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All 38 Ghent hotels

Novotel Gent Centrum

3.0 of 5 Hotel   |   Goudenleeuwplein 5, Ghent 9000, Belgium
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Ranked #9 of 38 Hotels in Ghent
A recent review
4 of 5 stars reviewed yesterday
OSUbuckeyesHM Columbus
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629 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbus
Top Contributor
52 reviews 52 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked our visit the day before arrival so the hotel was a bit pricy, but the rooms were clean, the staff members were friendly and we enjoyed several drinks at the hotel bar throughout the weekend. Also, the hotel is nearly plenty of shops and restaurants. We arrived around 8pm on a Friday and the parking lot was full... More

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Amsterdam, The Netherlands
Top Contributor
70 reviews 70 reviews
55 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

just in the middle of the city centre, with nice room and a cosy outside pool ( we needed this after the sauna) and huge room , the extra bed also made for us.... cant say anything bad, except maybe a little bit more friendly front office would not be too much to ask for, we still enjoy our girly... More

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Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Llandudno, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I didn't plan on visiting this hotel but when my mum was admitted to a local hospital while we were on a river cruise the rest of us were booked into the Novotel by the holiday rep. My mum remained in hospital for a few days and we ended up staying at the Novotel for 4 nights. Due to visiting... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

During October my wife andI stayed at the Novotel hotels in Ghent and Brussels. Each is ideally located to the tourist areas. But if I can offer one constructive criticism please get rid of the paper cups in the rooms and replace them with even cheap china wear. Staff at the reception could not have been more helpful to all... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Reading
Top Contributor
340 reviews 340 reviews
57 hotel reviews
207 helpful votes 207 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is well located right in the heart of Ghent. Parking underneath the hotel was easy, even at 17.00 on a busy Friday. The welcome at reception was ok and our rooms were functional and sizeable. Decor could be updated but that is a minor point. The bar service is slow as the bar isn't staffed all the time... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good evening, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a few mishaps trying to drive around tiny cobbled streets we finally found the hotel. We parked underneath which had plenty of spaces but a bit tight for any sort of wide vehicle. We then had a quick and efficient check in, Lady was very helpful and our room was nice and comfortable. Standard novotel quality which is why... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good evening, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 18, 2014

The room was pretty nice except beds were just ok. BUT the service was awful!! Staff not helpful or rude at almost every encounter. Questions and or requests - bare minimum at best. We stayed at the Novotel in Bruges hotel was a bit run down but at least they were friendly.

Was this review helpful? Yes 1
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Stockholm, Sweden
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed September 11, 2014

We stayd for 3 days withbour one year old baby. Everything was very good. The breakfast was nice. The room had a nice crib. The location of the hotel is very good. The hotel is very near to all the major attraction in Ghent.

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

UK
Contributor
20 reviews 20 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 9, 2014

Very central - room fine but could do with a refurb. Breakfast also good (included in our price). We got a parking space (just) but it is true that getting through Gent to the hotel will severely test the relationship between driver and passenger....its not easy! Particularly as they have major road works throughout the town until 2016 including blocking... More

Was this review helpful? Yes
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review

Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More

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Additional Information about Novotel Gent Centrum

Address: Goudenleeuwplein 5, Ghent 9000, Belgium
Phone Number:
Location: Belgium > Flanders > East Flanders Province > Ghent
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Gent Centrum 3*
Number of rooms: 117
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Also Known As:
Novotel Gent Centrum Hotel Ghent
Novotel Hotel Ghent
Novotel Ghent
Ghent Novotel

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