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Hotel Heritage


Hotel Heritage
Hotel class 4 of 5
Niklaas Desparsstraat 11 | (formerly the Hansa Hotel), Bruges 8000, Belgium
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Traveler Reviews

95% Recommend
4.5 of 5 stars 162 reviews
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By trip type
All (162)
[ Date ] [ Rating ]
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5 of 5 stars
Noisemakin 1 contribution
Minneapolis
Jul 17, 2009 | Trip type: Friends getaway New

I highly recommend Hotel Heritage! The rooms were great, the location was perfect, and the helpful staff is worth special note. Make time for the walking tour that is included in your stay at the hotel. It was one the highlights of my trip to Europe. Very informative and very funny! I managed to forget my iPod in the room... more

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5 of 5 stars
travelizzie 2 contributions
White Plains, NY US
Jul 16, 2009 | Trip type: Couples New

We spent a lovely night at the Hotel Heritage enroute between Amsterdam and Paris. The room was large and elegantly decorated, with a very large bathroom complete with Hermes toiletries. Although we did not want the full champagne breakfast, a lovely continental breakfast was brought to us in our room. Many helpful suggestions were offered for spending our 24 hours... more

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3 of 5 stars
Amazonian 29 contributions
London, United Kingdom
Jul 13, 2009 | Trip type: Couples New

I have seen cupboards bigger than the room we were originally assigned at the Heritage Hotel in Bruges. It was also tucked behind the lift, giving it a very odd shape, and had a view directly onto a flat roof and a concrete wall. The shower-room was minute. It was thoroughly depressing. Needless to say, we asked to be moved... more

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5 of 5 stars
tini05 2 contributions
Virginia
Jul 12, 2009 | Trip type: Couples

Excellent location walking distance to everything, friendly and helpful staff, and comfortable, clean rooms. Rooms are a little on the small side, but manageable. Loved the bath amenities. Be sure to take the free walking tour offered with your stay. It was excellent, and we learned so much about Bruges! more

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5 of 5 stars
southerntlc 18 contributions
Atlanta, Georgia
Jul 7, 2009 | Trip type: Couples

We just stayed one night in Bruges at the Hotel Heritage but are already thinking of coming back and have recommended the hotel to friends and family. We were impressed with Victorian style of the hotel and the attention to detail from the staff and with the room itself. We booked directly with the hotel website and got a wonderful... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you again for staying with us and for sharing this experience. We are thrilled to see you enjoyed your stay with us and that you like our service, our infrastructure and location. We also took notice of your cons. We know the elevator is rather tiny, but as you mentioned the building is old and it is impossible to...

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4 of 5 stars
RelaisAndChateau 7 contributions
Merrick, NY
Jul 6, 2009 | Trip type: Couples

This is a nice hotel with terriffic amenities in the center of Bruges. The breakfast you can pass on since there is a nice patisserie down the street with great coffe and baked goods that is much cheaper than the cost for the breakfast at the hotel. The staff is attentive enough. Be mindful of the construction across the street... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for choosing to stay with us and for taking the time to comment on your experience. We are very happy to see you were pleased with our Hermes amenities. As some guests find the buffet breakfast too sumptuous, we recently implemented a continental breakfast. So from now on, you can also enjoy a light continental breakfast at our...

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4 of 5 stars
carolina7 4 contributions
stourbridge
Jun 25, 2009 | Trip type: Friends getaway

We have just returned from a 4 night stay at the Heritage. We thought the hotel was lovely, the staff very helpful and the location was just right. Nothing was too much trouble for the staff. The rooms were good and comfortable, although it would have been nice to have had tea/coffee making facilities. The bathrooms were nice and the... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you very much to take time to comment on your experience. We are extremely delighted to note that our staff, rooms, breakfast and location exceeded your expectations. We hope to welcome you again at our hotel in the future.

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5 of 5 stars
FKJHM 9 contributions
HORNCHURCH, ESSEX.
Jun 22, 2009 | Trip type: Couples

A wonderful hotel, with fantastic staff, location and breakfast. Sublime. more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you very much for your short, but very positive review. Should your future travels bring you to Bruges again, we hope to be able to welcome you again in our hotel.

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5 of 5 stars
ezed 1 contribution
new york
Jun 15, 2009 | Trip type: Couples

We stayed in the Hotel Heritage for our 1 year anniversary and we had the best experience we could ever hope for. The owners gave us complimentary champagne and berries which was a nice personal touch. It showed that they cared to make our stay memorable and they succeeded! Loved the handwritten notices and weather reports every morning. The location... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you very much for taking the time to provide feedback on your experience. We are pleased to read that we have fulfilled your expectations (and more) and that you appreciated the Champagne & strawberries given to you to celebrate your first anniversary, as we take great pride in making the stay of our guests as memorable as possible !...

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5 of 5 stars
Wobbea 3 contributions
Alton Hampshire, UK
Jun 11, 2009 | Trip type: Couples

This hotel is in a great location. It is very comfortable and the staff very helpful. When we arrived we were given a full briefing on what to do in Bruges. Breakfast was superb. more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you again for staying with us and for taking the time to comment on your stay. We are thrilled to read that you appreciated the briefing on ‘what to do in Bruges’ as we thoroughly take the time for all our guests to tell them about the ‘where ins and outs’ in Bruges. This confirms our efforts and inspires...

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Hotel Heritage Address

Niklaas Desparsstraat 11 | (formerly the Hansa Hotel), Bruges 8000, Belgium