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All 195 Brussels hotels

New Hotel Charlemagne

4.0 of 5 Hotel   |   25-27 Boulevard Charlemagne | Brussels, Brussels 1000, Belgium
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New Hotel Charlemagne
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Ranked #114 of 195 Hotels in Brussels
A recent review
4 of 5 stars reviewed 3 days ago
Ann-Marie B Alexandria, Virginia
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alexandria, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked a room for a last minute overnight to Brussels and was pleasantly surprised with New Hotel Charlemagne. The staff were very friendly and courteous, not to mention fluent in at least French, German and English. The room was very comfortable and modern. The bathroom was clean, spacious, and the rain shower feature was delightful after a long day of... More

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essex
Contributor
14 reviews 14 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Just a quick basic review, we had a 1 night stopover between Germany and Dunkirk. Paid £45 for a double room and had free underground parking included (as per other reviews, about 6 spaces) Sunday is a free parking day in Brussels so no extra cost there if you look for a hotel with free parking? The 2 woman receptionists... More

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A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Very close to all the EU places. Quiet, nice, good price, OK style, nice decoration – not too much, great space. Weird showers – once you have learned how they work – they were good ... but how to open them first time, was a mystery :-)

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Me and a friend booked the premium room with private terrace - my room was quite small and pokey whilst his was large with a large private balcony. My balcony was shared, not private and I checked in before him. The air con in the room is great and the bed comfortable, staff quite rude but good english and possibly... More

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Melbourne, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Spent 4 nights in the hotel. Staff were very friendly upon check in, and the rooms are clean and modern. Sadly there is no dinner service, and we were rudely told about it when we asked a staff member. The free wifi works for the most part. It's also a short walk to the EU headquarters, a nice 20 minute... More

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay at the Newhotel Charlemagne! We regret that one of our member staff was rude with you. We can't wait to welcome you back soon! Sincerely, More

Luxembourg City, Luxembourg
Contributor
18 reviews 18 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 22, 2014

This is a convenient hotel located only a couple of minutes away from the EU institutions. Reception is friendly and helpful. Room was a good size, modern, cleanliness very good. The minibar had a nice choice of drinks. Big plus for the free wifi. I would rate this hotel very good, but unfortunately there is no dinner service, so just... More

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Valued Guest, Thank you very much for choosing the New Hotel Charlemagne and for taking yourself time to post a review of your stay, as it is highly appreciated. I am delighted to hear that you enjoyed most of our services and that our staff was perceived as service-minded. We hope to see you again in the future. Welcome... More

Brussels
1 review
3 of 5 stars Reviewed August 17, 2014

Quite average for a 4* hotel. The staff was helpful but a quite weird. The internet connection was a bit slow. The place of the hotel is nice, noise-free and really close to the european commision and the shuman metro station.

Review collected in partnership with Easytobook.com

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Valued Guest, We highly appreciate you taking the time to review us and sharing your opinion with the rest of the tripadvisor world. The comments you made exactly describe what we believe makes Newhotel Charlemagne a great place to stay as well. We are looking forward to your next trip to Brussels! Best regards, More

Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 13, 2014

The location of the hotel is in the European quarters, which is quite empty during the weekends and summer, but there is a short trip into the city center, takes a few minutes with the metro. There was a communal parking outside the hotel which was free during Saturday and Sunday. The room was okay, not quite four star, when... More

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Valued Guest, I thank you for having selected the New Hotel Charlemagne during your recent visit in Brussels and for having taken the time to detail your experience with us. I sincerely regret reading your comments regarding the behaviour of one of our receptionnist. I have shared your comments to the team and the department concerned. Please accept our... More

Amsterdam, The Netherlands
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 10, 2014

We arrived at the hotel in the afternoon, luckily there was still one parking spot. It depends on the availability and there are only 6 or 7 parking spots. When we got in to the room I saw the closet was really old, smelled bad made out of some old cheap wood. You don't see these pictures on the website.... More

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Valued Guest, Thank you very much for your last stay at the Newhotel Charlemagne and for taking the time to share your remarks with us. Nevertheless, we are very concerned by your remarks concerning the service provided and I would like to sincerely apologize. Regarding the smell in the bathroom which was caused by the undergoing works of the... More

Contributor
19 reviews 19 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 9, 2014

We paid about 55 euro and for that it was great value but note the following on parking. Although the hotel advertises free parking (and this is why we chose it) they only have a small number of spots and when we arrived these were all taken. This was a bit annoying but if you are there on a weekend,... More

Was this review helpful? Yes
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Customer, First of all, we thank you very much for choosing the Newhotel Charlemagne during your recent stay in Brussels and for taking the time to write such a positive review on Tripadvisor. We are very pleased that you particularly appreciated our quality of service. Regarding your remark about parking, however, we would like to correct inaccurate information: indeed,... More

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Additional Information about New Hotel Charlemagne

Address: 25-27 Boulevard Charlemagne | Brussels, Brussels 1000, Belgium
Location: Belgium > Brussels
Price Range (Based on Average Rates): $
Hotel Class:4 star — New Hotel Charlemagne 4*
Number of rooms: 66
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Also Known As:
New Hotel Brussels

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