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Leonardo Hotel Charleroi

3.0 of 5
Boulevard P. Mayence 1a, Charleroi 6000, Belgium (Formerly Best Western)
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Leonardo Hotel Charleroi
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Leonardo Hotel Charleroi
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61 reviews from our community

Traveler rating
    3
    11
    25
    17
    5
See reviews for
7
19
6
14
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sherborne, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very basic and budget hotel. We booked to stay here as we were invited to a family wedding. When booking I thought the pictures looked ok, so we booked a suite! Not sure how it could be called a suite. The shower was very simple, the bed wasn't very comfortable and I didn't feel happy walking on the carpet without... More 

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Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

First thank you for our reservation, I'm sorry for your revieuw and impression about the hotel. As you can see on the photo all the rooms have carpet inside. The suite is a room with a double space with the confort room. I hope see you one another time in the hotel More 

Stamford, United Kingdom
Top Contributor
130 reviews 130 reviews
37 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed October 29, 2014 via mobile

Small and dark, the best way I can describe our room. Stayed two nights on an organised trip, so had no opportunity to move somewhere that was more comfortable. Would not recommend staying here. The restaurant is a separate business, very slow service for thirsty travellers, the buffet was reasonable.

Was this review helpful? Yes 1
Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

I'm sorry you have not enjoyed the room. The size of the room is a standars for the city. If you feel the comfort room too small it is possible with an additional cost to change in a suite. I forwarded the opinion to the restaurant, which as you said is independent of the hotel. More 

Manchester, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 30, 2014

At the moment Charleroi is undergoing extensive building work through out the city. Across from the hotel is a building site, which did not cause any problems for my wife and I as our room was to the rear and we arrived on a Friday evening (5th Sept). We were greeted pleasantly enough and the receptionist was very helpful advising... More 

Was this review helpful? Yes 1
Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

Sir, Madam, Thank you for your comment. I'm sorry you found one of our elevators dirty, the carpet is Currently vancuum but sometimes it gets dirty during the day. On the cup, it is of course possible to ask in reception to change a chipped cup that remains despite the control of housekeeping service. With my apologies, We hope to... More 

Saint Johnsville, New York
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 24, 2014

Rooms are small. Beds are low to the ground, making it difficult for older people or people with physical problems to get in or out. The hotel has not had a penny put into it for years. I know because I'm been staying there for years and watching it deteriorate. The staff is mostly very nice and helpful. Breakfast is... More 

Was this review helpful? Yes 1
Nathalie H, Front Office Manager at Leonardo Hotel Charleroi, responded to this review

We inform you that we have undertaken to renovate our hotel including the rooms refreshing and renewing our entire bedding. about the restaurant we understand your comments and we apologize. We are understand that different inconvenient result of the work in front of our hotel, we try our best to allocate rooms but it is unfortunately not possible for everyone.... More 

Saint Leonard, France
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 2, 2014

I reserved and paid for a double room with parking facilities , when I arrived they wanted me to pay to leave my car on a public parking lot accessible for every one ,what is the use of having a minibar in the room if it is empty ? Tv set very poor and dark picture unable to change the... More 

Was this review helpful? Yes 1
Blackburn, United Kingdom
Top Contributor
78 reviews 78 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 25, 2014 via mobile

I stay in hotels across the world every week...this one was average. The room was clean but had a very strange smell...not smoking, more like damp?? We were up very early for breakfast, and with a party of approx 10 of us for 3 nights...on the first day hot food was available, by day 3 no hot food and sour... More 

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Tamworth
Top Contributor
56 reviews 56 reviews
43 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed May 7, 2014

Stayed a Sunday night in May with my son in a twin room. We needed a hotel near Charleroi airport as we had an early flight the next morning and this was only 41 euro on a comparison site. This hotel is quite old and the rooms are dated but are ensuite, have tea/coffee making and a TV which has... More 

Was this review helpful? Yes 1
Stoke-on-Trent, United Kingdom
Top Contributor
130 reviews 130 reviews
12 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 20, 2014

We chose this hotel as it was within walking distance of the town centre and was an excellent price per night. We had read the previous reviews, some not very complimentary but as all we wanted to do was sleep there we thought we'd risk it. Am so glad we did because we had a great time. We arrived around... More 

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England
Top Contributor
66 reviews 66 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed September 3, 2013

We stopped here for one night after getting stuck in traffic and having to change our plans. The hotel was not too difficult to find and we parked in the car park at the back. The chap on the desk was friendly and helpful, offering us the option of bringing our bikes into the hotel rather than leave them on... More 

Was this review helpful? Yes 1
Harpenden, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 27, 2013

We stayed at this hotel last weekend whilst visiting the Antique Fair in Temploux....As it is classes as a business hotel we thought it would be good value for money.. Although the staff are friendly and helpful..our room was disgusting. Upon walking in we smelled smoke...(although it is a non smoking room), window wouldn't open wide enough to get any... More 

Was this review helpful? Yes 2
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