Having stayed at this hotel a number of years ago, I found it had been upgraded to a very good standard.
The Ustel is directly opposite Lemmonier Premetro Station and a short walk from Midi Train Station. As with most Brussels buildings, finding your room can be difficult amidst the maze of staircases, but when we did the room was...
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Dear,
thank you for staying with us again. It's always a pleasure having you as our guest.
We're happy to read that you find the hotel to be upgraded to a very good standard.
Already looking forward to welcoming you soon again.
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After read previous reviews I was quite worried, unsafe area, bad hotel............
I do not agre e with previous reviews
The area is absolutely safe, 15/20 minute s walking to the city centre Grand Place.
Hotel has been recently refurbished, room not big but good for spend few days, my room was very close to the lift and for this...
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Dear Damiano,
YAY!!!! We're always happy about reading a REALISTIC and HONEST review so thanks for that!
Good Position, Good Price...that pretty much sums it up all ... and that's what we at the Floris Hotel Collection are aiming for; good value for money!
PS: don't forget to post some Holiday Pictures on our Facebook Fanpage and have a look...
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I read recent reviews after booking and had concerns. In reality we had a very warm welcome at reception and given good local information. Our room was modern clean and had a good size wall mounted tv. Bathroom was probably close to requiring updating but large and more than adequate. We stayed 2 nights and our room was away from...
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HOORAY!!!! We get excited by reading honest reviews and are happy you had a good weekend at our hotel. Don't hesitate to contact us directly when planning your next visit. We look forward to hosting you again!
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We have just returned from a 4 day trip to Brussels staying in this hotel . After reading so many different reviews regarding the hotel we did consider changing our hotel , however we decided not to .
On our arrival the concierge was extremely helpful , gave us a map of the city pointing out various places of interest...
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Dear,
thank you for taking the time to write an extensive review about your stay at our hotel. Your review absolutely hits the nail on the head from beginning to end and your last phrase absolutely thrilles us: 'Don't believe everything you read' !
Our hotel is a good centrally located 3* hotel that offers good value for money,- no...
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In my entire life I have never experienced any thing more terrible and diappointing than Ustel Hotel, Brussels. It was a nightmare and all those reading this review shall cancel the bookings if already made. The pictures on the websites are much closer to reality but doesnot tell the whole truth. Stincky rooms, bad bath, windows without bolts etc is...
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Dear,
I am profoundly sorry you had to experience such an unfortunate event and I can understand that this kind of issue may have ruined your holiday. I also regret that you have jumped to conclusions and have your doubts about our employees who have been working with us for years holding our complete trust. Unfortunately the CCTV camera was...
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not bad, economic way to travel. kindly concierge, new room, bad baths.
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which is very concerning. Perfect for the thrill : you will fly some disappointments to desillusions there. The pictures on the website are all but close to reality, and the effort made in decorating the lobby litteraly stops there. For the rooms : the air con was not working, and the rooms were overheated. The remote control was not working....
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Dear Celine,
Thank you very much for your review and very valuable feedback however needless to say this leaves us with a very bad feeling.
It is my understanding that you have gone through a few unfortunate situations during your stay, and I would like to apologize for any inconvenience caused. I am sorry to hear about the technical issues...
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I had a safe stay at the Ustel. It was exceptional value and convenient for Gare du Midi. I was warned about the local area but it didn't seem particularly threatening to me.
Rooms were decent enough, modern and had a flat-screen TV. Beds were comfortable and shower excellent. Breakfast was tasty and set you up for the day.
It...
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First of all thnaks for taking the time to write a (realistic) review. We always appreciate customer feedback so that we can improve our service and product.
As you have pointed out the Floris Ustel provides exceptional value for money and is situated in one of the better priced areas of the city. Those of us that live and work...
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Recommend you don't stay here. It is difficult to find, awkwardly laid out and is not soundproofed. Our 6th floor room was hot and humid, but alas the office type fan provided did not work. The bedroom window was beyond its sell by date and would not completely shut. Therefor the noise from the adjacent six lane highway was constant.The...
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Many thanks for taking the time to post a review. We always appreciate any customer feedback that helps us improve service and quality.
I am sorry it was difficult for you to find the hotel. Maybe a simple use of Google maps would help? We are opposite Lemonnier metro station.
Around half our rooms are air-conditioned and the room you...
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5 min walk from Bruxelles Midi station, Room was in part 3 if hotel and faced back hence it was very quiet. Bed large and comfy mattress, bathroom large and clean, shower/bath, room and furniture "well worn", scratched. Nothing special but good for 1 or 2 nights aof no frills accommodation and good value for money (buffet breakfast included in...
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