The room was clean, nice with a big window. I liked the quarter with some small restaurants and shops. And a big modern avenue with all political buildings in few minutes of walk. It is very close to metro station also. The staff was a real problem: indifferent and not at their place. They close the entrance door and some... more

Our stay at this hotel (August 1-4, 2009) was terrible. We expected a renovated room with air conditioning. We did not receive it. When we brought this to the front desk person's attention he stared at me without saying anything. With prompting he said we did not pay for such a room and would have to pay 30 euro per... more

I have read TripAdvisor review before booking this hotel. I thought that New Hotel Charlemange is just clean, no-frills place, modest but decent and in the nice location. But it turns out miserable, boring and unfriendly hotel. Reception staff was indifferent, there was no safety-box, internet connection and air-conditioner in the room. We had to open window to have some... more

As most of the reviews have stated, the rooms and website do not reflect how shabby and run-down this hotel is. It's a dump. Upon check-in the reception staff and the manager were rude and unhelpful, my room was old-fashioned and grotty and without most of the services the website claims each room has (iron, bathrobe etc). And for the... more

After reading tripadvisor i came to the hotel with mixed feelings. First contact with the reception desk was fine, the guy was quick and efficient. Room 605 was very nicely decorated, decent size and with view on a green park. Room was actually renovated recently and you can see that. Bathroom was fine and large enough. As a business traveller... more

After having been coldy welcomed at the reception desk, we discovered our bedroom. Under the roof, it was smaller than whatever you can imagine ! The bedroom itself was very small and not really confortale, but the bathroom was still smaller. Impossible for my husband to take a shower ahead ! The price was quite high for this so bad... more

The decor,front desk and the elevator looks nothing like what a 4star hotel typically looks like...but the room quality did it justice.Extremely comfortable bed and great quality bed linen, with a spacious and clean bathroom. great for business travellers...not so great for tourists(due to the location). However,Grand Place is extremely accesible by Metro. more

This is as great location to stay at when doing business in the EU district. Great prices during political low season and easy access to Schuman metro stop. Rooms are modern and air conditioned, front desk staff also very helpful and efficient. more

This hotel is nice and the area is ok. However when we were there they had a holiday shut down. This meant that some restaurants and bars were closed and the others didn't serve food. Though we found a very nice pizzeria that was open.You can walk from this hotel to the city in about 20 minutes. The hotel is... more