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All 21 Liege hotels

Crowne Plaza Liege

5.0 of 5 Hotel   |   Mont Saint-Martin 9-11, Liege 4000, Belgium
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Ranked #3 of 21 Hotels in Liege
A recent review
3 of 5 stars reviewed 2 weeks ago
Christophe G Orange County, California
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421 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orange County, California
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Born in Liege and now living in the U.S. I know Liege like the back of my hand and visit my family who still lives there several times a year. I always stay at the Crowne Plaza as it is by far the best hotel in town; I mean bar none... The older part of the hotel, situated in the... More

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CP4000, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Christophe G, First of all, we would like to thank you for your Platinium IHG member status and being a faithful customer at Crowne Plaza Liège. Next time you come, please have a contact with the manager on duty if you wish to, he’s available to help you during your stay. We look forward to seeing you again in... More

Antwerp, Belgium
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I booked Crowne Plaza Liege because I was offered a voucher for the Osmose Wellness. Our impressions of the hotel were good: you enter a beautiful hotel lobby. The hotel has a modern and clean impression. Upon check-in 30 Euro extra was charged then originally confirmed in our reservation. When I told the receptionists it was quiet 'misleading' I received... More

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CP4000, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear e_d_hondt, Thank you for taking time to write an opinion about our hotel on Tripadvisor. We are once again sorry for the error on your reservation, we are pleased that our reception staff could find a solution to meet your expectations. We're looking forward to seeing you again. Best regards, Emilie Lejeune, Guest Relations More

Heist-op-den-Berg, Belgium
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

With three girlfriends we visited the Crowne Plaza with a Bongobon. The hotel is very fancy and the reception was very friendly. The valet service is a bonus as there is no real parking space nearby. The room and bathroom were large and clean. The wellness centre is not that big and there was no room left for massages. It... More

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CP4000, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Danii1610, Thank you for sharing your experience from your recent stay at the Crowne Plaza Liège. I will share your kind words with our staff. Don't hesitate to come back in Liège for the Christmas Market in December, we have a lot of Winter Offers. Kindest Regards, Emilie Lejeune, Guest Relations. More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We stayed for a weekend and really we were expecting way more... no access for the lounge the 2 nights and worst not even a real explanation why was closed... only a sign on the door that was not avaiable... and in the reception they said was rented for private use... also no nice to arrive to the room and... More

Was this review helpful? Yes 1
CP4000, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Claudia GG., We regret your dissatisfaction. Your comments have been documented and forwarded to the appropriate department managers to bring improvements. Thank you for taking the time to write about our hotel. Best regards from Liège, Crowne Plaza Team More

Washington State
Top Contributor
104 reviews 104 reviews
41 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 13, 2014

This was the second time we've stayed at the Crowne Plaza, Liege and again, we had an exceptional experience. The hotel and rooms are beautiful! We were there the first time, four years earlier and we worried that our first stay raised our expectations and that we might be let down, as it sometimes happens when expectations are set high.... More

Was this review helpful? Yes 1
MC0107, Responsable relations clients at Crowne Plaza Liege, responded to this review

Good morning "MJWORK", thank you for your review. You come back to us whenever you want, we will be happy to see you for the third time in our hotel. Don't hesitate to contact us directly; Nicolas, from the reservation department will be happy to give you an excellent offer. Sincerely, The Crowne Plaza Team More

Clearwater, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed October 6, 2014

We have just returned from a long awaited weekend in Liege. One of our members contacted the Crowne Plaza Hotel and booked 8 rooms for our party. He was assured that the booking had been made and his credit care details were taken. With no e-mailed confirmation he called once again to confirm that the booking had been made and... More

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IHGCare, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear tpdkeel, Thank you for taking the time to share your feedback with us. It has always been our goal to provide excellent guest experiences however it is regretful that this stay did not live up to standards due to the level of service received from our hotel staff. This is definitely not reflective of what we pride ourselves for... More

Stuttgart, Germany
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed September 18, 2014

Yes, it is true, they lost our keys. Oddly enough, the bad rating isn't because they lost the keys, it's because how management handled the situation. Sadly, the day manager's reaction was less than acceptable. Beyond trying to call the valet working during that particular shift she had no suggestions or ideas. At our insistance, the General Manager become involved.... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Annamarie1969, Thank you for your review about your stay. It is truly unfortunate to see that you did not fully enjoy your time at the hotel. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward... More

Thatcham, United Kingdom
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 10, 2014

Stayed here Sept 8/9, in a 3 person room. An excellent rate was paid and it afforded us 5star luxury at 3star prices. The breakfast was good, very varied, regular buffet style breakfast. We didn't try the restaurant but it looked pricey, in keeping with the venue. We'd stay here again if the rate was good enough.

Was this review helpful? Yes
MC0107, Responsable relations clients at Crowne Plaza Liege, responded to this review

Dear Cr1pps, we would like to thank you for your opinion. We are very happy to see that you enjoyed staying with us. Next to the gourmet restaurant, our brasserie can offer you a nice cuisine for a good rate. Don't hesitate to contact us to know our winter packages (Christmas & New Year), Nicolas, from the reservation department, will... More

Groningen, The Netherlands
Top Contributor
109 reviews 109 reviews
53 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 8, 2014

It is very hard to find the hotel, as the GPS may get you very close to the hotel, but not close enough, so you have to navigate your way through one-way streets, which can be a pain. Once found, the hotel turns out to be very nice. They have no parking space in front of the hotel, so you... More

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CP4000, Responsable relations clients at Crowne Plaza Liege, responded to this review

Dear Robin J, We would like to thank you for your opinion. Now that you know the way to come to the Crowne Plaza Liège, don't hesitate to come back soon, for example, during the Christmas Market, we have different offers. If you're interested, you can contact us directly by email reservations@crowneplazaliege.be or by phone +32/4.222.94.94. Kindest Regards from Liège. More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 13, 2014

We booked a room in this hotel for a romantic night and spent 260 € to get a suite. What a disappointment.. The so called suite was a large room with 2 (why 2 ?) queen size beds, and an attached room that did not fit at all with the rest of the room, equipped with a TV screen, a... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Liege, responded to this review

Dear Fabouu, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry our hotel did not live up to your expectations and regret you were not satisfied with the room... More

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Additional Information about Crowne Plaza Liege

Address: Mont Saint-Martin 9-11, Liege 4000, Belgium
Phone Number:
Location: Belgium > Wallonia > The Ardennes > Liege Province > Liege
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Liege 5*
Number of rooms: 120
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