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Hotel Heritage - Relais & Chateaux

Travelers' Choice award winner
#4 of 99 Hotels in Bruges
GreenLeadersBronze level
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11 Niklaas Desparsstraat, Bruges 8000, Belgium
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1 room 1 adult
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Hotel Heritage - Relais & Chateaux
Hotel Heritage - Relais & Chateaux
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1,359 Reviews from our TripAdvisor Community

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Bowral, Australia
Level Contributor
234 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Elegant. Stylish. Chic. Old world Charm. Expensive - yes. But you won't be disappointed. The staff were efficient and helpful. The restaurant food was simply divine. This is such a well located boutique stay you'll go back to Bruges just to stay here again.

Helpful?
Thank Jinny57
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As attest by many other reviewers, Heritage Hotel indeed live up to her name. From the moment I reserved a room online right up to the time that I checked out and left the hotel, my family and I were given the best treatment that we could ask for. The personal attention given by Isabelle and her husband deserves the... More 

Helpful?
Thank Bosozokuster
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes, we work hard to ensure that our guests are please from reservation and check-in to check-out. Our award winning service and press accolades attest to this. But it is thanks to our guests who give us their feedback, that truly help us to improve the Heritage experience each day, thank you for your review! We hope you'll be back... More 

Chesterfield, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel, beautifully decorated, first class welcome and owners and staff who can't do enough to make your stay the best possible. We expected a good quality hotel but did not anticipate one of this high standard.

Review collected in partnership with this hotel

Helpful?
Thank mikiebikie
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We feel very happy to read your beautiful review. Our highest priority at the Heritage Hotel is to provide a top personalized service, and we are very pleased that you enhjoyed your experience with us! We look forward to your return! Bruges has many events....and there's no better way to fraternise with the townspeople of Bruges than to immerse yourself... More 

Cambridge, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had a most enjoyable stay at the Hotel Heritage last weekend. Hotel location, room quality, service and breakfast were all perfect and we Would, without hesitation, recommend to others. Bruges was a delight too.

Review collected in partnership with this hotel

Helpful?
Thank ted s
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review! A weekend in Bruges is always relaxing and the perfect getaway in one of World's most romantic cities...! We feel very happy to read that you recommend our boutique hotel to other TripAdvisor users. More 

Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

What can I say about this fabulous hotel? Classy and personal are but two of the many superlatives I could use. The room was opulent but welcoming. Small touches everywhere that made the difference. Even when our TV failed to work on arrival a bottle of champagne was despatched with an apology. The breakfast was wonderful and the staff top... More 

Helpful?
Thank Gina H
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for such a gorgeous review! And we are delighted to know that you had a fantastic time with us, thanks to our dedicated team! A fautlessly modern equipment in all our rooms is one of our daily commitments! That's why we felt so sorry that the TV failed for a short time... We fully anticipate our guests to... More 

Watford, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel was flawless. It is both luxurious and comfortable and the owners take a personal interest in the running of the hotel. We were met with a warm greeting and a champagne and canapes reception on the first evening. Breakfast was superb with a wide variety of choice. We struggle to find any problems.

Review collected in partnership with this hotel

Helpful?
Thank Mr_Experience
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are so pleased that you appreciated our Thursday Cocktail! On Thursday evening Johan & Isabelle Creytens invite all their guests for a gathering in our lobby! You might want to stroll, amble and saunter down the Streets of Bruges all day long? Johan & Isabelle will refer with passion you numerous secret places in Bruges.... Thank you for your... More 

Hong Kong, China
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Long weekend with my sister, mother and mother in law. Perfect location, lovely rooms and the staff made the whole experience really memorable, for all the right reasons, I will return with my husband as soon as we can!

Review collected in partnership with this hotel

Helpful?
Thank toobaloo888
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are delighted to know that you'll return! Don't forget to book with your Privilege card to benefit our best available offer! Thank you very much for your review! More 

Melbourne, Australia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of this hotel is just amazing. Previously we had stayed in little hostels near the central square, but this time, given that it was shoulder season, we decided to splash out a little and stay at the Hotel Heritage. The room we were in was amazing and very spacious. The styling and decor was very pretty and well... More 

Helpful?
Thank Scott_Aust
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your comments and we are so pleased that you enjoyed your stay with us in the heart of Bruges! Indeed our location is just perfect to visit our beautiful city! Comparing to other cities in Europe our prices are quit reasonable! Especially for the unique reatreat in our house! And indeed bear in mind that booking direct... More 

Bournemouth, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We booked the romantic package. Our stay was absolutely lovely every little detail is taken care of. Would highly recommend eating in the restaurant Le Mistique. We have the five course taster menu which was amazing. Lovely staff who were always polite and very helpful. All in all wonderful !

Review collected in partnership with this hotel

Helpful?
Thank samantha_harris79
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Our hotel is indeed ideal for a great romantic retreat! And yes, dinner in our house is a wonderful gourmet experience! We urge future guests to book their table in advance along with the room reservation. We hope to welcome you again for another wonderful and memorable stay! More 

Leigh-on Sea, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 3 nights & have to say this hotel is excellent. Hotel location is perfect literally one street back from the main square Very friendly staff nothing was too much trouble We had the buffet breakfast which had everything including champagne The only negative I would say if I wanted to be picky was no toaster which... More 

Helpful?
Thank Simon H
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Your words are very much appreciated! Thank you for your review. Our staff works diligently to address the needs of our guests to ensure they feel comfortable and at home. Indeed, our toaster is part of the kitchen...but Dina would be more than happy to provide you toasted bread! We feel very sorry for the technical issue..., self-evident we were... More 

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