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Novotel Brussels Centre

#22 of 194 Hotels in Brussels
Certificate of Excellence
GreenLeadersBronze level
Rue de la Vierge Noire 32 | Brussels, Brussels 1000, Belgium
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Novotel Brussels Centre
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Novotel Brussels Centre
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1,908 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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There are newer reviews for Novotel Brussels Centre
See the most recent reviews
London, UK
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very practical good hotel. Centrally located decent rates usually and OK service. The gym has gotten better but the "pool" is silly. The breakfast at 20 euro pisses me off but std pricing and it is decent food. I recommend it

Was this review helpful? Yes 1
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear loyal guest, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Kind Regards, Annabelle Secretary Guest Relations More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is located around the Black Tower, which is one of the oldest historic landmarks mentioned in the Brussels Museum. We got a corner room facing the tower (room 206) It was a modern room, and according to the map in our room, it was significantly larger than the other rooms on the floor, so I would suggest to... More 

Was this review helpful? Yes 1
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, I’m delighted that you enjoyed your stay in our hotel and that you liked our location. We have noted your comments about the air-conditioning system. When we were informed during your stay that the airconditioning wasn't working well, we could have taken the appropriate measures as the convenience of our guestst is our priority. We appreciate your feedback... More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago

We were really excited in our first stay in Brussels. Our room was really large and nice. However I was shocked when I requested room temprature water and they brought it with ice - definetly freezing-. When I insisted to have room temprature water, the service guy suggested to put it on the sink to make it warm. That is... More 

Was this review helpful? Yes
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear Guest, I would like to thank you for staying at our hotel and for taking the time to share your impression with other travelers. I am sorry you did not receive the requested service. Please be sure that in the meantime our F&B manager took the necessary steps to avoid this in the future. We hope that this has... More 

Strasbourg, Alsace, France
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located down town, in a close distance of the Grand Place, a number of Brussels sights, shops and many bus lines and metro. The rooms are big enough, clean and comfortable. The breakfast is nice, with plenty of choices.

Was this review helpful? Yes
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, Thank you for your elaborate and positive feedback. It is a pleasure to read that you liked our location, room and breakfast. .Hope to welcome you back very soon ! Kind regards, Annabelle Secretary Guest Relations More 

Bengaluru (Bangalore), India
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Rooms are quite good and well maintained with complementary WIFI, and the nice fitness center also they have very nice corner for Kids Hotel is close to grand place,the city center and the metro/bus station.

Was this review helpful? Yes 1
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear Guest, Many thanks for posting a review and for the positive feedback! It is great to read how much you have appreciated the location, facilities and service at the hotel. We certainly hope to welcome you again at Novotel Brussels Centre - Tour Noire. Yours truly, Annabelle Secretary Guest Relations More 

Santa Fe ,TX
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Liked the quite , central location . I enjoyed my 7 night stay here. Room was large and well equipped . Bathroom was large as well. Walking distance to supermarket and tour office , as well as to Grand Place. I think the breakfast was expensive considering all the cafes within close walking distance.

Was this review helpful? Yes 2
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear Guest, Thank you for staying at our hotel and for taking the time to write a review on Tripadvisor and for sharing details about our hotel to other guests. I am glad you enjoyed your stay with us and I hope to be able to welcome you again very soon. Best regards, Annabelle Secretary Guest Relations More 

Chiang Mai, Thailand
Top Contributor
221 reviews 221 reviews
26 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed April 20, 2015

A great location, behind the hotel is the old fish market with many seafood restuarant, the central station is only a 15 minute walk, the Grand Place is a 10 minute walk, there are many places to eat nearby, great shops and local attractions

Was this review helpful? Yes 2
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, Thank you for staying at our hotel and for taking the time to write a review on Trip advisor and for sharing details about our central location in Brussels to other guests. Kindest Regards, Annabelle Secretary Guest Relations More 

Oslo
Top Contributor
106 reviews 106 reviews
88 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed April 16, 2015

Our room was surprisingly spacious for a Novotel. Bed was comfortable and location suited us perfectly. Walking distance to shopping, sights and entertainment, walking distance (for normally fit person) to Central Station for airport train. We will absolutely consider this hotel next time we plan our visit in Brussels.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, Let me start by thanking you for choosing Novotel Centre Tour Noire for your visit to Brussels. We are happy to read that you have enjoyed your stay in our hotel. Looking forward to host you again, we remain, Yours truly, Annabelle Secretary Guest Relations More 

Glasgow, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015

This hotel is ideal for a mini-break. It is centrally located and the rooms are clean, comfortable and well equipped with a good selection of TV channels. The reception staff were very pleasant and welcoming and seemed genuinely happy to help. We were travelling with our 2 sons aged 14 and 20 and had booked 2 double rooms. However, when... More 

Was this review helpful? Yes 2
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, Many thanks for posting a review and for the positive feedback ! It is great to read how much you have appreciated the location, facilities and service at the hotel. We certainly hope to welcome you again at Novotel Brussels Centre - Tour Noire. Annabelle Secretary Guest Relations More 

Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 14, 2015

The staff was very attentive. The room extremely quiet, which was a major bonus I felt very safe at the hotel, due to the key coded elevator and physical internal metal door opening trap. Coffee/tea making facilities made me fell at home. Very limited option choice in the restaurant menu was a negative aspect - I would have dined more... More 

Was this review helpful? Yes 3
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, We do appreciate very much your comments regarding your stay in our hotel. It is always a pleasure to receive feedback. I will share your comments with my entire team. I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you... More 

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