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All 193 Brussels hotels

New Hotel Charlemagne

4.0 of 5 Hotel   |   25-27 Boulevard Charlemagne | Brussels, Brussels 1000, Belgium
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56%
Ranked #106 of 193 hotels in Brussels
A recent review
3 of 5 stars reviewed 3 weeks ago
SCHAVE_R Kuala Lumpur
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  • Reviews (134)
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134 people have reviewed this hotel

Traveler rating
    24
    53
    33
    19
    5
See reviews for
14
49
3
46
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
Kuala Lumpur
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

It is a hotel with good location and functional room. Clean and simple. However, there is no free coffee, tea, or bottled water in the room. Charging €2.50 for a cup of coffee is too much. Room can get warm in summer.

Was this review helpful? Yes
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear valued guest, Thank you very much for taking the time to write us a review. We take note of your remarks and hope to welcome you back soon. Best regards More

Top Contributor
68 reviews 68 reviews
44 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is located in the european quarter, clean and comfortable. But, for geing a 4 stars, many things shall be changed: no room service available the day i was there ( only the reception girl to make everything), intenet is working terribely bad, slow and weak signal. So an average hotel, nothing else

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Carlos, Thank you for sharing your experience at the Newhotel Charlemagne with us. We hope to welcome you again soon. Best regards More

Padua, Italy
1 review
3 of 5 stars Reviewed 5 weeks ago

The personnel was very helpful and polite. Location is excellent and room very quiet. Pity some details showed inattention by room service staff (a face mirror was broken in the bathroom, a window pane was cracked). Room fittings are a bit down at heel for a four star (carpeting, furniture). Excellent breakfast.

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear valued guest, Thank you for sharing your experience at the Newhotel Charlemagne with us. We take note of your remarks and are happy that you appreciate our breakfast. Best regards More

Hornchurch, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 18, 2014

Just had a weekend break with family here for 2 nights. The rooms were reasonable, we had two club rooms with terrace, one room had a big terrace with a nice view but a small bathroom, the other had a messy small terrace with a big bathroom, so the rooms were evened out. The standard of hotel was ok, the... More

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Lindsey, Thank you for taking the time to share your feedback on your stay with us! Your review is important for us in order to improve our product quality. Best regards More

Arnhem, The Netherlands
1 review
1 of 5 stars Reviewed June 17, 2014

For the second time, this hotel has claimed to 'make a mistake' with my reservation. As I generally arrive late at night, and ensure an early reservation for a good price, and it is unlikely to be a coincidence - furthermore because the people checking in before me were given a room with a number that I noticed behind my... More

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear valued guest, Thank you very much for taking the time to write this comment regarding your recent stay with us. For the inconvenience you mentioned, we are deeply sorry that this occured and are looking into how we can prevent this from ever occuring again. It is obviously a lack of professionnalism from us. Again, thank you for sharing... More

Sherbroke, Québec, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 12, 2014

First I have to say that I booked and PREPAY for my room, upon my arrival I was charge an allege City TAX of 7.50 Euros, which was a first in any hotel booked in Brussels, and I did manage to visit 5 different hotel in Brussels since January 2014. I asked for a wakeup call at 6AM, I was... More

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Yves, Thanks very much for taking the time to write these comments regarding your recent stay with us. It is of course never nice to learn that we failed to provide a flawless experience to you. Naturally, your review caused me to investigate the occured in full. We acknowledge that the night auditor made a mistake by waking you... More

Reading, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2014

This hotel was very well priced although the breakfast was extra and this soon brought the price up. The rooms were clean and pleasant. The area is quiet and about a half hour walk from the city centre (although there was a metro stop close by). There were several small restaurants nearby.

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear valued guest, We want to thank you so much for writing a nice review on the Newhotel Charlemagne Brussels. We are proud that you enjoyed your experience so much. We hope to welcome you back soon. Kind regards from Brussels. More

Southampton, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 23, 2014

If you're on a budget and just want a clean place to sleep, this hotel is fine. If you want more, I wouldn't recommend it: my room didn't have a kettle, an iron, air conditioning, or for that matter a chain attached to the bath plug! If I wanted the room to cool down, I had to open my window,... More

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear valued guest, We are very sad that you did not appreciate our property. Our property counts 68 rooms and 38 of them have air condition. You can find this information in the features of the room. Please allow me to apologize for the fact that you deal with a few technical issues in the room you've stayed in -... More

Cologne, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2014

Stayed at the hotel for a night, and out of the five places we stayed during our trip, this hotel was definitely the best. The room was clean, staff was friendly, and the quality of room was the best we stayed. For the price, I don't think many could complain and from the other reviews I've seen, it may be... More

Was this review helpful? Yes
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear valued guest, We want to thank you so much for writing a nice review on the Newhotel Charlemagne Brussels.We are proud that you enjoyed your experience so much. We apologize for the inconvenience you encountered with the shower and we will take care of it. We hope to welcome you back soon. Kind regards from Brussels. More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 2, 2014

One of the worst hotels I have ever stayed at, the beds were so uncomfortable I did not get a good nights sleep during my stay, the safe in the room was broken and it took 3 complaints to get someone to look at it and then when they could not fix it there was no suggestion of getting it... More

Was this review helpful? Yes
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear guest, We appreciate you take time to write us your comments regarding your stay at the Newhotel Charlemagne. Indeed, during that period we've been through a breakdown of the water supply and the Internet connection was disturbed. My apologies for the inconvenience you experienced during your stay with us. In the meantime, everything is repaired. We are really sorry... More

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Additional Information about New Hotel Charlemagne

Address: 25-27 Boulevard Charlemagne | Brussels, Brussels 1000, Belgium
Location: Belgium > Brussels
Price Range (Based on Average Rates): $
Hotel Class:4 star — New Hotel Charlemagne 4*
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Also Known As:
New Hotel Brussels

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style
#53 Luxury Hotel in Brussels
Hotel Class
Number of rooms
66

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