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All 37 Ghent hotels

Novotel Gent Centrum

3.0 of 5 Hotel   |   Goudenleeuwplein 5, Ghent 9000, Belgium
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Novotel Gent Centrum
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78%
Ranked #8 of 37 hotels in Ghent
A recent review
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567 people have reviewed this hotel

Traveler rating
    136
    294
    100
    19
    18
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Super hot and too noisy to sleep with window open during festival! Poolside and bar service slow to nonexistent ! Pool was always overcrowded with random people not staying there taking advantage. WOULD NOT RECOMMEND!

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Niagara
Top Contributor
57 reviews 57 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Novotels are pretty basic in terms of services and amenities, but fully adequate. Location in the centre of town was a big advantage – once we parked our vehicle, there was no need to take it out again (although the parking garage was extremely tight - combined with a large-ish vehicle and lack of driving experience on manual transmission, removing... More

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Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good afternoon, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Warszawa, Poland
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I never get why Novotels are ennumerated among medium-high standard hotels; they rather are a plastic machine to sleep. But those in Gent is the worst I ever stay. 1st: they are lying: not air condition whatsoever, only a kind of forced ventilation. With 30 degrees outside the room is rather a trap instead of a refuge. The guy who... More

Was this review helpful? Yes 1
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good evening sir. I am very sorry to read al these negative point. Moreover apologize for this experience. Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide... More

Amsterdam, The Netherlands
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel during the Ghent Festival. This hotel was €150 for one night with two people and was not worth the cost. The bed did not have a real mattress, more of a foam mattress on the bed frame. The towels were very thin and the room was just not very nice. I was expecting a lot... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good evening, Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Maldegem, Oost-Vlaanderen, Belgium
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel last-minute, so we could enjoy the "Ghent Festival" without worrying how to get home. We where a little bit surprised to find two rooms available one week before arrival and this during the busiest period of the year. We where lucky .... This hotel is easy to find and ideal for your stay in Ghent. Reception... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good evening, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Tampere, Finland
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Juts like any business hotel anywhere in the world. For me this is identical to Novotel Shanghai Pudong...you know what you get when you book these chain business hotels - and it comes with guarantee. Good quality and here you are straight in down town of Gent having pool for your kids. Only ended up to book this to my... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good evening, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Jakarta
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I am confuse with other people review. I found the hotel was really pleasant. The receptions are 24 hours stand by since I arrived quite late at night. They asked about my trip and gave a warm welcome smile. The location is walk distance to shopping area and historical sightseeing. I stayed 2 nights in dec 2011.

Was this review helpful? Yes 1
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good evening, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Brighton, East Sussex
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed June 18, 2014

We only stayed 1 night on route back to UK after 6 weeks away & many hotel stays. Hotel is in a very central position & room was fine but definitely overpriced. Be aware that although it is advertised on booking.com etc as having air conditioning - it Does NOT ! There is a centrally operated air system but you... More

Was this review helpful? Yes 3
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

San Jose, California
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 18, 2014

We are two female students who have just graduated from University of Pennsylvania, and are backpacking through Europe. Since we decided to visit Ghent last minute, we thought we were "treating ourselves" by booking a hotel room at Novotel. Upon check-in, the man at the front desk warned us "Americans" against inviting any friends up to our rooms. First of... More

Was this review helpful? Yes 5
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

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Additional Information about Novotel Gent Centrum

Address: Goudenleeuwplein 5, Ghent 9000, Belgium
Phone Number:
Location: Belgium > Flanders > East Flanders Province > Ghent
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Gent Centrum 3*
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Also Known As:
Novotel Gent Centrum Hotel Ghent
Novotel Hotel Ghent
Novotel Ghent
Ghent Novotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#6 Family Hotel in Ghent #8 Romantic Hotel in Ghent
Hotel Class
Official Description (provided by the hotel)
The Novotel Gent Centrum is located in the historic centre of Ghent, close to the tourist attractions and shops. In a modern setting with timeless decor, the hotel features 117 rooms. The bar and restaurant boast a diverse menu in a stylish, warm environment. Depending on the weather, you may choose to dine on the verandah or next to the pool in the terraced garden. This 3 star hotel is perfect for a holiday in Ghent, be it for a weekend or for short stay with your partner or family. ... more   less 
Number of rooms
117

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