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New Hotel Charlemagne

25-27 Boulevard Charlemagne | Brussels, Brussels 1000, Belgium
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New Hotel Charlemagne
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Ranked #110 of 194 Hotels in Brussels
A recent review
5 of 5 stars reviewed 1 week ago
Nickolle New York City
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205 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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New York City
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here on one of my stops in Europe and was not disappointed. The room was a nice size, big bathtub, which I needed after my travels, very clean and front desk was especially gracious. They have a breakfast buffet at €15 that I found worth it for the convenience alone. Fresh bread, eggs, meats, cheeses, honey, jam, cereal. It... More 

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Warsaw, Poland
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 4 days in this hotel at the beginning of May. The hotel is well located, despite it is not in the historical centre. The Grand Place can be easily reached by metro - it takes 2 mintures only to get to Shuman metro station from the hotel and next 4 stops to the very centre of the Brussels.... More 

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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I was very comfortable the 4 nights I spent here. It was very easy to get to all of the tourist attractions within Brussels. The metro is about a 5 minute walk (Schuman Station) There were also many restaurants near the hotel. I was on the 6th floor. My room faced the back of the hotel but the view was... More 

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Worcestershire, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

(1) We thought we had booked a fully inclusive price on the website for B & B at E486, we were charged at check-out E514.60. (2) At check-in a photocopy of my passport was taken and had I allowed it, it would have been filed in a lever arch file which is left day and night on the front counter.... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear guest, I really do thank you for your detailed comments. These are helping me to improve our services. Some of your comments are touching me. Not really the fact that this invoice was a bit higher than as you had expected (city tax is never inside the hotel rate plan) or the copie of your passport (for legal procedure)... More 

Travelers are raving about these Brussels hotels

MALTA
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed at this hotel for one night. I found the hotel to be very clean, with a spacious room and a polite receptionist. The hotel is close to the underground from where one can travel easily to the Grand Place. The breakfast was an American Buffet with a good choice of fresh items. The only drawback was the lack... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you Tano! It is always a pleasure to know our guest spent a great stay with us. See you soon in Brussels! More 

Milan, Italy
1 review
4 of 5 stars Reviewed April 15, 2015

Reception kind and available , cleaned room and silent (at least my room at 6th floors), satisfactory breakfast. Location well serviced by reastaurants nearby. Taxis always availables in front of the hotel. Good quality/price to be in Bruxelles

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Hans_Rientjes, Directeur at New Hotel Charlemagne, responded to this review

Dear Andrea, thank you so much for you comment. We are happy to know your stay was great and we 'll be happy to welcome you for you next trip in Brussels. Kind regards. More 

Manaus
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 1, 2015

The hotel have a modern decoration, the rooms are clean, comfortable and pretty. The staff are polite and helpful. Nearby is possible to reach good places to eat, and with a 20min walking the grand plaza. It is near to a subway station. Was a good experience there.

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Your comment is our reward. Its is for the staff very nice to read your satisfaction! Thank you so much and see you soon ! More 

Cambridge, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 26, 2015

The rooms are clean, comfortable and quiet. It is conveniently located for business in the European quarter. The Wifi is free and sufficiently fast. But the lift is tiny! Secure parking is available on site but it is also easy to access via the metro from the train station. The service was efficient and friendly. It's not cheap but it's... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Pete and Janet, we thank you for your comment. We'll happy to welcome you for your next trip in Brussels. Best regards. More 

Helsinki, Finland
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 25, 2015

This hotel is completely functional, clean and fine. Maybe a bit boring, but who would need that when you have the EU right next door? I paid over 200 EUR a night, and saw that the list prices was much more, and that there were some last minute good offers, so maybe your price depends... Bathroom was clean and completely... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Anni, we are hapyy to know your stay was great among us. We hope to see you for your next trip in Brussels ! Kind regards. More 

Chorley, England, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 20, 2015

To begin with travelling from Charleroi to this hotel wasn't hard at all. 45 minute Shuttle bus to brussels-midi train station, 10 minute metro to arts-loi and then 5 minute metro to schuman. To find the hotel from this stop, you will have to use a map to be honest (we were lucky there were other people going to the... More 

Was this review helpful? Yes 1
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you so much for your comment. Reading that our hospitality; the staff, the room and the services where very well appreciated. This is very stimulating for the team. We are happy to know your stay was great. We'll happy to welcome you for your next trip in Brussels. Best regards. More 

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