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Hotel Heritage - Relais & Chateaux

Travelers' Choice award winner
#3 of 100 Hotels in Bruges
GreenLeadersBronze level
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11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Best Boutique Hotel Award
Best prices for: 1 room 1 guest
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Hotel Heritage - Relais & Chateaux
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Hotel Heritage - Relais & Chateaux
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1,131 reviews from our community

Traveler rating
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    32
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103
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Detroit, Michigan
1 review
5 of 5 stars Reviewed 3 days ago NEW

I truly enjoyed this hotel. My experience was superb from the moment I made my reservation to the moment I departed. The property is centrally located near everything you want to see and do in Bruges. Each staff member I encountered was delightful and provided exceptional service. My room was large; bathroom was huge. I am eager to return and... More 

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Fort Worth, Texas
Top Contributor
84 reviews 84 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is about 2 blocks from the central square and close to restaurants and attractions. The hotel is very clean, the staff is friendly and helpful. Recommendations on dinner were solid. Recommend a room on the front of the building. The bar in the hotel is excellent with their collection of gin and whiskeys. Nice sitting room for socializing... More 

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are delighted that you enjoyed our boutique hotel in the heart of medieval Bruges! Thank you for sharing your experience with other users! Our bar Le Magnum with private library and lounge with open fire is indeed very poular for the huge variety Gin and Whiskeys... We hope you will return to see us again in the future! More 

North Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The rooms were too small and the noise was too loud all night long (staff opening/closing doors, heavy walking, street noise, etc.). The air conditioning barely works leaving you in a hot room all night long. The decor is nice, well maintained, but the noise killed it for us. For that much money, there are other hotels in same price... More 

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Was this review helpful? Yes 2
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for taking the time to write this review. We take our guest feedback very seriously! We are sorry your expectations were not a direct fit with your experience. It's our n°1 priority to offer our guests an authentic Bruges experience, including best personalized service and excellent location. As you may have experienced, our hotel is located in an... More 

Evanston, IL
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hotel Heritage is so near the main square of Bruges that you might wonder about noise and congestion, and yet it is so characterful and with an easy-going charm that you feel removed from the bustle. Staff members were unfailingly friendly and accomodating, and there were many nice, unexpected touches. We had a suite room on the top floor... More 

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are very happy you found value in our hotel-restaurant experience! Our hotel's location is ideal for shopping, sightseeing and close to many things to do! We look forward to your return soon! Thank you for your review! More 

Columbus, NC
Top Contributor
90 reviews 90 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here on the recommendation of Rick Steves book. This hotel is located one block from the main Place. Staff is very attentive, polite and helpful. The room is small, but nicely furnished and has a beautiful crystal chandelier. There was a Nespresso machine with plenty of coffee, a mini bar and a Bose sound system, which was on... More 

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your recommendation. We're glad to hear that you found value in our hotel experience and that the recommendations of Rick Steves exceeded your expectations! We're happy to welome Rick Steves every year again on his site inspection to Bruges and hope to may welcome you again aswell! Thank you for your review! More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent two nights here in May 2015. The location was great. It is a small town easily walked. The hotel brags about their beds and they are correct. So many hotel beds are too firm. The staff was great and helpful always trying to help. The city is a little touristy but we enjoyed our time there and would... More 

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes indeed, we pride ourselves in our historic location in the heart of romantic Bruges! Our location is one of our best features along with our level of luxury and commitment to service! Thank you for recommending us here on Tripadvisor! More 

Lincoln, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice ,central hotel, friendly staff. Restaurant 'booked out' when we arrived on a Saturday. Like many other restaurants in Brugge closed Sunday and/or Monday. Restaurants all seem 'booked out' but not at all busy !. Best to book in advance.

Review collected in partnership with this hotel

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review! We urge our guests to book their table with their room reservation as our restaurant Le Mystique is very famous, especially on Saturday! We hope to may welcome you again to let you taste the gourmet cuisine of our chef Gregory Slembrouck! More 

Hermosa Beach, California
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A block and a half off the main square the Heritage is near the action but without any congestion or noise. The staff can provide information about dinner reservations, walks of the area or how to find a laundromat. Their service is unmatched for a tourist like me that doesn't speak the local language They are fluent in English, German,... More 

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Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We pride ourselves in our historic location, and the level of service and dedication that our staff provide to our guests! It was a pleasure to have you as our guests at our hotel and restaurant! Thank you for your review! More 

Darwin, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Service was excellent. Staff were exceptionally pleasant and helpful. Hotel is tastefully decorated and has a delightful ambiance. Easy walking distance to major points of interest, restaurants and cafes. Short taxi ride to railway station. Hotel arranged doctor's appointment at short notice. Very comfortable room and bed. We really enjoyed our stay.

Review collected in partnership with this hotel

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are very happy you found value in our hotel experience! Our staff makes this experiencee truly unique! We can't wait to welcome you back to the hotel in the near future! Make sure that you book direct to benefit the best available deal! Thank you for your review! More 

San Diego, California
Top Contributor
73 reviews 73 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Small but lovely room in a Relais and Chateaux property. We tend to like their hotels, usually smaller but restored beautifully. This hotel was just a few steps from the main square, but at night the area was quieter than many we ventured down. Staff was friendly and welcoming. Nice plate of fruit in our room with a note of... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes, we love to treat our guests...! Next time when you visit us, be sure to try our famous breakfast buffet with Champagne and a huge variety of local ingredients, it's one of the most popular things to do at our hotel. We hope to see you again for another decadent treat...Thank you for your review! More 

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