We checked in at the end of April 28-29, 2012. The hotel is nice but there were problems with housekeeping. First, they used the towels off the floor and put them back on the towel rack wet and dirty. Second they left no toilet tissue and when I requested it the front desk could not deal with it. It took...
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Dear Guest,
Thanks for taking the time to write this review.
Honestly, I am disturbed by the challenging experience you have had with my Housekeeping and Front Desk team. This is not a remark I am used to hear. I would therefore appreciate it if you can contact me via my personal email address (gm@hiexantwerp.com) and inform me about your...
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This hotel is quite a bit of walk to the city centre, if you have a car, it is not a problem. The room itself is just the average holiday inn room. The breakfast was very good. The hotel is right next to the old port there are few restaurants at the old port if you don't want to go...
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Dear Guest,
Thank you for your review.
We regret that you had compared our services with our "Holiday Inn" colleagues.
There is a difference between both hotels that have impact on your stay.
Holiday Inn is a "midscale hotel" while Holiday Inn Express is a "comfort hotel".
On the other side we are happy to read that you compare us...
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Stayed here as we couldn't get a room in Brussels! The room was clean and the bed was surprisingly comfortable, free wifi and a reasonably sized room. However, the breakfast was not very good quality. Food average at best and the buffet was awkward to get to and not well thought out. We were in a hurry to catch a...
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Dear Guest,
We appreciate that you have taken the time to comment on our hotel services.
Due to illness of one of our team members we only had 1 person available at check out on that day. We clearly understood this was not a pleasant situation for our guests and also for the only person on duty on that moment....
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Typical European Holiday Inn Express: clean, small rooms, nice people, cute little bar in the lobby. The location is not central but it is right next to the harbor which has the excellent MAS museum and a number of good restaurants. There are two excellent Belgian fries fast-food places around the corner as well.
Breakfast can be very busy in...
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Dear Guest,
Thank you for your review about our Holiday Inn Express Antwerp City-North hotel.
It is always great as a manager to read such a good comments.
However I was surprised to read the comments about the coffee. We serve coffee with fresh beans and we always had good comments about it. Therefore it was maybe a temporarily issue....
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Arrived at the hotel, lined up at reception and wasnt acknowledged for 5 min by a receptionist looking down. Checked in early and the room was ready. The hotel is not in the city center, but this can be easily reached (specially by renting city bikes at the back of the hotel, a great idea!) its nonetheless convenient for those...
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Dear Guest,
Thank you very much for your valuable comments.
I am not happy that you not have been recognised from the front desk team, these are the standards my team is trained for:
Genuine people delivering real service.
You are a valued guest. Not a room number. And we promise to treat you with the friendly, welcoming attitude you...
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Would give it 3 and a half rating - again, like other reviews, wish there was a middle ground between average and very good.
Stayed two nights for business and leisure. Overall, staff helpful and friendly, though not always sure of what to recommend other than the usual tourist traps. Room slightly bigger than expected, with a decent view of...
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Dear Guest,
Many thanks for informing us in such a detailed comment about your recent stay at our Holiday Inn Express Antwerp City-North, it is much appreciated.
You have to know, We're here to help. You have enough to worry about. So we want to make sure your stay is as easy and uncomplicated as possible. Therefore I will discuss...
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Simple, but oke hotel to spend one or two nights. Clean room, friendly staff. The breakfast was really poor. It was om Eastersunday. There were no eggs, at 10.00 Am there was no fruit left. It was very crowded and the tables were not clean. A dissapointment after a good night.
Dear Guest,
Thank you for your feedback about our Holiday Inn Express Antwerp City-North hotel.
I am disapointed you did not see any easter eggs in our hotel because we put eggs in all the rooms. However get in contact with me and I will arrange you an easter gift.
Concerning the breakfast service, I will talk with my team...
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Stayed here for the Hardwell gig in Noxx nearby. Had all amenities. Runs like clockwork, helpful staff.
Dear Guest,
Thank your for staying with us and to post a comment on this website.
Hope te see you again in the near future.
Kind regards
Olivier De Vuyst
General Manager
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Stayed on business for 5 days, room spotless and just what you expect from a HI Xpress. Staff, excellant and helpfull and freen internet in rooms was very good. Not really walking distance to old town in winter but would be find in summer, taxi each way about 9 euros, busses to Centrall every 5 mins from front of hotel.
Dear Guest,
We are delighted to hear that you have enjoyed your 5 day stay in our Holiday Inn Express Antwerp City-North. Many thanks for your kind review and we hope to welcome you again in the near future.
Yours truly,
Olivier De Vuyst
General Manager
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Welcome was good on arrival, as a priority member we were given a free drink from the bar which was a nice touch.
Room was clean and tidy, bed was comfortable with an option of a hard or soft pillow.
We eat at a restaurant in the centre of Antwerp, and they were happy to book a taxi for us....
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Dear Priority Club Member,
Thank you very much for your kind words.
I have already forwarded your review to our staff.
We hope to welcome you back soon at the Holiday Inn Express Antwerp City-North on your next trip!
Kind Regards,
Joris Cammaer
General Manager
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