First let me say that we had a wonderful experience at the Amsterdam Hilton so it was doubly unsettling to have such a bad experience in Brussels. The room was so small and there was no place to put our clothes; we had to pile them on top of the safe. The walls were dirty as well as the wooden...
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Dear SFBayArealntrepid,
First of all I would like to thank you for taking the time to write this detailed feedback and your continuous loyalty as a member of the Hilton HHonors Family.
I am alarmed to hear that you had a disappointing experience at our hotel and I truly hope that you accept my sincere apologies for the inconveniences you...
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First thing that you notice is that this is much more of a boutique type hotel. The rooms are uncoventional by Hilton standards, with wooden floors and integrated wardrobes etc. In my experience they are a good size with sofa as well as bed. The overall look is much more avant garde than you would normally find in a typical...
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Dear PJT99,
Thank you so much for sharing your feedback on your stay in the Hilton Brussels City.
Indeed our establishment is a bit smaller in size and different in design then some other hotels. However, the atmosphere and service have always proven to be great assets to the Hilton Brussels City.
I am very glad to see that you...
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I was impressed by the great location: located across the street from a mall, with a grocery store, and a short walk to La Grande Place, with shops, restaurants, chocolatiers & cafes along the way. Beyond that, there is very little good I have to say about the hotel.
The elevators are small, and hard to get into. The room...
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Dear audilim,
Thank you so much for taking the time to write this detailed and constructive feedback on your recent stay.
I am truly sorry to see that you have had a disappointing experience due to the fact that we did not manage to fully meet your expectations.
Please rest assured that I have forwarded all of your comments to...
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The good
Friendly and helpful service
good location
Free internet access
Good food
Good choice of TV Channels
The Bad
Cold shower in the morning
Uncomfortable bed - 2 singles pushed together with a crappy thin mattress. Pillows abominable
the very old and small TV - Needs an upgrade
With a hot shower and a more comfortable bed would have...
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Dear TheGP,
We appreciate the time you took to write this constructive feedback, which I will take on board for further consideration. Your comments will help us to improve our service and standards in order to fully meet your expectations when you stay with us the next time.
I would like to sincerely apologies for the inconveniences encountered, especially regarding...
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We stayed here for 3 nights and our experience was mixed. We were allocated a good-sized room on the top floor, but had twin beds pushed together rather than the double we had booked. The alternative double we were offered was so poky we declined it. The room was comfortable and breakfast was excellent. The staff were pleasant.
The radiator...
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Dear Jisty,
Thank you so much for taking the time to share your feedback on your stay at the Hilton Brussels City.
Please accept my sincere apologies for the fact that we did not fully meet your expectations regarding your room and the functioning of the radiator.
I will make sure to discuss your comments with the relevant managers for...
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Being a returning guest for quite some time, I feel very confident about recommending this nice hotel to everyone.
The rooms are spacious and clean, with all fascilities you would expect from a hotel like this. The lobby bar area is very nice, and I love to retract there after my working day is over.
I also appreciate the fitness...
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Dear Kuhn Tom T,
Thank you so much for taking the time to write this great feedback. Please rest assured that your comments will be forwarded to our team members which will defenetly enjoy reading them.
I am very glad to hear that you enjoyed another stay with us and that we were able to meet your expectations one more...
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My wife and I stayed here for 1 night as a free voucher for getting the HHonors credit card, so didn't expect much and we were right.
We were put on the HHonors floor and when we arrived at the room were very disappointed at the size of the room ( tiny ) and the comfort of the bed (...
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Dear woodley188,
We appreciate the time you took to write these constructive comments and your continuous loyalty as a member of the Hilton HHonors Family. Guest feedback is a very valuable tool for us to ensure continuous improvement of our services every day.
I am very sorry to hear that we did not fully meet your expectations, especially regarding the...
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Customer rates are also done based on expectations, I had the opportunity to visit several Hilton properties worldwide and the Hilton Brussels City was not an Hilton experience. Hotels in Brussels are overpriced and this one is no exception, being a Hilton chain hotel I had the expectation that the value per money would be good.
The location is in...
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Dear west_coast_of_europe,
We appreciate the time you took to write these constructive comments and your continuous loyalty as a member of the Hilton HHonors Family. Guest feedback is a very valuable tool for us to ensure continuous improvement of our services every day.
Please accept my sincere apologies for not being able to fully meet your expectations during your stay,...
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This was not our first stay in Brussels, but it was our first experience of this hotel, or any Hilton hotel, for that matter. Obviously, we had high hopes for a great stay, especially since we got great deals (around 80€ for a room for two per night). But the experience was disappointing :
1. the room was small, the...
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Dear indiekid28,
We appreciate the time you took to write these constructive comments. Guest feedback is a very valuable tool for us to ensure continuous improvement of our services every day.
Please accept my sincere apologies for not being able to fully meet your expectations during your stay, especially regarding the size of your room and the noisiness of the...
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Stayed here for Easter Weekend for three nights and was really impressed. Good location in the North, very close to Nord Station. The Eurostar goes into Midi Station, but Nord is really easy to get to from Midi, either by Metro or Overground rail links. The centre of Brussels, Grand Place is a close enough walk, about 10mins, or 15...
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Dear wklos,
Thank you so much for taking the time to write this great feedback.
It is very good to hear that you enjoyed your time in Brussels and your stay in our hotel.
Please rest assured that your great comments will be forwarded to our team members which will enjoy reading it.
We are already looking forward to welcoming...
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