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All 64 The Hague hotels

Crowne Plaza Den Haag - Promenade

5.0 of 5 Hotel   |   Van Stolkweg 1, The Hague 2585 JL, The Netherlands
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Ranked #12 of 64 hotels in The Hague
A recent review
4 of 5 stars reviewed 5 days ago
JKWD Hong Kong, China
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244 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Luxemburg
Contributor
17 reviews 17 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

When I stayed on a business trip end of last year in the hotel's new wing I burnt myself seriously at the leg when taking a bath. My fault I thought and I did not report directly to the hotel management. When I came back home my partner was shocked by the size of the burn and directly reported to... More

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London
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Dreadful and very expensive experience at this hotel, it has a new wing that looked fine and an old soviet era grey concrete block old wing that needs demolishing. Guess where I stayed. Small room, dreadful tiny bathroom with mouldy shower curtain, peeling wall paper, random holes on the wall, bizarre balcony with plastic chairs on it (unaccesable I should... More

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VPahlplatz, General Manager at Crowne Plaza Den Haag - Promenade, responded to this review

Dear Guest, Thank you for your review concerning your stay with us. I’m really sorry to hear that your experience with us was not up to standard. The hotel consists of two separate wings the original wing has 94 renovated bedrooms and suites, all featuring a spacious balcony. We are currently investigating why you weren’t able to access the balcony... More

Hong Kong, China
Top Contributor
151 reviews 151 reviews
116 hotel reviews
404 helpful votes 404 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I used to stay at this hotel regualrly and enjoyed it very much since its renovation a few years ago but it seems time to do another round of improvements since the furinshing has deteriorated since. During my stay last week, I had difficulty with opening the wardrobe door and the balcony door and experienced a fallen shower curtian. The... More

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Des Plaines, Illinois
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Crown Plaza as part of a conference at the World forum. The room was comfortable and we can't say enough about the restaurant. The included breakfast was very good and the dinners were wonderful. We loved the concept of the small plates for dinner. We enjoyed every one of the plates we tried. This hotel is... More

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Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review

Dear Lisa, Thank you for taking the time to share your experiences online, this is much appreciated. Our concept in the Restaurant only excistst for 1.5 years, nice to know that you have enjoyed it! I will definately investigate wether we can implement the service of an express check out.This will help a lot, especially during conferences as you mentioned.... More

raanana,
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed four nights for business at this hotel because of its excellent location relative to the world forum. The hotel is luxurious without being ostentatious. The room was lovely (executive room) with a very comfortable bed, large screen television and a deep bathtub which had handrails--a practicality often forgotten in some of the more glitzier hotels. There is an... More

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Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review

Dear guest, Wow, thank you for your detailed review! So great to read that you have enjoyed both our facilities and service provided by our staff members. Thanks again for sharing your experiences online. Hopefully we may welcome you again in The Hague. Kind regards, Donna van Eekeren Front Office Manager More

Gothenburg, Sweden
2 reviews
3 of 5 stars Reviewed 1 week ago

Spent 4 nights here on business. This hotel is for people traveling on business, the spa/gym area and room was above average, better than most NL hotels. I had two problems making it 3/5 instead of 4/5, the service in restaurant was way below average, even by NL standards and the internet connection was capped.

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Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review

Dear guest, Thank you for sharing your feedback online. Great to hear that you have anjoyed our Wellness facilities and the hotel room. We are currently investigating, together with our internet supplier, how we can update and improve our internet service. I am sorry to hear that we could not meet your expectations during dinner. Your feedback is discussed with... More

Portsmouth, United Kingdom
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago

Visited the hotel for a single night in March 2014 on business, from the moment I arrived everything was a problem. Staff were not interested in serving me. Their were 2 receptionists on arrival one was checking in another customer, the other was not interested in serving anyone, was not really doing much, and without acknowledging me, looked directly at... More

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Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review

Dear Glenn, I have send you an e-mail last week with our response. Kind regards, Donna van Eekeren Front Office Manager More

Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

What a refreshing experience to email a hotel and for them to come back almost immediately with response that answers your question, is to the point and offers intelligent and viable alternatives. Quite unlike the robot-like responses you get from a lot of hotels (including those at the high end of the scale). I am due to arrive on April... More

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Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review

Dear Mike, Thank you very much for your personal feedback! I have shared this with JM! I hope you have enjoyed your stay on the 1st of April, and that we may welcome you back sometime in the near future. Warm regards, Donna van Eekeren Front Office Manager More

Sunderland
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I spent three nights at the Crowne Plaza and found it like many others ideally situated for getting around the area. The company office was five mins walk so good for that. However due to heads of state coming to The Hague on the 24 TH March, security was been tightened around the world centre, which was becoming a hindrance.... More

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Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review

Dear guest, I would like to thank you for your extensive feedback, we can really use this to improve our service where needed. I really appreciate it that you have taken the time to provide us with your experiences. I hope the security measures due to the NSS 2014 did not trouble you a lot. Your remarks about the bar... More

Caerphilly, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here on business on three occasions from October 2013 and February 2014. The hotel is well furnished and looked after. It's very clean and the rooms are a nice size. Staff were always very helpful and very knowledgable about the surrounding area and transport systems. On the three occasions I was there I had a free upgrade to... More

Was this review helpful? Yes 2
Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review

Dear guest, I would like to thank you for sharing your positive review online, I appreciate it a lot. It is great to read that you have enjoyed both our hotel and the great city The Hague. We are currently investigating whether we can improve our free internet service, especially for our business guests. I hope we may welcome you... More

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Additional Information about Crowne Plaza Den Haag - Promenade

Also Known As:
Crowne Plaza Den Haag - Promenade Hotel
Crowne Plaza Den Haag - Promenade Hotel The Hague
Crowne Plaza Den Haag
Crowne Plaza The Hague
Address: Van Stolkweg 1, The Hague 2585 JL, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > The Hague
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in The Hague
#11 Family Hotel in The Hague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Den Haag - Promenade 5*
Official Description (provided by the hotel):
Crowne Plaza Den Haag - Promenade hotel is surrounded by beautiful woodlands, peacefully located in the direct vicinity of the O.P.C.W., the Yugoslavia Tribunal, the Peace Palace, the World Forum Convention Centre, miniature city of Madurodam, Scheveningen beach with its sophisticated boulevard and the lively shopping centre of downtown The Hague.The Crowne Plaza Den Haag - Promenade hotel offers a high standard of service and deluxe accommodation. Throughout the building one can admire numerous paintings from prominent Dutch artists, a unique ongoing exhibition owned by the hotel and included in the official 'Guiness Book of Records.'Among the facilities of Crowne Plaza Den Haag - Promenade you'll find spacious meeting accommodation, hotel rooms and suites. The unique 5-roomed Prominential Suite has been the 'home' for visiting heads of state, dignitaries and leading artists. The Brasserie Promenade restaurant and the Couperus bar with its Grand Cafe make this hotel a culinary paradise. The private parking lot for 200 cars is unique in The Hague. The unique features of the hotel make it the ideal venue for any corporate or leisure visit or any event in The Hague. ... more   less 
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