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All 38 Ghent hotels

Novotel Gent Centrum

3.0 of 5 Hotel   |   Goudenleeuwplein 5, Ghent 9000, Belgium
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Ranked #9 of 38 Hotels in Ghent
A recent review
5 of 5 stars reviewed 2 weeks ago
Mahesh B Stockholm, Sweden
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620 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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All months
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was pretty nice except beds were just ok. BUT the service was awful!! Staff not helpful or rude at almost every encounter. Questions and or requests - bare minimum at best. We stayed at the Novotel in Bruges hotel was a bit run down but at least they were friendly.

Was this review helpful? Yes 1
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Stockholm, Sweden
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayd for 3 days withbour one year old baby. Everything was very good. The breakfast was nice. The room had a nice crib. The location of the hotel is very good. The hotel is very near to all the major attraction in Ghent.

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

UK
Contributor
20 reviews 20 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very central - room fine but could do with a refurb. Breakfast also good (included in our price). We got a parking space (just) but it is true that getting through Gent to the hotel will severely test the relationship between driver and passenger....its not easy! Particularly as they have major road works throughout the town until 2016 including blocking... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

The hotel was inthe centre of Ghent, which was really practical for us since we had our three-year-old girl with us. She enjoyed the play area by the reception and sometimes she did not want to go out but just stay in the hotel! During breakfast she received small gifts. The room was not very big but was

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Oxford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We booked the Novotel due to its location and parking (€16 per night). There were so many issues with this hotel it is difficult to know where to start, so in some kind of order.... finding the hotel was difficult given road works and its tucked away position. The car park was full and we weren't allowed to enter to... More

Was this review helpful? Yes 2
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Great Malvern, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed two nights late August and found the hotel to be ideal for site seeing in Ghent with all the main sites, cathedral, bell tower, restaurants etc. all within walking distance. If you are going by car make sure you get up to date directions as there is a complicated one way system and the hotel car park is not... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Dear, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our... More

Byfleet
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent the last night of my holiday in this hotel, which was excellent. It is a bit of a problem parking under the hotel as its very tight and there are limited spaces, but they let me unload the bags and guided me to a nearby public car park. The family suite I had was very large with a... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Newcastle, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Huge room on the 3rd floor, well equipped, clean and quiet. Car parking underneath the hotel was an absolute boon and worth the €16 for security and peace of mind. The hotel is right on top of the main attractions and Gent's lovely 'cafe culture'. We declined breakfast at €15 and went out for coffee instead. The staff were all... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good evening, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Durham, United Kingdom
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here after staying in a Novotel in Ypres. Drove to Ghent, which is a nighmare, roadworks just get busier the more into the town you get. Mrs SatNav just got more and more angry! Arrived at the rear parkig and had no trouble parking (for 16 Euros a night). One thing is the underground parking is a bit tight,... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

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Additional Information about Novotel Gent Centrum

Address: Goudenleeuwplein 5, Ghent 9000, Belgium
Phone Number:
Location: Belgium > Flanders > East Flanders Province > Ghent
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Gent Centrum 3*
Number of rooms: 117
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Also Known As:
Novotel Gent Centrum Hotel Ghent
Novotel Hotel Ghent
Novotel Ghent
Ghent Novotel

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