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New Hotel Charlemagne

25-27 Boulevard Charlemagne | Brussels, Brussels 1000, Belgium
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New Hotel Charlemagne
Best prices for: 1 room 1 guest
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Ranked #114 of 194 Hotels in Brussels
A recent review
4 of 5 stars reviewed 1 week ago
Tano MALTA
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195 reviews from our community

Traveler rating
    28
    80
    51
    27
    9
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19
74
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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MALTA
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for one night. I found the hotel to be very clean, with a spacious room and a polite receptionist. The hotel is close to the underground from where one can travel easily to the Grand Place. The breakfast was an American Buffet with a good choice of fresh items. The only drawback was the lack... More 

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Milan, Italy
1 review
4 of 5 stars Reviewed 1 week ago

Reception kind and available , cleaned room and silent (at least my room at 6th floors), satisfactory breakfast. Location well serviced by reastaurants nearby. Taxis always availables in front of the hotel. Good quality/price to be in Bruxelles

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Hans_Rientjes, Directeur at New Hotel Charlemagne, responded to this review

Dear Andrea, thank you so much for you comment. We are happy to know your stay was great and we 'll be happy to welcome you for you next trip in Brussels. Kind regards. More 

Manaus
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel have a modern decoration, the rooms are clean, comfortable and pretty. The staff are polite and helpful. Nearby is possible to reach good places to eat, and with a 20min walking the grand plaza. It is near to a subway station. Was a good experience there.

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Your comment is our reward. Its is for the staff very nice to read your satisfaction! Thank you so much and see you soon ! More 

Cambridge, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The rooms are clean, comfortable and quiet. It is conveniently located for business in the European quarter. The Wifi is free and sufficiently fast. But the lift is tiny! Secure parking is available on site but it is also easy to access via the metro from the train station. The service was efficient and friendly. It's not cheap but it's... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Pete and Janet, we thank you for your comment. We'll happy to welcome you for your next trip in Brussels. Best regards. More 

Helsinki, Finland
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is completely functional, clean and fine. Maybe a bit boring, but who would need that when you have the EU right next door? I paid over 200 EUR a night, and saw that the list prices was much more, and that there were some last minute good offers, so maybe your price depends... Bathroom was clean and completely... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Anni, we are hapyy to know your stay was great among us. We hope to see you for your next trip in Brussels ! Kind regards. More 

Chorley, England, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 20, 2015

To begin with travelling from Charleroi to this hotel wasn't hard at all. 45 minute Shuttle bus to brussels-midi train station, 10 minute metro to arts-loi and then 5 minute metro to schuman. To find the hotel from this stop, you will have to use a map to be honest (we were lucky there were other people going to the... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you so much for your comment. Reading that our hospitality; the staff, the room and the services where very well appreciated. This is very stimulating for the team. We are happy to know your stay was great. We'll happy to welcome you for your next trip in Brussels. Best regards. More 

Houten, The Netherlands
1 review
3 of 5 stars Reviewed March 4, 2015

Het hotel is OK but nothing special. I's not very new anymore (understatement) but size of the room compensated for that. First impression was not so nice. We entered the hotel 13 feb. in the evening. The receptiongirl saw us come in but continued her work in the PC in the room behind the reception. After about 2 minutes waiting... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you for taking time to tell your opinion. We take note about the problem you encoutered especially with staff and we are sorry. We hope to see you for your next trip In Brussels in best conditions. Kind regards. More 

Belgrade, Serbia
Top Contributor
79 reviews 79 reviews
25 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed February 22, 2015 via mobile

Hotel is conveniently located for Business with EU institutions. Rooms are comfortable and prices are fair. Service is friendly but incompetent. All in all fine for business travel but would never stay here privately.

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you for your nice comment that the value for money is well apreciated. We train our staff permanently to give you the best service. In your case, you noticed an incompetence from a staff member. I am sorry for that. We hope to see you soon in Brussels. Kind regards. More 

Mol, Belgium
1 review
5 of 5 stars Reviewed February 19, 2015

To be there was really nice for us, clean, friendly staff, good location, nice room... but we had just one problem, we asked breakfast using the hotel system to put an ad on the door. We don't know what's happen but the breakfast never came in. That's ok for us, but if 'i was there for work, I'll be really... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

I thank you very much for you constructive comment. Unfortunatly you did not receive the ordered breakfast service. I regret this. I will inform my collegues about this lack of service. We hope to see your soon in Brussels. Kind regards. More 

Zilina, Slovakia
1 review
4 of 5 stars Reviewed February 12, 2015

The hotel is just a few meters from the European Parlament. If you do not wish to have breakfast at the hotel, there is small healthy coffe where you can have it for only a few EURos. The room was nice and clean, with a very good airconditioning. Tough noise from the street was waking me up at night. I... More 

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Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

We thank you for you nice comment. We feel sorry that despite the fact that the hotel is situated on a calm street without busses, trams and multi lanes, you woke up at the night. If we could welcome you again, we will book you a room at the backside of the hotel. It is also true that close to... More 

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