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New Hotel Charlemagne

25-27 Boulevard Charlemagne | Brussels, Brussels 1000, Belgium
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New Hotel Charlemagne
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Ranked #113 of 194 Hotels in Brussels
A recent review
4 of 5 stars Reviewed February 7, 2015
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197 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for New Hotel Charlemagne
See the most recent reviews
1 review
4 of 5 stars Reviewed February 7, 2015

Perfect position for attending the meetings at the EC level - within walking distance, perfect accessibility from the airport (bus, rail, metro), good value for money, very clean, friendly service, well functioning (even a bit slow) WiFi, not too far from the city centre...

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you so much ! We hope to see you for your next trip in Brussels. Best regards. More 

Barcelona, Spain
1 review
3 of 5 stars Reviewed December 15, 2014

Very well connected with my business activity in Brussels, this is crucial for me. Reception and restaurant people very professional, and have feel very well served. I will make my new reservations in this hotel .

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Guest, Thank you for the kind words you have written of your stay with us. I completely agree with you that the location of the hotel and the connection with public transport is actually one of the best where we could find in the european neighbourhood. We are delighted to hear that you enjoyed your stay, and that our... More 

Sweden
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 13, 2014 via mobile

Stayed at New Hotel Charlemagne during a quick visit to Brussels - not a pleasant experiance. The hotel was worn and had low standard rooms. The service was poor and the breakfast was really bad (and expensive). To summarize - it does not get worse than this...

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you for sharing your experience regarding your recent stay at the New Hotel Charlemagne on the Trip advisor. Once again, please kindly accept our most sincere apology for not living up to your expectation and for the inconvenience which have caused you. We sincerely look forward to welcoming you back in the near future once again and hopefully you... More 

Thessaloniki, Greece
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 11, 2014

We stayed in the hotel for two nights in September 2014 and I must say it was a very pleasant stay! The rooms were nicely decorated and clean! Wonderful bed!!! I had a beautiful view of the lovely street with the traditional buildings! The hotel was in excellent location, close to the EU buildings and to the metro station! The... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

We would like to thank you for your time and your constructive comment regarding your stay at Newhotel Charlemagne, Brussels. We are happy to see that you have spent a nice stay with us. Your loyalty and encouraging comment are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our... More 

Chorley, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 10, 2014

This hotel was out of the city centre, nr the EU buildings. Its an easy commute by underground but its worth noting. We got a taxi back. However we did have a great room on the top floor with a private terrace and great views over the city.

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you for taking time to write us your good impressions about the New Hotel Charlemagne and for your recommendation. Our location in the EU quarter at only 4 stops with the metro to the city center makes it an ideal place to stay for leisure or business trip. Looking forward to welcome you and your wife again soon. Have... More 

Manchester, England, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 10, 2014

This hotel was perfect for me and my friend last weekend. It is right by the EU so central without being too close to the tourist bits. The metro is run very smoothly so we could jump on and go into the centre and be there within 10 minutes. The metro stop can be seen from the hotel its that... More 

Was this review helpful? Yes
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Guest, thank you for taking the time to provide a very nice review. We are pleased to hear that you appreciated our staff and hotel amenities. I will definitely share your nice comment with the staff. We hope to welcome you again very soon, Enjoy your holidays, warm regards. More 

Denmark
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 29, 2014

If you think, you are booking a nice four star hotel with all a modern hotel stuff like fast stabile internet, complementary tea/coffee and all than – then forget about it. This hotel has one super feature (if you need it): is close to all EU institutions (also meaning that through various deals you should not pay more than max... More 

Was this review helpful? Yes
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you for sharing your experience regarding your recent stay at the New Hotel Charlemagne. Once again, please kindly accept our most sincere apology for not living up to your expectation and for the inconvenience which have caused you. We sincerely look forward to welcoming you back in the near future once again and hopefully you would give us the... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2014

Rooms were clean and spacious and service extremely friendly and helpful. I cannot give a higher mark because the hairdryer in my room was broken and it was impossible to provide a spare one, and the shower door didn't close properly. Excellent value for money though.

Was this review helpful? Yes 2
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Giulia V, Thank you for the review of your stay with us. We are happy to hear that you had a pleasant stay with us, and I will share your kind words with my staff. We hope to see you on another occasion. Welcome back! More 

Luxembourg City, Luxembourg
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed November 11, 2014

I know the hotel since a long time ago (1986). It changed its proprietor several times, but the location is still excellent in the European Quarter. This time I got an upgrade for one of the nicely renovated club rooms on the upper floors. Everything was fine, but there was one thing I didn't like: Between the mattress and the... More 

Was this review helpful? Yes
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Monika, We thank you for your loyalty and we are glad you appreciated your stay. We understand you did not appreciate the mattress protection and are checking for other materials. We hope to host you again for your next stay in Brussels. Best regards. More 

Dublin, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 6, 2014

Stayed two weekend nights. The hotel is in an excellent position, in the city centre, 50 meters from the European Commission building, and has low prices, at least in the weekend. Room quiet, clean and spacious, very good bathroom. Easily reachable from the airport by bus and train. Helpful and friendly staff.

Was this review helpful? Yes 1
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you for your nice comment and see you soon for your next stay. More 

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