Pros: The room was clean and spacious. It is easy to get to the metro and even to walk (30 min) to most tourist sites. Cons: The staff is unfriendly, unhelpful, and really quite rude. We attempted to check in 20 min early and were not allowed. The area around the hotel is deserted on weekends. Hard to even find... more

We booked this hotel through an offer in an English national newspaper which included travel on Eurostar. Paid £297 for 3 nights accomodation plus the train travel for two adults. Therefore I thought the hotel was great value for money. Considering the slating it has received on here I guess we must have been lucky. Room nice size, clean comfy... more

We too were attracted by the low rate and the expectation of a Holiday Inn set of standards. Since we mastered the Metro in a short period of time, we got around fine, but if you are on business and time is money, stay somewhere else. If you are visiting the city and museums and have time to spare, this... more

The rooms and facilities are OK. What this hotel desperately lacks is a management team to make it happen. Sloppy reception. Staff totally absent from the dining room at breakfast. Cold chafing dishes. No tourism desk as advertised. Dissapointing for the Brand on our 25th anniversary weekend more

Unfriendly staff, grubby facilities, Internet access is very slow, etc. more

Stayed here for one night on a business trip because a colleague recommended it ... must remember not to follow that colleague's recommendations again. Location was good, true. But it was expensive, evening allowing for Brussels, and everything was extra - breakfast, internet, parking. Also, I've never stayed in a 4* hotel which had an empty drinks cabinet. Not that... more

Booked The Holiday Inn, city centre Brussells for 3 nights .We reached the hotel around 4pm and asked for room service around 7pm but was informed that the restaurant is closed as the chef did not turn uo. We have a disabled son and the reason we booked this hotel was 24 hours room service and a restaurant on sit... more

Stayed June 2009 with 2 teens, Not a great stay, reception/check-In poor, they checked us into a room which was already occupied!. Room very poor shape, in dire need of full refurb, bedspread had a blood stain on it, carpets grubby, air con very poor and nosey. Rooms over look very busy/noisey main road and is very noisey especially late... more

With parking at a premium in Brussels, one would expect to have some sort of a discount for parking under the hotel. Not so. Hotel guests pay the same all others. This hotel has a name that implies in the center of the city. It is a 15-20 minute walk to the center (downhill to and uphill from). One of... more