant experience from reservation to departure....! We're happy to read that you'll return, don't forget to ask our special repeat guest tariff! Thank you for your review and hope to see you back very soon! More 

North Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rooms were too small and the noise was too loud all night long (staff opening/closing doors, heavy walking, street noise, etc.). The air conditioning barely works leaving you in a hot room all night long. The decor is nice, well maintained, but the noise killed it for us. For that much money, there are other hotels in same price... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for taking the time to write this review. We take our guest feedback very seriously! We are sorry your expectations were not a direct fit with your experience. It's our n°1 priority to offer our guests an authentic Bruges experience, including best personalized service and excellent location. As you may have experienced, our hotel is located in an... More 

Evanston, IL
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hotel Heritage is so near the main square of Bruges that you might wonder about noise and congestion, and yet it is so characterful and with an easy-going charm that you feel removed from the bustle. Staff members were unfailingly friendly and accomodating, and there were many nice, unexpected touches. We had a suite room on the top floor... More 

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are very happy you found value in our hotel-restaurant experience! Our hotel's location is ideal for shopping, sightseeing and close to many things to do! We look forward to your return soon! Thank you for your review! More 

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