I arrived in Brussels on Thursday morning and went to New Hotel after I have made a reservation for a double room through their website. I arrived at the hotel at 11:00 and was shocked to notice that the hotel was under renovation. There was a mess with paint and people working at the entrance and all areas on the... More

Happy to find the location so central. On site parking is great. Overall, a nice stay. More

I stayed one night there and I do not recommend it. The furniture was old, TV did not work correctly, the staff was incredibly slow during check in. But the worst was to come because the front entrance's lights were very noisy and made it difficult to sleep because of the bad noise isolation (from the street, within the hotel... More

This is not a luxorious place by any standards. However, the place is charming and the service is nice. The best thing though is its location. 3 minutes walk from European Comission. My room on the 6th floor had also very nice view + the windons actually open! and for EUR95 this is a bargain. More

Towel after the previous guest, dirty curtain, water either cold or hot, furniture old. Room is shabby, but the lcation excellent. The bed was comfortable, though. Lifts look new, the reception is used a lot. The hotel can be used once there is a need to stay somewhere for a night or two, but the hotel owner should either refurbish... More

I arrived at New Hotel Charlemagne on a Wednesday night around 11 PM, after a tiring day at the office in London, only to be told that my room had been rented out. I made reservation through bookings.com which meant that the room had been fully paid for in advance. They sent me to a neighbouring hotel which accepted to... More

I stayed at this hotel for 3 nights in a "Comfort" room. Something of a misnomer, as the room was very basic and tired, definitely in need of repainting and new carpet. Barely enough space to squeeze in between the bed and the desk. However, the location is excellent - very close to the European Commission buildings and the Schuman... More

AWFUL! Found this "4-star" hotel on Hotels.com and decided to stay here on the weekend when the rates were lower because of their location near the EU head quarters. As we were leaving to have dinner one night, we asked the concierge to confirm that our route was the best one and he proceeded to lean on the desk breathing... More

This place should not be rated a 4 star hotel. As matter of fact is barely a 3 star. I stayed there for work yesterday night and I had one of the worst stays in my life. The check in took 20 minutes. The hall and the rooms are untidy and creepy. I asked to change room since the heater... More