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Novotel Gent Centrum

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Goudenleeuwplein 5 | Parking: Hoogpoort 52 Gent, Ghent 9000, Belgium
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Novotel Gent Centrum
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Ranked #9 of 38 Hotels in Ghent
A recent review
4 of 5 stars reviewed 3 days ago
didjee22 Leuven, Belgium
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709 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Stayed one night with friends. The room was clean and adequate for my needs although it was starting to show some signs of general wear and tear with chipped paint work and minor scuffs. The Wi-Fi worked very well and was accessible in all parts of the hotel. The breakfast on Sunday was a bit of a disappointment with a... More 

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Fred_De_Deken, General Manager at Novotel Gent Centrum, responded to this review

Many thanks for your review. We are currently improving our Wifi with a high speed Wifi, this should be even better. About the lack of welcome feeling at breakfast, we will use your feedback to trigger the staff. We aim to have a nice start for our guests at breakfast. Hope to welcome you back. Regards, Fred. More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a nice hotel. It's centrally located near many shops and restaurants, good breakfast variety, and helpful staff. We have a group and they worked with us well. Ghent is a beautiful city and worth taking the time to explore.

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Fred_De_Deken, General Manager at Novotel Gent Centrum, responded to this review

Many thanks for this review. Ghent has a lot of trendy shops and very active nightlife with original pubs. We are pleased to accommodate groups and help you to work out a touristic program for them, combined with a lunch or a dinner in our medieval cellar. Hope to welcome you back. Regards, Fred More 

Sao Paulo, SP
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is absolutely perfect. Right in the city center, close to the most famous sights of Gent. Close to tram stops, so it's easy to be reached from the Central Train Station. Staff was very polite and friendly. Room was clean and comfort. Bathroom was very good, except from the toilet room (separated from the shower) that was so cold!... More 

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Fred_De_Deken, General Manager at Novotel Gent Centrum, responded to this review

Many thanks for your review. It's nice to hear you appreciated the location of Novotel Gent, but also the welcome attitude of our staff. About the toilet there is no separate heating, we need to check whether any technical issue makes it feel so cold. Regards, Fred. More 

Paris, France
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice rooms and clean. The staff was really helpful. The location is the best you can have in Ghent. The quality of the beds is really good. But the restaurant and room service are not interesting. Parking useful in Ghent.

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Fred_De_Deken, General Manager at Novotel Gent Centrum, responded to this review

Many thanks for your review. We have in our restaurant a day menu, that change every day, and a menu card with some nice ideas. If you want to discover culinary Ghent, the staff can suggest you some nice addresses. See you soon, Fred More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel in the centre of Gent. Close to everything anyone would need on a holiday. Friendly staff who love pets. Fancy some crisps? Order a drink and get them for free. Rooms were spacious enough. For the party animal out there watch out for a fridge that turns into a disco tech. Like a room to yourself ? This... More 

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Fred_De_Deken, General Manager at Novotel Gent Centrum, responded to this review

Hello to the 15 guys. Great to read you enjoyed your trip to Ghent. Next to Stella, we have also a wide range of local beers and a delicious Gin and Tonic card. Hope to welcome you back, regards, Fred More 

London, United Kingdom
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good little hotel. Lovely staff who are always on hand to help. Great location too, as its opposite St Nicholas Church and all the maim sites are in walking distance. Great price. It's hard to drive there though so recommend using Park and Ride out of town.

Was this review helpful? Yes 1
Fred_De_Deken, General Manager at Novotel Gent Centrum, responded to this review

Many thanks for your review. The central location of Novotel is ideal to discover Ghent and our staff is pleased to help you with nice suggestions. To parc the car nearby, we have public parking on a 5' walk. Hope to see you soon back. More 

Sheffield
Top Contributor
150 reviews 150 reviews
37 hotel reviews
154 helpful votes 154 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed a couple of nights here on a business trip, and couldn't have had a better location, overlooking a couple of the famous towers in the old town centre. I was upgraded to a suite, although this wasn't really much bigger than a standard room. However, it was comfortable despite being a little basic. The free wifi worked well.... More 

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Fred_De_Deken, General Manager at Novotel Gent Centrum, responded to this review

Hello Pete. Nice to read about your positive stay in Novotel Gent. Thank you for your feedback about the bar experience. We do have a rather large panel of Belgian beers, and even some typical Gent beers. But as it seems it was not the most wonderful day for our colleague in the bar, you missed probably some advice from... More 

Brighton, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is the usual decent standard that you would expect from the reliable Novotel chain. But most notable with this hotel is its location. It is right in the heart of the historical centre of the old town. Parking not an issue either due to their underground parking facility. 16 Euro'd charge for the night, but worth considering an... More 

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Fred_De_Deken, General Manager at Novotel Gent Centrum, responded to this review

Dear Jon, many thanks for your review. Our parking is limited in space, but nearby on walking distance we have some public parkings. In fact you don't need a car during the stay, everything is reachable by foot. Hope to welcome you back soon. Regards, Fred More 

Top Contributor
71 reviews 71 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Located right in the city center, at short walking distance from the main points of interest, this Novotel is comfortable, clean and very well maintained. Nice bar where you can enjoy a selection of good beers and a restaurant serving generous and good breakfast. Personnel is absolutely nice and helpful with everyone. A personal tip: go to the place called... More 

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Fred_De_Deken, General Manager at Novotel Gent Centrum, responded to this review

Dear Eric, Many thanks for your review. Nice to read you enjoyed your stay and appreciated the welcome attitude of Novotel staff. We have a selection of belgian beers in the bar, but also some typical beers from Gent. And we hope shortly to offer with the coffee some Max made cookies, as another typical product of Ghent. Warm regards,... More 

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