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The Hotel - Brussels

4.0 of 5 38, Boulevard de Waterloo, Brussels 1000, Belgium
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The Hotel - Brussels
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1,656 reviews from our community

Traveler rating
    901
    533
    137
    57
    28
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108
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1656)
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    (390)
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    (440)
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    (579)
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There are newer reviews for The Hotel - Brussels
See the most recent reviews
Queretaro
1 review
5 of 5 stars Reviewed September 26, 2014

Incredible and delightful place, this will be the only hotel I will consider in brussels in the future, the girl in the reception talked fluid spanish and was very kind and service full, thank you for everything

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Carlos A That’s the kind of guest experience we strive for every day! :-) Thanks for sharing your feedback, and I will let my colleague know that her Spanish language skills are warmly welcomed by you. Please don’t hesitate to get in touch with me via yves.frateur@thehotel.be, so I can make your next stay even more wonderful! Warm regards... More

Los Angeles
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed September 26, 2014

The rooms here are precisely built to be exactly what a good hotel room should be, with nothing more and nothing less. Superb lighting, good seating, a comfortable bed, etc. all fit into a space that is not large, but so efficient it doesn't need to be. The internet was painfully slow however and needs to be fixed. The breakfast... More

Was this review helpful? Yes 1
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear FrankWeho Thank you for reviewing The Hotel, and rating our accommodation with 4 stars. I read that you are fond of the inspirational, elegant and innovative design of your room. The 421 newly renovated rooms received a revolutionary new room layout, fitted to the needs of today’s modern traveller. The space has been carefully optimized to provide the visitor... More

Luxembourg City, Luxembourg
1 review
4 of 5 stars Reviewed September 26, 2014

+Great hotel. Excellent sleep quality (bed and pillows). Minibar included in the room rate. -Some problems at check-in. Although I requested a higher floor room in the reservation, I was given 10th floor (and was explained by te receptionist that this is "OK given the room type in my reservation which ranges from 3rd to 16th floow, so 10 is... More

Review collected in partnership with this hotel

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HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Alex331133 G Thanks for reviewing your stay at The Hotel, and sharing your honest comments with me. I’m sorry to read that you were inconvenienced during check-in, and for this I would like to apologize. Your feedback is shared with the Reception Manager, who will take the necessary actions to avoid similar situations in the future. I hope we... More

Luxembourg
1 review
3 of 5 stars Reviewed September 25, 2014

The room was too noisy. It was hard to sleep. Champagne in the room was really expensive. Otherwise the hotel has been totally refurbished. Bathroom was cool. The other stuffs were common for that kind of hotel.

Review collected in partnership with this hotel

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HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Charles H Thank you for taking your time to review our completely refurbished accommodation. The rooms are recently completely refurbished and carefully optimized to provide the visitor with maximum utility, whether it’s to work, relax or simply enjoy a great view of Brussels. The revolutionary room layout integrates the bathroom in the open-plan space. This, naturally, contributes to the... More

Wigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2014

Great room on the 9th floor with city view , quite roomy with a comfortable bed , staff friendly and i would recommend, if your driving I suggest parking across the road on the underground as this was only €15 , if your planning eating out its best to pre book as the restaurants fill quick .

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Mike L Thank for reviewing your stay in a Superior room on the 9th floor of The Hotel. If I can be of any assistance in the future, please don’t hesitate to get in touch with me via yves.frateur@thehotel.be. Warm regards Yves Frateur Community Manager The Hotel. Brussels More

Lier
1 review
5 of 5 stars Reviewed September 25, 2014

we had a wonderful stay at the Hotel. The room was very well equipped and very comfortable. There was no noise, we had a great night sleep. Breakfast was served in the panorama lounge, which offers a wonderful view on the city of Brussels. one small negative point was that as of 11AM, certain items at the breakfast buffet were... More

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear An V Thanks for the fabulous review of your stay in The Hotel, and recommending our services to everyone. Fans of The Hotel are offered an exclusive discount (-15% on the Flexible Rate). If you wish to receive more information about this discount, or if I can assist you with anything, please don’t hesitate to get in touch via... More

Amsterdam
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2014

Nice hotel, location OK, rooms are nice, but a bit warm. Good gym and sufficiënt Spa. Will return there on a next trip. Did not try the restaurant or breakfast, so no review on that. Maybe next time :)

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Wouter76 Thanks for the wonderful review, and I’m already looking forward to your next stay at The Hotel. Please do keep me posted via yves.frateur@thehotel.be when you would like to return to Brussels, so I assist you personally with your next reservation. I wish you a sparkling day! Warm regards Yves Frateur Community Manager The Hotel. Brussels More

Paris
1 review
5 of 5 stars Reviewed September 24, 2014

excellent stay, very comfortable and relaxed atmosphere. The location was excellent to visit Bruxelles by walking. The room had a great view on the city and made the stay more likable. The panarama lounge on the 24th was also great.

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Damien F Thank you for rating your stay with a perfect 5-star score. I’m proud to read that The Hotel accommodated you in a comfortable & relaxed way, and I hope I may welcome you once again to The Hotel in the future. Warm regards Yves Frateur Community Manager The Hotel. Brussels More

South Perth
1 review
2 of 5 stars Reviewed September 23, 2014

Open the door and go wow!!. But stay more than one night and realise that the room is totally disfunctional. No space for storage of clothes (small hanging rail only), lie on the floor to operate the room safe, stand on the desk stool to operate the coffee machine and finding the bedside light switch at night in the flush... More

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Paul W Thank your for reviewing your stay in The Hotel. It seems that the inspirational, elegant and cosmopolitan interior design of The Hotel is not your cup of tea. A complete refurbishment turned The Hotel since September 2013 into a luxurious & contemporary landmark in Brussels. All the rooms & facilities are aligned with the needs of the... More

Cambridge, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 23, 2014

no water in bathroom on the morning when i had an important meeting, which was consequently completely messed up by this event. hotel response to my complaint and request for significant compensation..."it was not our fault". I will not be back. neither will anyone else that i know.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Ale_and_R186225 Thank you for taking your time to write a review on TripAdvisor about your recent stay in The Hotel. Your feedback is much appreciated, as it is this interaction with our customers that allows us to further improve the quality of our service. The Hotel attaches great importance to our guest’s feedback, and all your comments are carefully... More

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Additional Information about The Hotel - Brussels

Address: 38, Boulevard de Waterloo, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel - Brussels 4*
Number of rooms: 421
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