I stayed at this hotel for 2 nights in mid May. The hotel was centrally located, I needed no public transportation. Although the exterior of the hotel was noteworthy but not spectacular, the interior was worthy of a good recommendation. The staff was most helpful and friendly, the room was comfortable and nicely furnished, the breakfast was excellent. This is... More

This hotel is one of the best that I have ever stayed in, and I have stayed in a lot. From the moment you walk into the gorgeous lobby you know you are in a world class establishment. The staff at the desk are perfectly well trained. Just the right balance of friendliness and professionalism. Everything works perfectly and everything... More

We stayed there for 3 nights last weekend. Very busy because most people did not have to go to work on Monday. Plus : very good location. The " Burg " and the Market place are just a few steps away, but you will not be bothered by the noise of the partying people over there in the weekend. We... More

I have stayed at this hotel on a number of occasions on business visits to the city, and would not wish to stay anywhere else. This hotel is a haven from the busy, tourist city. Excellent public rooms and all appointed to a high standard. Some of the bedrooms can be a little on the small side, but still perfectly... More

Staff is untrained and ignorant to service requests... especially front desk personal is totally deplaced for a 4star Hotel.. We faced it in several occasions will move for future stay to the very near alternatives e.g. Crown Plaza etc since a Hotel should make sure guest are treaded well any time and especially being a frequent hotel guest... I recommend... More

We stayed at the Casselbergh for 3 nights. I had read a few reviews on Trip Advisor and to be honest I was a little disappointed with the hotel as I didn't feel it lived up to it's reputation. The lobby and public areas are beautiful and the front desk staff were very helpful. We had booked a standard room... More

We stayed at the Casselbergh the last of April 2012 and found the hotel staff to be attentive, the room perfect, and the location excellent for exploring the town. Unfortunately, my wife broke her elbow and was confined to the room for several days; the staff were very helpful and understanding. I was able to find any number of little... More

Stayed for 3 nights in Jan 2011, almost by accident after turning up to the hotel originally booked to find it away from the historical centre, dark, dingy and almost bereft of staff - the very opposite of this hotel, we left immediately to seek better lodgings. Driving around the centre of Bruges on a dark winters night with a... More

We had a long weekend here, and had a wonderful time. The staff were great, the decor was beautiful and the facilities were brilliant. Photos of the bar don't do it justice, there a lots of small rooms with comfy seats. The bed was extremely comfortable. The hotel has a traditional style but feels new and clean and well taken... More