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Leonardo Hotel Charleroi

Boulevard P. Mayence 1a, Charleroi 6000, Belgium (Formerly Best Western)
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Leonardo Hotel Charleroi
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68 Reviews from our TripAdvisor Community

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    3
    14
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    18
    6
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (20)
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yorkshire
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed here only down to Ryanair cancelling my flight. As all flights were cancelled the hotel prices were expensive and if I had to pay out of my own pocket to stay here I would of been disappointed. Hotel reception staff were fantastic and they knew we were delayed so made the check in quickly as possible. The hotel... More 

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Mumbai (Bombay), India
Level Contributor
116 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed May 31, 2015

Located in the center of the town. Rooms are big, service is OK. Food is good. Breakfast has lot of option and really good. Entrance is on narrow road and door is also small in size. Wi fi ia free. People are cordial.

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Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

thank you for your review and we hope to welcome you for a another stay in the hotel More 

Mumbai (Bombay), India
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 31, 2015

We had an overnight halt. It seemed as a haven for the bathtub and sauna. The staff were co operative. They provide free Wifi. The breakfast was decent with many platters. There were many designer shops and pubs around.

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Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

thank you for your review and we hope to welcome you for a another stay in the hotel More 

Geluveld, Belgium
Level Contributor
6 reviews
3 of 5 stars Reviewed May 18, 2015

This hotel has no hotel or bar, the minibar is empty and the only way to get a drink in the hotel is buying it from a vending machine in the lobby. Staff is very friendly and breakfast is good. To access your room, you have to be very lucky that your keycard is accepted. It usually took me 10... More 

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Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

Thank you for your revieuw The restaurant and bar is close of this moment but we hope a in a short future and we hope to see you at this moment Thank you More 

Sherborne, United Kingdom
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed March 17, 2015

Very basic and budget hotel. We booked to stay here as we were invited to a family wedding. When booking I thought the pictures looked ok, so we booked a suite! Not sure how it could be called a suite. The shower was very simple, the bed wasn't very comfortable and I didn't feel happy walking on the carpet without... More 

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Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

First thank you for our reservation, I'm sorry for your revieuw and impression about the hotel. As you can see on the photo all the rooms have carpet inside. The suite is a room with a double space with the confort room. I hope see you one another time in the hotel More 

Stamford, United Kingdom
Level Contributor
162 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed October 29, 2014 via mobile

Small and dark, the best way I can describe our room. Stayed two nights on an organised trip, so had no opportunity to move somewhere that was more comfortable. Would not recommend staying here. The restaurant is a separate business, very slow service for thirsty travellers, the buffet was reasonable.

Was this review helpful? Yes 1
Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

I'm sorry you have not enjoyed the room. The size of the room is a standars for the city. If you feel the comfort room too small it is possible with an additional cost to change in a suite. I forwarded the opinion to the restaurant, which as you said is independent of the hotel. More 

Manchester, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed September 30, 2014

At the moment Charleroi is undergoing extensive building work through out the city. Across from the hotel is a building site, which did not cause any problems for my wife and I as our room was to the rear and we arrived on a Friday evening (5th Sept). We were greeted pleasantly enough and the receptionist was very helpful advising... More 

Was this review helpful? Yes 1
Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

Sir, Madam, Thank you for your comment. I'm sorry you found one of our elevators dirty, the carpet is Currently vancuum but sometimes it gets dirty during the day. On the cup, it is of course possible to ask in reception to change a chipped cup that remains despite the control of housekeeping service. With my apologies, We hope to... More 

Saint Johnsville, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 24, 2014

Rooms are small. Beds are low to the ground, making it difficult for older people or people with physical problems to get in or out. The hotel has not had a penny put into it for years. I know because I'm been staying there for years and watching it deteriorate. The staff is mostly very nice and helpful. Breakfast is... More 

Was this review helpful? Yes 1
Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

We inform you that we have undertaken to renovate our hotel including the rooms refreshing and renewing our entire bedding. about the restaurant we understand your comments and we apologize. We are understand that different inconvenient result of the work in front of our hotel, we try our best to allocate rooms but it is unfortunately not possible for everyone.... More 

Saint Leonard, France
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 2, 2014

I reserved and paid for a double room with parking facilities , when I arrived they wanted me to pay to leave my car on a public parking lot accessible for every one ,what is the use of having a minibar in the room if it is empty ? Tv set very poor and dark picture unable to change the... More 

Was this review helpful? Yes 1
Blackburn, United Kingdom
Level Contributor
87 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed May 25, 2014 via mobile

I stay in hotels across the world every week...this one was average. The room was clean but had a very strange smell...not smoking, more like damp?? We were up very early for breakfast, and with a party of approx 10 of us for 3 nights...on the first day hot food was available, by day 3 no hot food and sour... More 

Was this review helpful? Yes 1
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