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Crowne Plaza Liege

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Mont Saint-Martin 9-11, Liege 4000, Belgium
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Crowne Plaza Liege
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679 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here for one night, didn't get to check out everything the hotel had to offer (like the spa), but I liked what I saw. Very nicely decorated, modern with nice views of the town. Elevator situation is confusing because ground floor is actually 7th floor. Breakfast is ok but I expected a little more from a 5 star. Beds... More 

Helpful?
Thank Ruth K
cp40002016, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Ruth K, Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Emilie Lejeune Guest Relations More 

Brussels, Belgium
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the hotel for New Year's Eve. We were greeted in a very cold way and not felt very welcome. When we got to our room, it wasn't made. There was body hair on the sheet and the pillow - clearly someone had been lying on the bed. There was a towel hanging from the shower cubicle and... More 

Helpful?
Thank Lovefoodlovetravel75
cp40002016, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Lovefoodlovetravel75, We would like to thank you for your candid review of our hotel. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at Crowne Plaza, Liege for several nights when our car broke down in Belgium. What could have been an awful experience turned out to be a nice, unplanned vacation. The service from everyone there was lovely. Alicia at the reception desk was absolutely fantastic. She was friendly and professional and made sure we were well taken care of.

Helpful?
Thank Jennifer L
cp40002016, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Jennifer L, First of all, I would like to thank you so much for your review about our hotel.  I'm very pleased to hear you enjoyed your long stay with us. Thank you also for your kind words regarding my colleague Alicia, be sure that I'll forward your review to her. It's something our staff takes great pride in, so... More 

Budapest, Hungary
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I do not normaly write reviews unless they are good, but this won't be a very positive one. The bed in our room had like a plastic undersheet or something, we couldn't sleep at all. Not only we felt like in a greenhouse, but also the sheet was moving around all time. Carpet in the room had stains all over.... More 

Helpful?
Thank Anna K
cp40002016, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Anna K, Thank you for your candid review. We apologize that your recent stay didn't meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Luxembourg
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We celebrated the NY in this hotel. We selected the superior room with were bigger and had a wonderful view on the old castle. Everything was neat therein.- With regards to the NY party/ OMG. It was perfect: the services, the food, the intergenerational party with live band and an incredible singer. We danced and had a wonderful time. The... More 

Helpful?
Thank Witheim
cp40002016, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Witheim, Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us.  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Emilie Lejeune Guest Relations More 

Paris, France
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Crowne Plaza Liège is located in two historic town mansions, but its decoration is very modern - so it offers a sophisticated combination of contemporary and old style. The rooms are mostly in the new wing which is built into a hill, so you have to take an elevator downstairs (which seems a bit bizarre in the beginning). From... More 

Helpful?
Thank Whoopie89
cp40002016, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Whooie89, Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us.  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Emilie Lejeune Guest Relations More 

Antwerp, Belgium
Level Contributor
139 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed last weekend for 1 night as a couple including breakfast. We stay in 4-5* hotels often and it was definitely good enough for us to give 5/5 (without being perfect). - Friendly staff at the reception, spa, breakfast and concierge. We arrived at noon and they found a free room for us. very nice! They had a few trainees... More 

Helpful?
Thank Delectatio
cp40002016, Responsable relations clients at Crowne Plaza Liege, responded to this review

Dear Delectatio, Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Emilie Lejeune Guest Relations More 

Oxford, United Kingdom
Level Contributor
126 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed December 31, 2015

A happy misunderstanding between the booking website and the original hotel took me to the Crowne Plaza Liege … and it’s a great discovery that I will definitely be returning to! I’d driven from Herning in Denmark en route to Paris and was looking for a stopping point with a relatively short journey to Paris the next day … I... More 

Helpful?
Thank Anne Louise S
Emilie L, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Anne Louise S, Thank you very much for your great comment about the Crowne Plaza Liège! We will be happy to see you again in our hotel. Best regards, Emilie Lejeune Guest Relations More 

Luxembourg City, Luxembourg
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed December 26, 2015 via mobile

Let me start with saying that I have stayed in quite a few Crowne Plazas and all have been pretty much fantastic. This place needs to be stripped of 2 stars and then maybe you'll know what to expect of your visit. First, the positives: Clean reception area, very friendly reception staff, smiling valet (free of charge, €20 for parking... More 

Helpful?
Thank Luxxie1983
Emilie L, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Luxxie1983, Thank you very much for your feedback. Our Food & Beverage Manager is waiting for your personal data, if you're agree to discuss with him, you can send your personal data to his email address : xbassleer@crowneplazaliege.be. Best regards from Liège, Emilie Lejeune Guest Relations More 

Guernsey, United Kingdom
Level Contributor
127 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed December 18, 2015

I have never been to Liège before but our visit was in truth a stop-over on the way from Heidelberg to Calais which is too far for one day. I had hoped for a fine end to the trip and as visit to the Christmas market as well. This was not an easy place to find; Liège has a very... More 

Helpful?
1 Thank aliasclint
Emilie L, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Aliasclint, First of all, we would like to thank you very much for taking the time to write this review, we highly appreciate this. We really want to apologize for the inconveniences you had during your stay. It is thanks to your comment that we can improve our quality and service. We will definitely take your comments on board... More 

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