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Novotel Brussels Centre

#21 of 197 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Hotel website
Rue de la Vierge Noire 32 | Brussels, Brussels 1000, Belgium
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1 room 1 adult
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Novotel Brussels Centre
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2,252 Reviews from our TripAdvisor Community

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Kusadasi, Turkey
1 review
4 of 5 stars Reviewed today NEW

there should be slippers in the room. Pillows are good, comfortable. I wish more Turkish channels on TV in the room. It's near by to two train stations. There are only waters in the minibar. Should be more items...

Review collected in partnership with Accorhotels.com

Helpful?
Thank seckin_ozerler
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel puts up a great effort on customer service (their staff are great) and modernity. But they cut corners in a lot of places that actually impact on comfort. It feels like they're trying to squeeze as much out of you, with constant "up-selling" of products and services. It detracts from the experience. The place feels emotionally cold, like... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Jash_London
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear Guest, I would like to thank you for staying at our hotel and for taking the time to share your impression with other travelers. I am sorry that you did not like the proposal to an up-sell. . We hope that this has not bothered you too much and that you will still consider our hotel for your next... More 

Yerevan
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I was made to feel really special from the moment I arrived in the hotel. Check in was seamless and I was upgraded to an executive room. The room was excellent, everything was new, clean, and comfortable. The breakfast selection was superb, with freshly squeezed oranges the icing on the cake. There was only one disappointment, in the executive room... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank John B
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, It is with great pleasure to read your very kind review. I am so pleased to learn how you loved the free up-grade to an executive room and I would like to express my sincere appreciation of your positive feedback. We all look forward to welcoming you back soon. Sincerely, Annabelle Secretary Guest Relations More 

Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

nothing exceptional but a good hotel in a very central location. rooms are wide enough to make a comfortable stay, good finitures and clean rooms it well represents the standard you may expect from a Novotel

Helpful?
Thank Salvo B
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, I would like to start by thanking you for taking the time to write a review of Novotel Brussels Centre - Tour Noire since you highlighted so well our prime location. We also much appreciated your feedback on the rooms. My team and I look forward to welcome you again in our hotel. Annabelle Secretary Guest Relations More 

Gosport, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We went on the December 18th for Christmas markets, it was beautiful, the lights in the city were fantastic, It didn't seem like Christmas was here until we came to Brussels. Lovely restaurants, Irish bar, a market at the train station, beautiful little stalls all the way round, just brilliant. Lovely clean hotel. Fab breakfast, very clean room cleaned every... More 

Helpful?
2 Thank Jools0506
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear Guest, Thank you for taking the time to write a positive review on Tripadvisor.com I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at... More 

Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Booked into the hotel at 9am. We were very surprised when we were able to book in so early in the morning! Stayed here for 4 nights in room 104. The room was very spacious with a double bed and a bathroom with the toilet in a separated room. Power points were located at both sides of the bed and... More 

Helpful?
2 Thank Katrina T
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear Guest, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. It’s always a pleasure to read that our guests had a wonderful stay in our hotel. I look forward to welcoming you again very soon. Best regards, Annabelle Secretary Guest Relations More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago via mobile

Visited for 3 nights for my husbands birthday. Hotel in a perfect location only a short walk to Grand Place and so close to Saint Catherine which had some really nice restaurants and bars. Metro stop close by too for exploring further. Room was very spacious, modern and very clean. We were on the second floor and didn't hear any... More 

Helpful?
1 Thank A TripAdvisor Member
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, Many thanks for posting a review and for the positive feedback! It is great to read how much you have appreciated the location and service at the hotel. We certainly hope to welcome you again at Novotel Brussels Centre - Tour Noire. Annabelle Secretary Guest Relations More 

Netherlands
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Despite booking weeks in advance and requesting rooms next to each other and with twin beds in one room, this was "impossible". This message was delivered with a shrug and uncaring nonchalance. Rude and unhelpful. Accor couldn't be bothered to follow up properly on my complaint either. So much for their "excellent customer" service. However, there's no doubt this is... More 

Helpful?
Thank Tweateritic
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear Guest, On behalf of the staff, I would like to sincerely apologize for the inconvenience you encountered during your stay with us. These are not customary facts in our hotel and they do not reflect in any way the quality of service we are used to providing. At the same time we would like to inform you that we... More 

Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is in a great location, close enough to Grand Place to visit, but closer to Saint Catherine and the wonderful bars and restaurants. Close to the business district as well. The hotel has a gym, small swimming pool and steam room to its benefit. Good range of food for breakfast.

Helpful?
1 Thank Sandra N
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, It is a pleasure for the whole team to enchant all of our guests and I am truly happy to hear that you have had a great experience with us. Hope to welcome you back very soon ! Kind regards, Annabelle Secretary Guest Relations More 

Ad Dowhah, Ad Dawhah, Qatar
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Amazing hotel with excellent, helpful & pleasant staff! Spacious rooms, great buffet breakfast & conveniently located close to metro station. Several eatery joints around the hotel & the location around is a big plus especially if you just have a few hours to spend!

Helpful?
1 Thank Prashant R
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, I am very happy to read your review, and am glad that we could contribute to making your trip to the Brussels a great experience. Personalized service is of great importance to Accor, and we invest heavily into training to ensure every guest feels special. I look forward to your next visit. Annabelle Secretary Guest Relations More 

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