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Le Chatelain Hotel

Travelers' Choice award winner
Rue du Chatelain 17 | Brussels, Brussels 1000, Belgium
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Le Chatelain Hotel
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Ranked #50 of 195 Hotels in Brussels
A recent review
4 of 5 stars reviewed 2 weeks ago
kangelini Hong Kong, China
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235 reviews from our community

Traveler rating
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    32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Heiloo, The Netherlands
Top Contributor
69 reviews 69 reviews
40 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Had stayed there last year and rated the service as poor, facilities good. I came back this year for the same 2-day business conference and the place has deteriorated since to the point I would recommend avoiding this hotel. Complaints about charging guest inordinate amounts of money for an extremely slow and buggy wifi network was the first thing I... More 

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LeChatelainH, Public Relations Manager at Le Chatelain Hotel, responded to this review

Dear Mr Newmikey, We thank you once again for having stayed with us during your last visit in Brussels. Let us first start with our sincere regrets in regards to what happened to your car, which you parked in front of our hotel, and which was lightly hit by a taxi driver, while your were making your check-in, unfortunate event,... More 

Hong Kong, China
Top Contributor
225 reviews 225 reviews
68 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was in this hotel for 2 nights, and enjoyed my stay here. Very convenient for the Avenue Louise and that tram line (stop right next to the hotel). Plenty of activity and restaurants in this area. Being a boutique hotel, rooms are nice and comfortable. Breakfast is quite nice, offering full continental buffet. Front desk staff are super friendly... More 

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London, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The service in this hotel is exceptional. The staff are very friendly and accommodating and nothing felt like a problem! I was on a business trip, after a long journey, I had arrived earlier than expected, being extremely tired, all I wanted to do was check in to my room, and order room service. None of which was a problem.... More 

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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2015

Let's say that i am not easy to satisfy, I travel all year long for one day or longer, I have been in many hotels, from 3 stars hotel to Palace. So when i go to a 5stars hotel, i request to be well welcomed and well treated. I also expect that checking in and out is a fast procedure.... More 

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Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

The hotel is very stylish and service is amazingly friendly and efficient. From the minute you enter to the Hotel, you are in good hand, and so nicely welcomed. You just ask for something and they bring it to you. I really appreciated their efficiency and their great advices on where to go, what to see, and even where to... More 

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Washington DC, District of Columbia
Top Contributor
100 reviews 100 reviews
20 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 14, 2015

This is a small, classic style hotel, quiet and relaxing. As you enter in the evening, you are welcomed by the charming view of a flames in the bar.s fire place, very European, just lovely. My room was large, nicely designed, and the bed was very comfortable. Breakfast is good and the service was excellent, however beyond the wide selection... More 

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 7, 2015

Please avoid this hotel as personnel is so rude you even cannot image. I was entering the hotel while taking a parking in front of the hotel. The parking watcher Mr Khan immediately blocked my car and when coming back he even thought it was necessary to call me "imbecile". Very class hotel!

Was this review helpful? Yes 1
LeChatelainH, Guest Relations Manager at Le Chatelain Hotel, responded to this review

Dear Mr Paul, After checking with our team, you apparently did not stay with us but decided to park your car in front of the hotel, parking spaces which are reserved for taxis, deliveries and for our clients. We recommend that next time instead of simply parking your car and leaving the hotel, you ask our front desk staff, who... More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 2, 2015 via mobile

This is a very good hotel for business or pleasure trips to Brussels. It's centrally located, the rooms are spacious and the staff are helpful. There is a good buffet breakfast included in the price and free wifi.

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Arusha, Tanzania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

What fabulous and friendly staff! We had an absolutely amazing time, great stay, and the hotel is comfortable. What's great about it is that it's really well situated in a such a secured area. Lots of small restaurants around, and Excellent service.

Was this review helpful? Yes 1
LeChatelainH, General Manager at Le Chatelain Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay at Le Châtelain Boutique Hotel. We are thrilled to learn that you thoroughly enjoyed your stay with us. We pride ourselves on delivering world-class service and are pleased that you found our staff to be our strongest suit. We hope that you will stay with us again should... More 

istanbul
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2014

Very good hotel, good people, good location, can come back. Reasonably priced, very convenient public transport, High quality Mens wear shops, walking distance to the center, good bar, very good breakfast, people making you smile and happy. Beleive this Hotel is the place for me to stay when / if i am back at Brussel.

Was this review helpful? Yes
LeChatelainH, General Manager at Le Chatelain Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We are thrilled to hear that you enjoyed your stay with us. We pride ourselves on delivering world-class service to our guests and are pleased to hear that you found your experience to be more than suitable. We look forward to welcoming you back again should... More 

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