We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Carlton Ambassador Hotel

Certificate of Excellence
Hotel website
Sophialaan 2, 2514 JP The Hague, The Netherlands
Special Price
10% off room rate
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Carlton Ambassador Hotel
Professional photos View all
Browse nearby
Carlton Ambassador Hotel
Write a Review

270 reviews from our community

Traveler rating
    169
    75
    20
    3
    3
See reviews for
23
105
15
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (270)
  • Mar-May only
    (63)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (73)
All months
Brussels, Belgium
Top Contributor
62 reviews 62 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed today NEW

Convenient location, bit old-fashioned but nice. Most of breakfast is still served at the table, very attentive, great start in the day. Hotel parking is very limited, advance reservation therefore necessary. Only one receptionist was a bit on our nerves: was not aware, that luggage was already in the room and argued her way why it was impossible to have... More 

Was this review helpful? Yes
Ghent, Belgium
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is in a good position, I'd say 10 minutes walk from the centre and main museums, lots of good restaurants in the neighbourhood, and with a professional and friendly staff (at least 5 out of the 7 we met were). The problem is that in a 4 stars you expect: the bathtub to be not only beautiful but... More 

Was this review helpful? Yes
belfast
Top Contributor
71 reviews 71 reviews
27 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a friends wedding. The staff couldn't do enough - they even found me a hairdresser at short notice. The staff are 5* the hotel is sadly 3* - we had a superior room which was large but the decor was tired and old fashioned, the furniture was worn and had stains on it. The breakfast was... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thank you for all your fabulous words about our staff and the quality of food. We are also looking back at an amazing wedding party and miss all the wedding guests who stayed at the Ambassador before, during and after the wedding. What an unique atmosphere it was! We are incredibly disappointed to have let you down regarding... More 

Washington DC
Top Contributor
100 reviews 100 reviews
28 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

No problems with the Ambassador. Very helpful and friendly staff. Room was fine, kind of small, but I think that is generally characteristic of hotels in Netherlands. Old world, romantic design to rooms and hotel overall. If you are looking for hip, modern, not the place for you. My room had an adjoining door which I do not like and... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thank you for sharing your recent experience at Carlton Ambassador and for your great compliments about our staff. We sincerely do hope to have the chance to welcoming you back. In that case I will personally show you it is just a five minute walk from our hotel to the city centre :) With kind regards, Arwin Paulides More 

Staffordshire
Contributor
16 reviews 16 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 12, 2015

OWe had an all too brief three night stay at the Carlton Ambassador. The restaurant served excellent food but it lacked the buzz of a busy city environment. Breakfasts were first class with a good variety of food. Absolutely no adverse criticism of the hotel, the staff, without exception, bent over backwards to meet every request. The reception staff were... More 

Was this review helpful? Yes 1
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guests, Thank you for your great review of your recent experience at the Carlton Ambassador. We are delighted you had such an enjoyable stay with us and hope you return for a couple of nights again in The Hague soon. Your specific compliments about the quality of food and the enthusiasm of our staff are making us very happy.... More 

Dusseldorf, Germany
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

We decided to spend a long week end visiting The Hague and surroundings and ended up booking this hotel based on TripAdvisor ratings. I am glad we did.We stayed at what they call Residence which is a new part of the Hotel featuring larger and I guess nicer rooms with quite an original decoration. The place was walking distance from... More 

Was this review helpful? Yes 1
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Jorge, We are thrilled you chose to stay at the Ambassador whilst visiting The Hague for a long weekend trip and it is great to read that we were the perfect place for you. Our staff members are very happy to have made your stay so memorable. We would love to welcome you back soon! Thank you for being... More 

The Hague, The Netherlands
Top Contributor
67 reviews 67 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 5, 2015

It was a fantastic experience to have a lunch with the colleagues at this lovely hotel. I enjoyed the meal, the atmosphere and everything. Looking forward to going back again. Besides, the price was fair comparing the quality.

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Reading your review really made our day, thanks al lot for the fantastic recommendation of our restaurant Henricus! Our food & beverage team can't wait welcoming you back soon. With kindest regards, Arwin Paulides More 

Hemel Hempstead, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 24, 2015

Second time we have stayed at the Carlton Ambassador, once again the staff were very friendly and helpful. Enjoyed the breakfast and the location of the hotel is good. On a negative note we stayed in a 'Superior Double', however not sure how it has this rating as some of the wallpaper was stained and the extractor fan in the... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thank you for taking the time to let us know how you experienced the Ambassador! My sincere apologies for the fact that the wallpaper in your room was stained, we immediately put the room "out of order" to solve this. I am happy to read that you appreciated our friendly staff and the quality of breakfast. As a... More 

Lasne, Belgium
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 24, 2015

...to make this hotel a real 4 star place. The commercial area (lobby, bar and restaurant) cosy but could use some refurnishing. The staff, however, does not need any uplift. They were without any exception very friendly, helpful and gave us a warm welcome at every passage. Good location in a fairly quiet neighborhood and yet only 10 min walk... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Serving our guests with the highest standards of friendly and attentive service is something we really pride ourselves on so I am delighted our team helped to make your stay so memorable. With great pleasure I would like to mention that our plans for a ground floor renovation are almost ready to start this project. Thank you for... More 

Top Contributor
73 reviews 73 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed February 5, 2015

I've stayed there for one night. The hotel is well located. The rooms are clean, but very small. The bed was not comfortable at all. The staff ... OK, friendly but that's it. I expect much more service at a 4* rated hotel. At some 3* rated hotel, you get much better service then over there. The breakfast was simple... More 

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Mariam, I am very sorry you were disappointed with your stay in August at the Ambassador as we always wish to exceed guests expectations. I really like to get in touch with you personally to get more details about your experiences. To be honest, after that I do hope we get a second chance and that you would like... More 

Questions? Get answers from hotel staff and past guests. Ask a question

93 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (75)
Viewed
Hotel & grounds (20)
Viewed
Dining (4)
Viewed
Bathroom (7)
Viewed
Room/suite (20)
Viewed
View from room (2)
Viewed
Other (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Dining (4)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (3)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities