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Mercure Mons

Rue des Fusilles 12, Mons 7020, Belgium
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Mercure Mons
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Mercure Mons
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193 reviews from our community

Traveler rating
    27
    89
    57
    17
    3
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41
58
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74
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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    (193)
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Kotka, Finland
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in the hotel for 2 nights. Room was ok and clean. There was bathtub anf free wifi. Restaurant was ok and breakfast good basic hotel breakfast. Location is remote and there is really nothing else than forest neatby. Works for business traveller

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Stamford, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here with work for two nights good qaulity hotel, when checking in we was given the wrong room number and key and ended up walking into some strangers room was pretty embarasing! Given new room and can't complain apart from the bathroom sink taps only gave out cold water! Breakfast had a good choice and beds where comfy

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Cardiff
Contributor
16 reviews 16 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 18, 2014

Regularly stay at Mercure due to close proximity of working location. Most of the staff are friendly enough and helpful. Rooms are of a decent size. End rooms are the largest. WiFi can be a bit ht and miss depending on room location. Would be a lot better if had gym facilities but pleasant enough.

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Province of Perugia, Italy
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 2, 2014

Very disappointed with my stay in Sept this year. On departing the rude receptionist informed me there was no one available to assist with my many bags on the morning I was leaving! I hold a disability hip replacement passport. When I kicked a fuss explaining this was advertised as a four Starr hotel he finally got some one from... More 

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HichamBenali, Directeur général at Mercure Mons, responded to this review

Dear Mrs Harris, I hope that you are doing well since our last email exchange. I'm very disapointed to read a such comment from you since you have considered the problem solved with the explanations provided for the misunderstanding that occured. We are looking forward to welcome you as agreed. Sincerly, Hicham Benali More 

Orlando, Florida, United States
Top Contributor
62 reviews 62 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 18, 2014

Basic Hotel. In the country but no real view of anything. Clean. No Gym. Restaurant and Bar serve good food. Reasonable prices, except breakfast was $17 Euro which is crazy for what you eat. Staff is slow. I asked for a beer form the bar. The desk clerk is also the bar tender. She took 10 minutes to complete some... More 

Was this review helpful? Yes 1
HichamBenali, Directeur général at Mercure Mons, responded to this review

Dear Mr Steve, Thank you for sharing your recent experiences with us on Tripadvisor. We are disappointed to hear that you have not been fully satisfied with your stay and we would like to take this opportunity to sincerely apologise. All the team hopes that you will give us the opportunity to welcome you back!! Hicham Benali More 

Deal, United Kingdom
Top Contributor
62 reviews 62 reviews
15 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed October 5, 2014

easily found courtesy of TomTom,would not have got there easily otherwise.loads of free parking friendly quick check in.Large room with 2 easy chairs usual BBC world service.Frindly bar for pre-dinner drinks,restaurant good service open at 1830 large portions,good basic food burgers/fish-chips cost 38Euros.Quiet room 3rd floor 79Es with breakfast,very good lots of choices. The only problem we had which we... More 

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HichamBenali, Directeur général at Mercure Mons, responded to this review

Dear Mr Ron, Thank you for your lovely feedback. We are always pleased to hear when our guests feel satisfied during their stay with us. We very much enjoyed reading your highlights of what made your stay with us special. However, we were very disappointed to hear that you was hurt by manipulating the bedside lamp,we hope that you're feeling... More 

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