My family I and stayed at this hotel for couple of days last week. Not a bad facility or location, but the service is non-existent and unfriendly. Asked the front dest about ice, the response was a more or less shrug of the shoulders. I was told they didn't have any, and no further explanation of where to get any.... More

This hotel is in a very good position, close to the Grand Place & Bourse, and good value for money. Our room was a reasonable size, comfortable, clean with modern furnishings and double glazing. Coffee making facilities and a mini-bar were included, plus the free wi fi in the room was useful. Although the bathroom was clean and fully tiled,... More

We booked this hotel as part of a Eurostar deal to visit the christmas markets. When we first arrived we were given room 304 which had a window that opened up into the lobby area. This meant that there was no fresh air and was very hot due to the fact the air conditioning doesn't work. Luckily we complained and... More

I stayed at the Eurostars Grand Place hotel for the weekend in April following a business trip in Brussels and have to admit that I was massively unimpressed. Pros: * The hotel was nice and clean, the main foyer looks impressive and the marble flooring is a nice touch * The hotel room was clean and the bathroom was spacious... More

Trust me. I was mislead by the comments. I came here late at night, only wanting to sleep for a couple of hours. There is no double glazing and there is a warehouse in front. From 5am there was cars going in. The toilet and sink are in two different rooms. The road makes so much noise as the cars... More

The Eurostars Grand Place hotel is a few minutes' walk from the Bourse and De Brouckère metro stops. On check-in I was given the password to access the hotel wi-fi free of charge. The reception staff was efficient and very helpful with administrative matters. My room was quiet, clean and spacious and it had coffee-making facilities. The only flaw I... More

I was allocated an external room which was very cold. The radiators were not working. Reception staff were unhelpful. There is peeling wallpaper throughout. Do not stay here.

Stayed there for 1 night in March 2012, the location is convenient -walking distance to Grand Place anc several metro stations. Arrived just after 11pm and was informed they had no bar or room service, neither they had vending machines for drinks or to grab a bite. The room was not too clean... Found some hair on the bed! The... More

Very nice hotel, as shown in the official pictures. Clean and tidy. The male members of the reception staff were very nice and polite, always happy to assist. The female ones though were not polite, completely unwilling, even refused to book us a taxi to the airport! Luckily the guys were there, so we did not have to talk to... More