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Hotel de Flandre

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Poel 1 - 2, Ghent 9000, Belgium
Best prices for: 1 room 1 guest
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Hotel de Flandre
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Hotel de Flandre
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312 reviews from our community

Traveler rating
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    137
    55
    28
    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Townsville, Australia
Contributor
17 reviews 17 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A beautiful hotel, an old building done up with modern interior, moderns rooms and clean and modern bathrooms. Lovely bar room for drinks, however we didn't eat there so can't really comment on food. Service was good, the kind of service you get in chain hotels, they were polite, efficient etc. One of the best things would be the location,... More 

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HoteldeFlandre, General Manager at Hotel de Flandre, responded to this review

Dear Alicia M, Thank you for choosing Hotel de Flandre and for sharing your experience. I am pleased that you enjoyed your stay and hope to see you again soon. Best regards, Freija Wyffels More 

Aylesbury, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 12, 2015

A fantastic hotel, great hospitality and lovely room. Staff were very accommodating especially when we struggled to find parking nearby and then to work the ticket machine. Definitely worth a stay when visiting Ghent.

Was this review helpful? Yes 1
HoteldeFlandre, Front Office Manager at Hotel de Flandre, responded to this review

Dear catherine_horrocks, Thank you for choosing to stay at Hotel de Flandre again, and for sharing your feedback. I will be sure to share your positive comments with the front desk associates. We look forward to your upcoming visit, and please do not hesitate to reach out if we can assist with any plans. Best regards Freija Wyffels More 

Almelo, The Netherlands
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 8, 2015

bad experience. Room nr 4 , had hardly any heating. NO heating in bathroom,NO light in the shower.. The bed made terrible le noise Service tried hard, but had no permission to arrange anything on there on title. Overal disapointing. NOT worth the money

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HoteldeFlandre, Front Office Shiftleader at Hotel de Flandre, responded to this review

Dear luuk g, Thank you for sharing your feedback about your recent stay. I am happy to personally discuss your stay with you, and can be reached at Sarah@hoteldeflandre.be Best regards, Sarah Comhaire More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 2, 2015

Booked this instead of nearby Marriott and we realised it was a mistake when waiting 20 minutes just to see a reception staff for check-in. We understood it's their midday lunch or off time but it is very rare to see a hotel that just stops working completely during this time. We booked one of their promo packages with a... More 

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HoteldeFlandre, Front Office Manager at Hotel de Flandre, responded to this review

Dear Chen W, Thank you for your feedback. I am sorry to hear that we did not meet your expectations, in regards to our staff not providing you with exceptional service. I would be happy to discuss your stay personally with you, and can be reached at freija@hoteldeflandre.be. Best regards, Freija Wyffels More 

Almere, The Netherlands
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 10, 2015

This is supposed to be a 4 star hotel but I would rate it maximum 3. Staff at reception was correct but showed no interest. We could only check-in after 3 and were given a map of the centre and send on our way. I don't mind if the room is not ready yet, but after a 3 hour drive... More 

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HoteldeFlandre, Front Office Manager at Hotel de Flandre, responded to this review

Dear Astlina, Thank you for your feedback. I am sorry to hear that we did not meet your expectations, in regards to our staff not providing you with exceptional service. I would be happy to discuss your stay personally with you, and can be reached at freija@hoteldeflandre.be. I look forward to speaking with you soon. Best regards, Freija Wyffels More 

Brussels, Belgium
Top Contributor
76 reviews 76 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed December 15, 2014

The room in the hotel was ok, but not more then that. The bathroom was also ok, but the douche wasn't real good, the water wasn't hot. The biggest disappointment was the breakfast, there wasn't a clean table when we arrived, the staff was looking around but didn't work a lot. It isn't pleasant to take a breakfast surrounded by... More 

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HoteldeFlandre, Front Office Manager at Hotel de Flandre, responded to this review

Dear Lukd, Thank you for your feedback on your recent stay at Hotel de Flandre. I appreciate all your feedback as we continuously strive to improve and better our hotel and services. I hope to have the opportunity to welcoming you back in the near future. Best regards, Freija Wyffels More 

Shellharbour, Australia
Top Contributor
62 reviews 62 reviews
11 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed November 16, 2014

Our room was not in the main building but in an outside courtyard, we got wet going to our room - not acceptable for a 4 star hotel. There were wooden floorboards that creaked all the time, instead of carpet. There was mould in the bathroom, dust quite thick on the bedside lamps, no fan in the bathroom, Air-conditioning did... More 

Was this review helpful? Yes 1
HoteldeFlandre, Manager at Hotel de Flandre, responded to this review

Dear GWJG, Thank you for your feedback. I am sorry to hear that we did not meet your expectations, in regards to the hotel rooms and service. I would be happy to discuss your stay personally with you, and can be reached at kristel@hoteldeflandre.be. Best regards, Kristel Cauterman More 

1 review
4 of 5 stars Reviewed November 7, 2014

Breakfast was 2 days in a row a mess. Not a single clean table, no cutlery, no coffee or tea, empty trays at 9.30. No service at all. What a pitty, for such a lovely hotel! The building is very elegant and historic, nice and comfortable rooms. Great location in the city.

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HoteldeFlandre, Manager at Hotel de Flandre, responded to this review

Dear ElsbethVi, Thank you for sharing your feedback about your recent stay. We strive to offer our guests an excellent standard of accommodation and comfort. That's why it is great to hear that you enjoyed the hotel's rooms as well as the location right in the city centre. Howerver, I do apologize that we did not meet your expectations regarding... More 

Eastbourne
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 4, 2014

This is a very good hotel in an excellent location in old centre of Ghent. The rooms were clean and modern and attractive. We did not have breakfast here as it was very expensive for breakfast and the nearby cafés are very good. The only downside is the lack of public space or room to relax downstairs as all rooms... More 

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HoteldeFlandre, Manager at Hotel de Flandre, responded to this review

Dear Emma M, Thank you for choosing Hotel de Flandre and for taking the time to share your experiences. It is great to hear that you enjoyed the hotel's location and the rooms. We do have a lounge bar in the hotel, situated next to reception, where our guests can relax. During busy weekends, however, we use this space in... More 

Edmonton, Canada
Top Contributor
152 reviews 152 reviews
134 hotel reviews
188 helpful votes 188 helpful votes
2 of 5 stars Reviewed October 12, 2014

A four star hotel in a fabulous location in Ghent could and should be so much better. When we checked in we were told we were upgraded however we were given an Executive Double room which is what we booked and paid for (?). I find many of the hotel websites for European hotels 'misleading or confusing' when it comes... More 

Was this review helpful? Yes 1
HoteldeFlandre, Manager at Hotel de Flandre, responded to this review

Dear Flymeway2, Thank you for your feedback on your recent stay at Hotel de Flandre. We value your feedback as we continuously strive to improve and better our hotel and services. On our website we do publish a selection of photos of every room type. As you may understand, it is impossible to put photos of each room. The hotel... More 

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