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The Hotel - Brussels

Travelers' Choice award winner
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38, Boulevard de Waterloo, Brussels 1000, Belgium
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The Hotel - Brussels
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2,729 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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  • Norwegian first
  • Portuguese first
  • Russian first
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English first
  • All months
    (2729)
  • Mar-May only
    (745)
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    (817)
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    (603)
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antwerp
1 review
3 of 5 stars Reviewed yesterday NEW

On arrival,(panorama deluxe Room) door lock broken. No help whatsoever from present cleaning staff on this floor, no cross check of lock, no call for any help ?? You are told you must return to lobby and totally left on your own. Received help from panorama staf. Change to other room, other floor, looks o.k. but !! Toilet flush (on... More 

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New York
1 review
4 of 5 stars Reviewed yesterday NEW

Gorgeous room; amazing view; helpful & responsive staff. Food choices for room service were very limited for anyone who is a vegan or vegetarian. The person who took my order eventually agreed to alter a dish to my dietary restrictions.

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Second visit. Nice rooms, great views, very good breakfasts. Hotel has a great location with easy access to important spots in Brussels. Shopping, restaurants tram and metro access, and short walk to Place Sablon and Grand Place. Will return.

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Sydney, Australia
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stay in a lot of hotels in many cities for business, and this is one of the better ones. There's a modern groovy vibe in reception. I really like the wide range of included services: genuinely fast free internet and complimentary drinks & snacks in the room. Service calls were responded to very promptly. And the concierge made an... More 

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London, United Kingdom
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My hubby treated me to this hotel for our 3rd Wedding Anniversary and we totally loved it. Easy to locate from Euro Star and on entry to reception a lovely smell. We arrived early on the Friday and where allowed into our room straight away which totally made Friday a success. Stylish and modern room, free mini bar, free safe... More 

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HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear PrincessPink653 Congratulations on your 3rd wedding anniversary, and thank you for your inspiring review & recommendation. PS: Fans of The Hotel are offered an exclusive discount (-15% on the Flexible Rate). If you wish to receive more information about this discount, or if I can assist you with anything, please don’t hesitate to get in touch via yves.frateur@thehotel.be. Warm... More 

Felixstowe, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Absolutely amazing!!! We stayed in a corner room on 21st floor and it was just incredible!!! Room service menu really good as well !!! I will definitely stay there again !!! Champagne cocktails at the bar were amazing and the staff are so polite and friendly!!! 👍🏼👍🏼👍🏼👍🏼

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HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear 290894 Wow. Thank you for this lovely review. :-) Please don’t hesitate to get in touch with me via yves.frateur@thehotel.be, when you would like to stay again in The Hotel. I would ❤ to assist you with your next reservation. Warm regards Yves Frateur Community Manager The Hotel. Brussels More 

Brussels
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel and staff were great, always polite & helpful. My Deluxe Panorama Corner room was spacious & cosy. With modern feel, and a nice view over the city. Moreover all fitted for Business travelers. Organising a workshop in their meeting rooms is really seamless.

Review collected in partnership with this hotel

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HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear 1420isabelleH Thanks for sharing your kind compliments about your successful workshop at The Hotel. I’ve shared your warm comments with my colleagues of the Meeting & Events team, who will surely love your praises. I wish you a spectacular day! Warm regards Yves Frateur Community Manager The Hotel. Brussels More 

Lugano, Switzerland
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We choose this hotel but we had some doubts about the location because it wasn't centrally located. Once there we realized that the location is fine, it's not right in the city center but you can easily walk there. The room was beautiful: the right size, modern feel, clean and with a nice view over the city.

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HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear SitoCH Your 4 star rating of The Hotel is most welcome. Thank you for highlighting the central location – within walking distance of the touristic hotspots. If I can be of any assistance in the future, please don’t hesitate to get in touch with me via yves.frateur@thehotel.be. Warm regards Yves Frateur Community Manager The Hotel. Brussels More 

Hilversum
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel and staff were great. The Panorama lounge is good value and the complimentary drinks are pf the the highest brands. The panorama lounge is not the same style as the rest of the hotel so not as cosy or chique. The rooms were not as spacious or plush as I would have thought for the top quality rooms... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Nicola H Thanks for reviewing your stay in a Deluxe Panorama room with 5 stars! PS: Fans of The Hotel are offered an exclusive discount (-15% on the Flexible Rate). If you wish to receive more information about this discount, or if I can assist you with anything, please don’t hesitate to get in touch via yves.frateur@thehotel.be. Warm regards... More 

Leuven
1 review
5 of 5 stars Reviewed 1 week ago

we stayed at the hotel for a detox weekend. The room was on the 19th Floor overlooking the palace of Justice and the Louisa area. The twin beds were comfortable and there was a lovely sofa. The juices from jusjus were delicious.

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review

Dear Jonathan D Thank you for reviewing the Detox Package by The Hotel & Jus Jus. I’m proud to see that you enjoyed the pressed, pampered & purified program during your weekend stay in Brussels. If you are planning to return to Brussels, please don’t hesitate to get in touch with me via yves.frateur@thehotel.be. I would love to assist you... More 

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