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BEST WESTERN Hotel Royal Centre

3.0 of 5
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Royale Street 160 | Brussels, Brussels 1000, Belgium (Formerly President Centre Hotel)
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BEST WESTERN Hotel Royal Centre
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Ranked #93 of 195 Hotels in Brussels
A recent review
3 of 5 stars reviewed 2 days ago
Michał P Warsaw, Poland
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403 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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roma
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

we arrived in Bruxelles at 11 o'clock, all we needed is a quick stop at the hotel and then out to discover the city. But, check in in the hotel was allowed starting from 3 pm! What else to do? just leaving luggages to the concierge and wander like zombies until the time had come. Just crazy.

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Warsaw, Poland
Level Contributor
112 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Used to be my main hotel for business travels to our office nearby. It's old. Mostly clean inside, but the interior is clearly worn and the decor style has had its prime a long time ago. It is well located, though, and usually a lot cheaper than the other options around. Some of the rooms are still smoking rooms and... More 

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Ipswich, United Kingdom
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22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 5 nights with 3 rooms for family get together. Efficient staff and clean quiet premises. The lifts always worked and the foyer /bar had comfy leather sofas for when we were all waiting for each other. Hotel Carpark and roadside parking available, both rather expensive but it is a european city after all. We wandered about as pedestrians very... More 

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Ottawa, Canada
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Stay at this hotel for 3 nights while visiting Brussels. We arrived early and, as we expected, we were unable to check-in right away. Staff was really accommodating however and stored our suitcases in a secured area until our room was ready. The staff are very good and helpful. Our room was fairly large and recently renovated. It was clean... More 

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Jelgava, Latvia
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8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

stayed there just for one night and stay as it self was okay. Check in was available just at 15:00 what really surprised me as normally in Brussels check in in the same franchise hotels are at 14:00... so I had to spend some 3 h hanging around the Brussels. Breakfast was interesting as it appeared that withing the check... More 

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India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 20, 2015

Mid May'2015, me and my wife was in Brussels for a short holiday. We had a 3 months advance booking by our travel agency and sent a mail before arriving in Brussels for reconfirmation. Reply mail never came in. At the reception I mentioned the same and staff immediately accepted the fault. I requested for an upgradation of my room... More 

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Riga, Latvia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 13, 2015

Very comfortable hotel for leisure travelers and also for busineses, hotel located near the city's historic center, convenient traffic, 5 minutes walk from Metro and a 10-minute walk from the Central Station. In The hotel are comfortable rooms and friendly and helpful staff.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 8, 2015

They claim to have 4 stars? Horrible mattresses and pillow, very noisy from the street, even on upper store. Very unhelpful staff, they didn't want to order a cab for us to go to the Central Station and told us it would be faster to walk there (we had luggage with us). Breakfast was of very poor quality, lack of... More 

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Slejaer, Directeur général at BEST WESTERN Hotel Royal Centre, responded to this review

Dear Madam N, I thank you very much for taking the time to share about your experience in Best Western Hotel Royal Centre. We are a three stars and not a four stars hotel. Please accept my sincere apologies for the bad experience you had with the staff. I take note of your constructive comments and I would like to... More 

Travelers are raving about these Brussels hotels

Oslo, Norway
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 4, 2015

We stayed for 2 Nights. The rooms are small (the single room is VERY small), but clean. The interior could definitely be upgraded for a more modern and warmer look. The shower and bathroom was in good condition, the beds were OK to sleep in for 2 Nights. The reception-staff were friendly. But one huge minus: the breakfast. It was... More 

Was this review helpful? Yes 1
Slejaer, Directeur général at BEST WESTERN Hotel Royal Centre, responded to this review

Dear Madam Laura N; First of all I would like to apologize for the inconveniences you experienced during your stay in Best Western Hotel Royal Centre (a three stars and not a four stars hotel) and appreciate your constructive comments that allows us to improve our services even more. The corresponding Department Managers are informed.about your experience and they will... More 

Sofia, Bulgaria
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 28, 2015

Very well situated hotel, room features are average, but when outside temperature at the morning is 2 deg centigrade, cooling only air-conditioner does not help too much. Staff is friendly and helpful.

Was this review helpful? Yes 1
Slejaer, Directeur général at BEST WESTERN Hotel Royal Centre, responded to this review

Dear PeterS3592, We would like to thank you very much for sharing a comment about your stay at Best Western Hotel Royal Centre. The staff and I are delighted to learn that you enjoyed your stay with us. We do hope to have the pleasure to welcome you again. Sincerely Yours Stéphane Lejaer General Manager More 

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