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All 37 Ghent hotels

Novotel Gent Centrum

3.0 of 5 Hotel   |   Goudenleeuwplein 5, Ghent 9000, Belgium
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78%
Ranked #8 of 37 hotels in Ghent
A recent review
4 of 5 stars reviewed 1 week ago
Tom_Hukassa Tampere, Finland
  • Reviews (569)
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569 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Tampere, Finland
Contributor
19 reviews 19 reviews
8 hotel reviews
4 of 5 stars Reviewed 1 week ago

Juts like any business hotel anywhere in the world. For me this is identical to Novotel Shanghai Pudong...you know what you get when you book these chain business hotels - and it comes with guarantee. Good quality and here you are straight in down town of Gent having pool for your kids. Only ended up to book this to my... More

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Jakarta
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I am confuse with other people review. I found the hotel was really pleasant. The receptions are 24 hours stand by since I arrived quite late at night. They asked about my trip and gave a warm welcome smile. The location is walk distance to shopping area and historical sightseeing. I stayed 2 nights in dec 2011.

Was this review helpful? Yes 1
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good evening, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Brighton, East Sussex
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We only stayed 1 night on route back to UK after 6 weeks away & many hotel stays. Hotel is in a very central position & room was fine but definitely overpriced. Be aware that although it is advertised on booking.com etc as having air conditioning - it Does NOT ! There is a centrally operated air system but you... More

Was this review helpful? Yes 3
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

San Jose, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We are two female students who have just graduated from University of Pennsylvania, and are backpacking through Europe. Since we decided to visit Ghent last minute, we thought we were "treating ourselves" by booking a hotel room at Novotel. Upon check-in, the man at the front desk warned us "Americans" against inviting any friends up to our rooms. First of... More

Was this review helpful? Yes 4
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The room was low-quality-- tacky, worn, and small. There was a knotty hairball stuck to the blanket on my bed. But more importantly, the hotel staff was extremely rude to us. BARGED INTO OUR ROOM WITHOUT PERMISSION AT 1 AM WHILE WE WERE SLEEPING. (We are two women.) Called us in the middle of the night for no reason. Referred... More

Was this review helpful? Yes 3
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Kamnik, Slovenia
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Nice hotel, central location, very friendly staff, clean. The location is perfect, just a minute walk to the Graslei. They have a small outdoor swimming pool, great for the summer, sauna and a beautiful restaurant.

Was this review helpful? Yes 1
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Aiken, South Carolina
Top Contributor
67 reviews 67 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed June 6, 2014

I stayed in this hotel for 3 nights. It is located near the center of the city with a lot of attractions within walking distance. The staff was friendly and helpful. The rooms were clean and the bed was comfortable. However, during my stay the air conditioners was not working and the room was hot.

Was this review helpful? Yes 1
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 4, 2014

Stayed for 2 nights over the weekend the hotel is in a great position in terms of accessing all of the main tourist sites, the downside of the location is access if you are driving the hotel carpark is tiny. The hotel has all of the services you would expect the breakfast is good with a selection of hot and... More

Was this review helpful? Yes 1
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

Location was ideal for visiting the main sights in Ghent, literally a 2 minute walk from the graslei side of the river where the bars and restaurants are. Nice clean rooms with large beds, breakfast was nice though overpriced at €15 each to be honest

Was this review helpful? Yes 1
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good evening, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Southport, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 23, 2014 via mobile

Everything was taken care of, nice place, ideal central location, nice area to explore outside. Needs a little work on the air con, could not get it to work properly very warm at night, but that aside everything was great.

Was this review helpful? Yes 1
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

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Additional Information about Novotel Gent Centrum

Address: Goudenleeuwplein 5, Ghent 9000, Belgium
Phone Number:
Location: Belgium > Flanders > East Flanders Province > Ghent
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Gent Centrum 3*
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Also Known As:
Novotel Gent Centrum Hotel Ghent
Novotel Hotel Ghent
Novotel Ghent
Ghent Novotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#6 Family Hotel in Ghent #8 Romantic Hotel in Ghent #9 Business Hotel in Ghent
Hotel Class
Official Description (provided by the hotel)
The Novotel Gent Centrum is located in the historic centre of Ghent, close to the tourist attractions and shops. In a modern setting with timeless decor, the hotel features 117 rooms. The bar and restaurant boast a diverse menu in a stylish, warm environment. Depending on the weather, you may choose to dine on the verandah or next to the pool in the terraced garden. This 3 star hotel is perfect for a holiday in Ghent, be it for a weekend or for short stay with your partner or family. ... more   less 
Number of rooms
117

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