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Hilton Antwerp Old Town

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Groenplaats 32, Antwerp 2000, Belgium
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Hilton Antwerp Old Town
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Hilton Antwerp Old Town
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1,116 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Landen
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel has a superb location in the old center of Antwerp. The staff is professional and friendly. The rooms are clean and very important for a frequent traveller the rooms are very quiet. The hotel is not really design orientated, yet the rooms are classic and well maintained, basically standard good value for money. Nice breakfast experience! A variety... More 

Review collected in partnership with Hilton Hotels & Resorts

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Antwerp, Belgium
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Booked the executive king room, 225eur for 1 night. Checked in around 8pm (May 1st). Great start as we got upgraded to a junior suite. Downhill from there to find out the lounge was already closed for the night (reception claimed it was because it was a holiday, but the website clearly mentions Fridays open till 11pm, no mentioning of... More 

Was this review helpful? Yes 1
Royal Tunbridge Wells, United Kingdom
Top Contributor
167 reviews 167 reviews
36 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First time to Antwerp and must say it was a great city to visit and made even better by the Hilton Hotel stay. We booked a family suite which entitled you to the executive location benefits of breakfast, wifi and free drinks which is great when you want some quiet space away from the centre. Hotel room was a good... More 

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serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review

Hi Jump 32, Thank you very much for staying at the Hilton Old Town recently and posting your feedback on Trip Advisor. We were delighted to read that we managed to exceed your expectations. All customer feedback is shared with the teams as comments as yours will further fuel their confidence in excelling in service. We look forward to your... More 

Brooklyn, New York
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A really nice hotel with an excellent location on the Groenplatz, meaning in the center of the old town but not noisy or touristic, large, clean and high-quality room, a terrific brasserie/restaurant, good breakfast, and close to all museums and attractions. The hotel combines American-business-standard features with European food and service. The staff was pleasant and attentive.

Was this review helpful? Yes 1
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review

Hi larry183, Thank you for staying at the Hilton Antwerp old Town and posting your feedback on Trip Advisor. We were pleased to read that we managed to exceed your expectations in both service and with our facility. All customer's feedback is being shared with our teams as part of our improvement culture and rest assured that your comments will... More 

Amsterdam, The Netherlands
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago

In general the hotel is centrally located, convenient to restaurants and shopping. There was no staff to welcome you or taking care of your luggage etc. It is not a hotel to stay in for its kindness of the reception check-in staff. We had made a reservation for two rooms. We arrived at the hotel on 13:00. There was at... More 

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serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review

Hi JohnBridgeBirjmohun, Thank you for staying at the Hilton Antwerp Old Town recently and for posting your experience on Trip advisor. Besides your unfortunate experience upon arrival and with a front desk team member, I was pleased to read that you did enjoy the hotel and its facilities. We are sorry for the fact that one of our team members... More 

Senior Contributor
30 reviews 30 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful location right in the center of Old Town Antwerp. As a vacation hotel, it is the place to stay in Antwerp as everywhere in the Old Town is walking diatance and there are tons of restaurants 15-20 minutes walk away. Most are tourist traps but there are some like the "Invincible" which serves up incredible menu.

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serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review

Hi Miller C, Thank you very much for staying at the Hilton Antwerp Old Town recently and for posting your feedback on Trip Advisor. We were delighted to read that you did enjoy very much our facilities and services. As part of our improvement startegy we do share all guest feedback with the teams and rest assured your comments will... More 

Hampshire, uk
Contributor
16 reviews 16 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I chose this hotel over all others when visiting Antwerp. The staff are friendly, helpful and efficient. Clean airy rooms with little outside noise disturbance is always a good thing. We find its location suits as it's in the centre of all the shopping zones, tourist attractions and within easy access to the metro also.

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serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review

Hi Cathy B, Thank you for staying at the Hilton Antwerp Old Town recently and for sharing your experience on Trip Advisor. We were delighted to read that you did enjoy the facilities, service and city alike and we managed to exceed your expectations. All customer feedback is being shared with the teams as part of our improvement culture. Your... More 

Eastleigh, United Kingdom
Top Contributor
184 reviews 184 reviews
40 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 1 week ago

When visiting Antwerp, I always stay at this Hotel. This time I was here for a conference which that Hotel facilities were perfectly matched for. The rooms are fine and I was lucky enough to enjoy the relaxed quality of the Executive Lounge. This Hotel delivers standard Hilton quality and all the staff were very helpful. However, this Hotel is... More 

Was this review helpful? Yes 1
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review

Hi PFTraveller 62, Thank you very much for sharing your experience of the Hilton Antwerp Old Town on Trip Advisor and for returning and staying at the hotel recently. We were delighted to read that our facilities managed your expectations whilst attending your conference and rest assured that your feedback is being shared with the teams, as part of our... More 

new york
Top Contributor
51 reviews 51 reviews
44 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hilton Antwerp is in a great location, but it doesn't reach superior levels. The check-in staff often seems harried, stressed and about half the time doesn't look at you in the eye. They get it done with reasonable speed but seem like they wish they were some where else and pass off jobs to each other without it being... More 

Was this review helpful? Yes 2
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review

Hi lenorenewyork, Thank you very much for posting your experience on Trip advisor and staying at our property recently. As part of our improvement culture we do share all information with our teams and rest assured that we will address the several service related points with our Front desk team. We apologize for not excelling to your requirements. WIFI is... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The F & B supervisor Kristof Cuppens was excellent. His service was flawless. Made us feel very welcome and did his best to accomadate all our request as we needed halal food. It is nice to know that the hotel had certified halal food. Need also to congratulate the Chef whose culnary skills were brialliant as the food served in... More 

Was this review helpful? Yes 1
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review

Hi N farez I, Thank you for staying at the Hilton Antwerp Old Town and posting your feedback on Trip Advisor. We were delighted to read that we managed to exceed your expectations and particularly Kristof made your stay and experience an outstanding one. As part of our improvement and motivation culture we do share all guest feed back with... More 

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