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Steigenberger Grandhotel, Brussels

Travelers' Choice award winner
Avenue Louise 71 | Ixelles, Brussels 1050, Belgium
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Avenue Louise
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Steigenberger Grandhotel, Brussels
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Steigenberger Grandhotel, Brussels
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448 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York, NY
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was excited to be staying at the Steigenberger Grandhotel in Brussels. Located on Avenue Louise, you're in the midst of Brussels' most fashionable shopping district. Usually the staff at such a hotel are smiling, attentive and very gracious yet my first impression was that I may have been a bother when checking in and asking a few questions about... More 

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Grandhotel B, Responsable relations clients at Steigenberger Grandhotel, Brussels, responded to this review

Dear stefanonyc, First of all I would like to thank you for your constructive review here on TripAdvisor. Your feedback and impressions are very important to us. We are pleased with your praising words about the rooms, bathrooms and the fitness centre in the hotel. Unfortunately we remarked that you had an unpleasant conversation with one of our staff members.... More 

Frankfurt, Germany
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel offers everything for a very successful city trip. It is located on a commercial avenue with lots of fancy shops for all budgets. Restaurants are within 10 minutes walking distance and the old city together with most of Brussels attractions is just 30 minutes away. Apart from all the infrastructure and location advantages, the hotel impresses with its... More 

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Grandhotel B, Responsable relations clients at Steigenberger Grandhotel, Brussels, responded to this review

Dear ggkekas, Thank you for your lovely words on TripAdvisor about your recent visit to Steigenberger Grandhotel, Brussels. We are happy to read you enjoyed your stay with us in Brussels and you especially mentioned our guestrooms and breakfast. Please do not hesitate to visit regulary the Steigenberger website in order to obtain the best possible rates. We hope meeting... More 

New York City, New York
Top Contributor
88 reviews 88 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We loved the Steigenberger Brussels! Brussels is lovely, and filled with art, museums, and attractions. The Steigenberger was an oasis of calm to return home to. It's super quiet, and feels like an old-school Grand Hotel filled with hushed luxury. The beds are very comfortable, the rooms are huge, and even the smell of the hotel is amazing. The hotel... More 

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Grandhotel B, Guest Relations Manager at Steigenberger Grandhotel, Brussels, responded to this review

Dear ClintPage, We would like to thank you for your kind review regarding your stay at the Steigenberger Grandhotel Brussels. We are delighted to see that you have enjoyed your stay and hope we will be able to welcome you back in the very near future. Kind regards, Valérie Wieman Guest Relations More 

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here with my girlfriend who was working in Brussels. The room was nice and most things were as you'd expect in an upmarket hotel, but they really have to do something about the kitchens and room service. The breakfast was fine but everything else was Michelin star prices for sub-Ibis food and service. I paid 30 euros for... More 

Was this review helpful? Yes 1
Grandhotel B, Responsable relations clients at Steigenberger Grandhotel, Brussels, responded to this review

Dear Sean B, Thank you very much for your constructive review about your recent visit to Steigenberger Grandhotel, Brussels. We are pleased to see you enjoyed the comfort of our recently renovated guestrooms. Nevertheless, we truly apologize for the experience you had with our in-room dining department. The information about this unfortunate event has been transferred to our Director of... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The best of the best you have to stay to experience this amazing hotel staff very attentive at all times rooms spotless and opulent breakfast fantastic choice top quality ingredients service 1st class in every department well done all keep up your excellent standards

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Grandhotel B, Responsable relations clients at Steigenberger Grandhotel, Brussels, responded to this review

Dear Paulnicklewisjenna, Thank you for your review about your recent stay at Steigenberger Grandhotel, Brussels. We are so pleased you enjoyed your time with us and hope meeting you again very soon! My best regards, Karel Lemmens Guest relations More 

Jersey, Channel Islands
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here got one night. The hotel is located within walking distance of the old town; 15 to 20 minutes to the main square. Staff were very friendly, however I found the hotel and my room, especially, too hot. Underfloor heating I had to turn off as soon as I arrived, but the halls and the hotel remained overly... More 

Was this review helpful? Yes 1
Grandhotel B, Responsable relations clients at Steigenberger Grandhotel, Brussels, responded to this review

Dear Packerbully, Thank you for your feedback regarding your recent visit to Steigenberger Grandhotel, Brussels. We are happy to read your kind words about our breakfast and in particular the friendliness of our staff. We are sorry to read that you did not enjoy your stay to the fullest. You can always contact me by email to provide me with... More 

Niagara Falls, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

The property itself is very 'grand' and centrally located - not in the old town, but within an easy and interesting walk. Other than one bar server, the staff was extremely friendly and accommodating - even on the long Easter weekend. There are may lovely hotels to stay in, but I will come back because of the great guest service.

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Grandhotel B, Responsable relations clients at Steigenberger Grandhotel, Brussels, responded to this review

Dear dddd65, Thank you for your very kind words about your recent visit at Steigenberger Grandhotel, Brussels. We are happy to see you were pleased with the level of service provided by the entire team. We hope that we will meet you again very soon for another Steigenberger experience. Kindest regards, Karel Lemmens Guest relations More 

Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Steigenberger Grandhotel for a meeting. The hotel used to be Conrad Hotel. Although it is not located in the old city, it is in a chic quarter near many businesses and shopping places. You could feel the grandeur of the building unlike some other 5-Star hotels I saw in Brussels. The check-in was swift with friendly staff.... More 

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Grandhotel B, Responsable relations clients at Steigenberger Grandhotel, Brussels, responded to this review

Dear Little_Bird2003, Thank you for your lovely review about your recent visit to Brussels. We are happy to read that you enjoyed your stay from the arrival experience to the warm and sincere service delivered by our team. We hope that we may have the opportunity to meet you again very soon at Steigenberger Grandhotel, Brussels. Sincerely yours, Karel Lemmens... More 

Singapore, Singapore
Contributor
18 reviews 18 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came back after 8 months and must admit like the new rooms. Staff still as friendly and room service was a nice treat . Went to the bar on Saturday at it was packed, could not get a table. Will be back this summer and hope to be able to sit at the bar this time.

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Grandhotel B, Responsable relations clients at Steigenberger Grandhotel, Brussels, responded to this review

Dear CroutonSingapore, Thank you very much for taking the time to review Steigenberger Grandhotel, Brussels here on TripAdvisor. We are delighted to read you enjoyed the comfort of our renovated guestrooms. We hope that we can meet you during summer at our Loui bar that will be renovated before the end of April. Warmest regards, Karel Lemmens Guest relations More 

Gland, Switzerland
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Very nice hotel but I waited for long moments during the Check out to notice finally that my credit card was twice produced. I try to get back the amount illegally paid but they do not find either my reservation, or my invoice! Wrong phone number on the business card given by the front desk!

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Grandhotel B, Guest Relations Manager at Steigenberger Grandhotel, Brussels, responded to this review

Dear Benoit B, Thank you very much for sharing your experience on Tripadvisor regarding your recent stay at the Steigenberger Grandhotel. We are delighted to see that you admired our hotel, however we regret the hassle with the double payment due to a technical failure of our system during your check out. We refer to the email and phone contact... More 

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