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The Hotel - Brussels

4.0 of 5 38, Boulevard de Waterloo, Brussels 1000, Belgium
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The Hotel - Brussels
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1,750 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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There are newer reviews for The Hotel - Brussels
See the most recent reviews
Asse
1 review
3 of 5 stars Reviewed 1 week ago

This hotel is very well situated, near by Brussels city centre. But it feels all over as essentially a business hotel. Rooms and beds are OK for this level of hotel. Breakfast however is beneath the quality of this ki,d of hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear 558leod Thank you for taking your time to write a review about your recent stay in The Hotel. Your feedback is much appreciated, as it is this interaction with our customers that allows us to continuously work on improving our service for our valued guests. The Hotel is completely refurbished, with an inspirational, elegant and innovative interior design. The... More 

Lubeck, Germany
1 review
5 of 5 stars Reviewed 1 week ago

Nice view and very good sleeping Quality, food was excellent although. Truly recomment to stay at The Hotel when in Brussels. It had been my third time at this hotel. W-lan works well, sauna is great, what more can I say about a perfect stay?

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Frank S Another perfect stay in The Hotel, and a magnificent review as a result. Thanks for sharing your elated feedback about our services, and we are already looking forward to welcoming you back to The Hotel in the future. :-) Warm regards Yves Frateur Community Manager The Hotel. Brussels More 

Glasgow, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

The hotel was fabulous. Beds so comfortable. Staff super helpful and friendly. Cocktails and hot chocolate delicious. Didn't have breakfast so can't comment. View from sauna and spa incredible - unfortunately we didn't know we had to turn on the sauna ourselves so thought it wasn't working! Left bags at hotel after check out which was a great help. Late... More 

Review collected in partnership with this hotel

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HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear DJG74 I’m very proud to read that you were amazed as soon as you entered The Hotel lobby, and that we provided you with a joyous feeling throughout your stay in Brussels. PS: Fans of The Hotel are offered an exclusive discount (-15% on the Flexible Rate). If you wish to receive more information about this discount, or if... More 

UK
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently had a last minute trip to Brussels meaning choice was limited. Initially attracted to The Hotel via several booking web sites but found that the headline price was not the same at the point of booking/paying. The rate was higher, other travelers may want to check this out as a general point not related to this hotel in particular.... More 

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear GPRBOSS Thank you for sharing your honest review. I’m disappointed to read that your stay in The Hotel didn’t live up to your expectations, and I would like to apologize for the inconveniences you experienced. I take note of your comments, and will advise the department managers accordingly. Your feedback allows us to further improve our services, and I... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an easy review to write. Great hotel, in a great location with fantastic staff. The rooms are spacious, luxurious and technologically equipped to the latest standard. I loved the modern design, especially in the lobby. I was lucky enough to have views over Brussels as well. Staff were extremely friendly and the atmosphere in the bar was great.... More 

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Philip R I’m proud to read that you enjoyed your stay in The Hotel, and that we delivered a perfect guest experience. I hope we may welcome you once again to The Hotel for another full 5 star experience. If I can be of any assistance in the future, please do get in touch with me via yves.frateur@thehotel.be. Warm... More 

Riyadh
1 review
5 of 5 stars Reviewed 2 weeks ago

i like all things related to this hotel location, reception, room, free mini bar, tv, fast check in and check out. i will book this hotel again and i recommend everyone to try. in this hotel you feel that you are in your home, it was great time

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear almahzari Thank you for writing a short & exquisite review about your The Hotel experience. My colleagues & I are really proud to hear that our customer service efforts are appreciated, and recommended by you! I’m looking forward to welcoming you back to your ‘home away from home’ in Brussels. :-) Warm regards Yves Frateur Community Manager The Hotel.... More 

New York City, New York
Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been traveling to Brussels for work for quite some time now, bumping into ok, bad, and "how do I get out of here" overpriced hotels... However, everything changed after my booking at The Hotel. Receptionist was kind, quickly checked me in, and gave me a list of everything I needed to know. The room was immaculate. There is nothing... More 

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear maxiav Wow. Thanks for the perfect 10/10 score! I will share your compliments with my colleagues, who will surely appreciate your kind words! I wish you an excellent day, and I hope to welcome you soon again for another stay in your preferred Brussels hotel. :-) Warm regards Yves Frateur Community Manager The Hotel. Brussels More 

Amsterdam-zuidoost
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Located near Louisa metro station The Hotel provides very good accommodation. The rooms at the higher floors have a magnificent view over Brussels. The quality of the room is very good. The price/quality ratio is good in general, although the price of the breakfast (€ 25) is too high looking at what is offered, compared to other hotels. The general... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Ben R Thanks for taking your time to write a review about your The Hotel experience. I’m proud to ready you enjoyed your stay in Brussels. Your feedback about the breakfast is well noted. I will discuss internally how we can further improve our breakfast, which consists of fresh, biological & local products. Hopefully we may welcome you once... More 

Middletown
1 review
5 of 5 stars Reviewed 2 weeks ago

Was visiting Brussels on business and found The Hotel to be excellent and centrally located. Staff is attentive and rooms are beautiful and comfortable - what views! Access to the Panorama Room is fantastic! I would recommend this hotel without any hesitation.

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear marshtraveler2014 Thank for the marvellous 5-star review & recommendation of The Hotel after staying in Brussels on business. Please don’t hesitate to get in touch via yves.frateur@thehotel.be when you are planning to stay again at The Hotel. It will be my pleasure to make your next stay even more sparkling. Warm regards Yves Frateur Community Manager The Hotel. Brussels More 

Manchester
1 review
4 of 5 stars Reviewed 2 weeks ago

Close to the airport and close enough to the subway. The hotel is very good and the rooms are well appointed, there is some noise from the outside traffic but overall we enjoyed our stay here. The Panorama lounge is a nice touch for those guests who upgrade their room and the service we received from Claude Nkomane was outstanding.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear kplam Thank you for your fantastic 4 star review of The Hotel, and for highlighting the friendly service provided by my colleagues. Don’t hesitate to get in touch via yves.frateur@thehotel.be, if I can be of any assistance in the future. Warm regards Yves Frateur Community Manager The Hotel. Brussels More 

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Additional Information about The Hotel - Brussels

Address: 38, Boulevard de Waterloo, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel - Brussels 4*
Number of rooms: 421
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Hotel Style:
#1 Spa Hotel in Brussels
#3 Luxury Hotel in Brussels

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