This was OK for an over night stay. Room and bathroom were clean and important mould free! Room size was good Bed was OK but the mattress was quite thin. Breakfast - well forget it if you are used to either English or US style. Very little on offer and what was there wasn't very good. Staff were welcoming late... More

A nice little hotel without extravaganza. I came here in spite of the bad publicity and comments on TA and I admit that I was very pleasantly surprised. This no-frills hotel offers all basics one may need. Rooms are simple and clean, the staff is very friendly. The general manager and his team, who seemed very attentive and interested in... More

Thought we'd gotten lucky to find a room on a Saturday night without reservations. Then we saw our "room." Dirty, scuffed hard wood floors, ridiculously tiny army cot beds with stained and burned spreads, stuff dripping down the wall under the window, no outside lights on even though we arrived at 9:30pm. Lobby and breakfast the next morning were OK,... More

I was vey surprised that the bedspread on my bed had a old black (oil?) stain very visible in the centre though it looked clean and freshly laundered... Whe I took a shower, I found the sliding door on the shower cubicle had come off its runners. One showered by propping it into place. The shower control handle had lost... More

When I first arrived at the hotel I noticed an unpleasant smell in reception They tried to charge me for internet which was specified as free on booking.com TV did not work internet did not work On my last night there was a disco in progress with incredibly loud music which I could hear loudly in my room - when... More

Stay well away from this place, it’s a complete dump, after the first night I awoke to find myself covered it bites from “Bed Bugs” disgusting!!! When I raised the issue with the manager he was so arrogant about the whole thing .. his reaction was “this sort of thing just happens” and expected me to pay the bill... Don’t... More

This place is a dive - stay well away. The rooms are like little plastic boxes, the hallways were filthy and I didn't feel safe.

I was not a guest at this hotel but I attended a workshop hosted here and most of the other students stayed in this Best Western. One evening I came in to meet my friends. I opened the front door and the heavy metal pinion from the door closer above fell right off, grazing my face as it dropped. I... More

Stayed here for two nights mainly due to the fact it was central to the town centre, about a ten minute walk. I believe there is also a childrens them park not so far away and it is a reasonably short drive to Waterloo, about fifteen to twenty minutes. Staff were efficient, not overly friendly or helpful. There were one... More