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Carlton Ambassador Hotel

Certificate of Excellence
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Sophialaan 2, 2514 JP The Hague, The Netherlands
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10% off room rate
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Carlton Ambassador Hotel
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Carlton Ambassador Hotel
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261 reviews from our community

Traveler rating
    166
    70
    19
    3
    3
See reviews for
22
99
15
89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Swedish first
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English first
  • All months
    (261)
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    (54)
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    (73)
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Dusseldorf, Germany
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

We decided to spend a long week end visiting The Hague and surroundings and ended up booking this hotel based on TripAdvisor ratings. I am glad we did.We stayed at what they call Residence which is a new part of the Hotel featuring larger and I guess nicer rooms with quite an original decoration. The place was walking distance from... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Jorge, We are thrilled you chose to stay at the Ambassador whilst visiting The Hague for a long weekend trip and it is great to read that we were the perfect place for you. Our staff members are very happy to have made your stay so memorable. We would love to welcome you back soon! Thank you for being... More 

The Hague, The Netherlands
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was a fantastic experience to have a lunch with the colleagues at this lovely hotel. I enjoyed the meal, the atmosphere and everything. Looking forward to going back again. Besides, the price was fair comparing the quality.

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Reading your review really made our day, thanks al lot for the fantastic recommendation of our restaurant Henricus! Our food & beverage team can't wait welcoming you back soon. With kindest regards, Arwin Paulides More 

Hemel Hempstead, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Second time we have stayed at the Carlton Ambassador, once again the staff were very friendly and helpful. Enjoyed the breakfast and the location of the hotel is good. On a negative note we stayed in a 'Superior Double', however not sure how it has this rating as some of the wallpaper was stained and the extractor fan in the... More 

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Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thank you for taking the time to let us know how you experienced the Ambassador! My sincere apologies for the fact that the wallpaper in your room was stained, we immediately put the room "out of order" to solve this. I am happy to read that you appreciated our friendly staff and the quality of breakfast. As a... More 

Lasne, Belgium
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

...to make this hotel a real 4 star place. The commercial area (lobby, bar and restaurant) cosy but could use some refurnishing. The staff, however, does not need any uplift. They were without any exception very friendly, helpful and gave us a warm welcome at every passage. Good location in a fairly quiet neighborhood and yet only 10 min walk... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Serving our guests with the highest standards of friendly and attentive service is something we really pride ourselves on so I am delighted our team helped to make your stay so memorable. With great pleasure I would like to mention that our plans for a ground floor renovation are almost ready to start this project. Thank you for... More 

Top Contributor
71 reviews 71 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 5, 2015

I've stayed there for one night. The hotel is well located. The rooms are clean, but very small. The bed was not comfortable at all. The staff ... OK, friendly but that's it. I expect much more service at a 4* rated hotel. At some 3* rated hotel, you get much better service then over there. The breakfast was simple... More 

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Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Mariam, I am very sorry you were disappointed with your stay in August at the Ambassador as we always wish to exceed guests expectations. I really like to get in touch with you personally to get more details about your experiences. To be honest, after that I do hope we get a second chance and that you would like... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2015

A distinguished appearance from the outside and warm and friendly inside. The staff are welcoming and attentive to guests' needs. My room had been recently refurbished, with a Delft style bathroom decor. Shower and bath. Comfortable bed and pillows. Electric black out blinds aided sleep. Effective air con. Problem free - and free - Wi Fi. Coffee maker as well... More 

Was this review helpful? Yes 1
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Jonathan, Thank you for your brilliant review of your recent visit to the Ambassador! We are so pleased you enjoyed our centrally location and the decor and facilities of your Signature room. Fantastic to read you also enjoyed the flexibility (available till 11.30 pm) of our MoodBook menu and the quality of the food. We hope you have the... More 

1 review
5 of 5 stars Reviewed January 5, 2015

We recently stayed in two rooms at this lovely boutique hotel. The staff is lovely and helpful, housekeeping accommodating and thorough and the location is close to cafes, shopping and major city historic sites and museums. We will stay again when we return in May!

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thank you for being our guest and for sharing your experiences at the Ambassador with the Tripadvisor community. Great that you mention the word "lovely" twice in your review, a sweet hotel as being lovely is exactly what we want to be. Looking forward to welcoming you back in May! With best regards, Arwin Paulides More 

Waalre
Top Contributor
52 reviews 52 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 23, 2014

I stayed 4 days in this hotel for business reasons. The personal attention of the staff, the high service level, the charatcteristic rooms, the good quality of the food, it all contributed to an unfoegettable stay I would surely recommend this hotel for either business or private trips. Location is ideal, close to the city center (just 5 - 10... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Guest, Thanks a lot for your fantastic recommendation of the Carlton Ambassador! Serving our guests with the highest standards of friendly and attentive service is something we really pride ourselves on so I am delighted our team helped to make your stay so memorable. We are looking forward to welcoming you back soon. With kindest regards, Arwin Paulides More 

Belgium
Top Contributor
74 reviews 74 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 7, 2014 via mobile

i like going there from time to time with colleagues and enjoy the food inside or on the terrace when the weather permits... Never had a surprise, good or bad... Quality is consistent and taste is good! I recommend if you like good quality hotel chain food...

Was this review helpful? Yes 1
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Mr de Bock, Thank you for taking the time to write a review to share your experiences in our restaurant and for the recommendation of it. Our Chef, Edward Kreuger, was very happy to read that the quality of the food is consistent and the taste is good. I sincerely do hope to get the chance to welcoming you... More 

Madrid, Spain
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 5, 2014

Stayed for one night this week. Check-in excellent and the hotel offers a warm welcoming feeling and personal touch. Rooms cleaned to a very high standard but cold. I could not find any heating. The bathroom is excellent, immaculately clean and warm. The lighting in the rooms is poor and most of mine were rather oddly plugged out. But not... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, First of all I would like to thank you for sharing your experiences at the Ambassador with other travellers. Your compliments about the warm welcoming feeling and personal touch make us very proud. Of course I am not happy with the fact that your room was too cold and that you could not find any heating. The heating... More 

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