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Sheraton Brussels Hotel


Sheraton Brussels Hotel
Hotel class 5 of 5
Place Rogier 3, Brussels 1210, Belgium
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Traveler Reviews

82% Recommend
4.0 of 5 stars 277 reviews
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By trip type
All (277)
[ Date ] [ Rating ]
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3 of 5 stars
Sea98 178 contributions
uk
Jun 28, 2009 | Trip type: Business

Had an upgrade as a Starwood gold card holder, reception was ok, room was large, bathroom large, has a nice pool on the top floor. Breakfast was good. more

Management response from
Marie-Anne Paolillo, Personal Assistant

Thank you for staying at the Sheraton Brussels Hotel earlier month. We are glad that you have enjoyed your stay in Brussels and especially the service and facilities of the hotel. It will be great to welcome you again at the Sheraton Brussels Hotel and we will be pleased to help you discover additional points of interest in the Brussels'...

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1 of 5 stars
ddsalzer 4 contributions
Wingate, North Carolina
Jun 18, 2009 | Trip type: Couples
1/1 found this review helpful

We spent June 14-18 at this so-called luxury hotel. First of all, our first room was DIRTY. I am talking hair in the bathtub dirty! We were given a different room, and it was fine UNTIL we realized that you could not control the AC. After our first complaint,about the "Sauna", we were told that there was no way to... more

Wonderfull
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4 of 5 stars
rammykg 1 contribution
London
Jun 10, 2009 | Trip type: Couples

We had wonderfull stay there. Hotel room and room service was excellent. Brekfast was excellent. Hotel staff was also very accommodative and helpful. more

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4 of 5 stars
Farrhan 4 contributions
Mumbai
Jun 2, 2009

excellent location and a great value for money more

Management response from
Marie-Anne Paolillo, Personal Assistant

Thank you for staying at the Sheraton Brussels hotel earlier this month. We are extremely disappointed to learn about your experiences in our hotel and will assure you that your comments will receive our full attention. All required follow up with the services concerned has taken place in order to share this unacceptable performance. We sincerely regret that your stay...

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3 of 5 stars
baswitzer 11 contributions
London, United Kingdom
May 27, 2009 | Trip type: Couples

We recently stayed in the Sheraton in what was clearly one of there un-renovated rooms. The bathroom was rather dated with paint/plaster peeling off the wall in parts and the carpets had significant stains. Oh well. The room itself was quite large but for some reason we were placed in a room with a door in the middle of it... more

Management response from
Marie-Anne Paolillo, Personal Assistant

Thank you for staying at the Sheraton Brussels hotel last month. Your detailed feed back has received our full attention and we are very grateful for the honesty and openness of your comments. We are glad to hear that you have appreciated the health club with the roof swimming pool and the location of the hotel nearby the centre of...

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3 of 5 stars
warthog77 7 contributions
indy
May 26, 2009 | Trip type: Solo travel

Very dated hotel. The room was pleasantly appointed, however when viewed closely it was done very proorly. carpet was spotted. bathroom fixtures were 1970's issue no bathroom fan. the bathroom door had a 3/4 inch gap at the bottom side and no gap at top, almost like the room is leaning or out of square very strange this made the... more

Management response from
Marie-Anne Paolillo, Personal Assistant

Thank you for staying at the Sheraton Brussels Hotel last month. We have carefully gone through your different comments and will take action for improvement where possible. We apologize for any inconvenience which this might have caused to you. We are in the process of planning a complete refurbishment program in the near future. We are grateful for your valuable...

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4 of 5 stars
Conorq 25 contributions
London
May 21, 2009 | Trip type: Couples

We booked this hotel for a great rate through hotwire. We sent a mail to the hotel to obtain an upgrade to a club room for a great price. They were excellent and meet all our requests. The room was huge , renovated (as we requested), big tv, nice shower/bath, comfortable bed. However pillows a bit uncomfortable too soft. We... more

Management response from
Marie-Anne Paolillo, Personal Assistant

Thank you for staying at the Sheraton Brussels Hotel last month. We are glad you have enjoyed your stay in Brussels and especially the service and facilities of the hotel. We have taken note of your different comments and will take action for improvement where possible. It will be great to welcome you again at the Sheraton Brussels Hotel and...

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4 of 5 stars
metaversial 1 contribution
Cary, NC
May 11, 2009 | Trip type: Business

I am only one night into my stay at this hotel but am very impressed with the warm welcome provided by the staff. They gave me a club room with access to fitness center, club lounge and free wifi. I was greeted after I got into my room by a staff person providing me with a welcome box of Belgian... more

Management response from
Marie-Anne Paolillo, Personal Assistant

Thank you for staying at the Sheraton Brussels Hotel last month. Through each comment we receive both positive and negative, we are able to seek knowledge and growth to better serve our business and leisure travelers We are very pleased to learn that you enjoyed your stay in our hotel and appreciated our services. Once again, we thank you very...

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3 of 5 stars
Ghostofwallace 7 contributions
Edinburgh, Scotland
May 4, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Stayed here for a week while working in Brussels at a rate of €195 a night, which included free breakfast, a large Club Room and access to the Club Lounge. The latter, like the lobby, has free wi-fi access, which was crucial for me as I needed to communicate a lot by e-mail for business purposes. The room was certainly... more

Management response from
Marie-Anne Paolillo, Personnal Assistant

Thank you for staying at the Sheraton Brussels hotel last this month. We are extremely pleased to hear that you have enjoyed your stay in Brussels. It is indeed true that the hotel is well located nearby the centre of Brussels which makes it easy to go around and to get in and out with public transportation connections or walking....

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4 of 5 stars
jstars 1 contribution
Canada
May 3, 2009 | Trip type: Family

We stayed at the Sheratorn Brussels over a Friday and Saturday night. Using booking.com we got a special for €110 per night including breakfast. The breakfast (if included in room rate) is a fantastic value. It is a full American and Continential Buffet (eggs, bacon, crossiants, coffee, fruit, you name it). Paid on it's own, it is prohibitably expensive. Rooms... more

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Sheraton Brussels Hotel Also Known As

Address: Place Rogier 3, Brussels 1210, Belgium
Brussels Hotels Sheraton Brussels Hotel
4.0/5.0
277