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Carlton Ambassador Hotel

Certificate of Excellence
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Sophialaan 2, 2514 JP The Hague, The Netherlands
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10% off room rate
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Carlton Ambassador Hotel
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Carlton Ambassador Hotel
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281 Reviews from our TripAdvisor Community

Traveler rating
    176
    76
    23
    3
    3
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24
109
17
93
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (281)
  • Mar-May only
    (67)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (73)
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Bellingen, Australia
Top Contributor
63 reviews 63 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Look, I know some people adore quaint old-world style hotels, with different coloured carpets on different floors, and themed etchings, but I'm not really one of them. If you do, the Carlton Ambassador is for you. Getting down to core issues: 1) internet is patchy, so make sure you get a room with good coverage. I had to move (always... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Tim, Thank you for reviewing your recent experience at Carlton Ambassador, we appreciate all feedback! I am sorry the interior design was not your taste. We actually do have different room types, our "Signature" rooms could be more to your liking. Besides, by the end of this month our reception area will be a brand new inspiring zone and... More 

ACT, Australia
Top Contributor
66 reviews 66 reviews
48 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for four nights, while attending a conference. Lovely hotel, good sized room, very comfortable bed, lovely bathroom, free wifi, great breakfasts, kitchen very happy to adjust lunch and dinner menu for a vegetarian, fantastic staff. Would definitely go back.

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thanks for your great review, we are so glad you love everything about Carlton Ambassador and hope you come back to see us again soon. We will make sure your next stay is even more enjoyable so do get in touch with us when you are planning another visit. Our Chef, Edward Kreuger, and his team are more... More 

Washington, District of Columbia, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 29, 2015

I really enjoy the Carlton Ambassador for my business trips to The Hague. The hotel is definitely old school with a design that I can only describe as baroque. The rooms are typically on the small side, but well appointed and comfortable, with vibrant colors, good tile work in the bathrooms, and lots of antique wood design touches. The breakfast... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Jeffrey, It is great to read that you always have such an enjoyable time at Carlton Ambassador during your business trips to The Hague. It is always a compliment to receive positive feedback so thank you for reviewing your experience at our hotel. Our Rubens bartender, Ewout, can't wait to introduce you to other local spirits.... With kindest regards,... More 

Vaasa, Western Finland, Finland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 26, 2015

When I arrived, my room was (to my delight) upgraded to a residence. Room was large and clean (not to mention brand new) and the service was prompt and of high quality. Breakfast was also good, as was the food served in the restaurant throughout the day. The location is quiet and yet close to the city center: Another plus.... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Thanks for your great review Antti, we are so glad you love everything about Carlton Ambassador and hope you come back to see us again soon. Looking forward to your next visit to The Hague! Best regards, Arwin Paulides More 

Brussels, Belgium
Top Contributor
66 reviews 66 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 25, 2015

Convenient location, bit old-fashioned but nice. Most of breakfast is still served at the table, very attentive, great start in the day. Hotel parking is very limited, advance reservation therefore necessary. Only one receptionist was a bit on our nerves: was not aware, that luggage was already in the room and argued her way why it was impossible to have... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thank you for sharing your experience at Carlton Ambassador with the Tripadvisor community. We are delighted with your great compliments about the way we serve breakfast. My sincere apologies for the misunderstanding about your luggage, I am glad it was finally solved. We hope to see you at the Ambassador again in the future! Our breakfast team can't... More 

Ghent, Belgium
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 20, 2015

The hotel is in a good position, I'd say 10 minutes walk from the centre and main museums, lots of good restaurants in the neighbourhood, and with a professional and friendly staff (at least 5 out of the 7 we met were). The problem is that in a 4 stars you expect: the bathtub to be not only beautiful but... More 

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Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Federico, I would like to thank you again for your compliments about our team and for the fact that you enjoyed our good location. I really appreciate to have had the chance to talk about your points of improvement during our telephone call recently. Again my sincere apologies that we were not able to meet your expectations for 100%.... More 

belfast
Top Contributor
74 reviews 74 reviews
28 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed May 5, 2015

We stayed here for a friends wedding. The staff couldn't do enough - they even found me a hairdresser at short notice. The staff are 5* the hotel is sadly 3* - we had a superior room which was large but the decor was tired and old fashioned, the furniture was worn and had stains on it. The breakfast was... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thank you for all your fabulous words about our staff and the quality of food. We are also looking back at an amazing wedding party and miss all the wedding guests who stayed at the Ambassador before, during and after the wedding. What an unique atmosphere it was! We are incredibly disappointed to have let you down regarding... More 

Washington DC
Top Contributor
102 reviews 102 reviews
28 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed May 1, 2015

No problems with the Ambassador. Very helpful and friendly staff. Room was fine, kind of small, but I think that is generally characteristic of hotels in Netherlands. Old world, romantic design to rooms and hotel overall. If you are looking for hip, modern, not the place for you. My room had an adjoining door which I do not like and... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thank you for sharing your recent experience at Carlton Ambassador and for your great compliments about our staff. We sincerely do hope to have the chance to welcoming you back. In that case I will personally show you it is just a five minute walk from our hotel to the city centre :) With kind regards, Arwin Paulides More 

Staffordshire
Contributor
18 reviews 18 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 12, 2015

OWe had an all too brief three night stay at the Carlton Ambassador. The restaurant served excellent food but it lacked the buzz of a busy city environment. Breakfasts were first class with a good variety of food. Absolutely no adverse criticism of the hotel, the staff, without exception, bent over backwards to meet every request. The reception staff were... More 

Was this review helpful? Yes 1
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guests, Thank you for your great review of your recent experience at the Carlton Ambassador. We are delighted you had such an enjoyable stay with us and hope you return for a couple of nights again in The Hague soon. Your specific compliments about the quality of food and the enthusiasm of our staff are making us very happy.... More 

Dusseldorf, Germany
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

We decided to spend a long week end visiting The Hague and surroundings and ended up booking this hotel based on TripAdvisor ratings. I am glad we did.We stayed at what they call Residence which is a new part of the Hotel featuring larger and I guess nicer rooms with quite an original decoration. The place was walking distance from... More 

Was this review helpful? Yes 1
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Jorge, We are thrilled you chose to stay at the Ambassador whilst visiting The Hague for a long weekend trip and it is great to read that we were the perfect place for you. Our staff members are very happy to have made your stay so memorable. We would love to welcome you back soon! Thank you for being... More 

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