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Carlton Ambassador Hotel

4.0 of 5 Sophialaan 2, 2514 JP The Hague, The Netherlands
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Certificate of Excellence 2014
Carlton Ambassador Hotel
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Carlton Ambassador Hotel
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257 reviews from our community

Traveler rating
    164
    69
    18
    3
    3
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22
95
15
89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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  • English first
  • French first
  • German first
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English first
  • All months
    (257)
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    (50)
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    (76)
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    (58)
  • Dec-Feb only
    (73)
All months
Contributor
20 reviews 20 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

It was a fantastic experience to have a lunch with the colleagues at this lovely hotel. I enjoyed the meal, the atmosphere and everything. Looking forward to going back again. Besides, the price was fair comparing the quality.

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Hemel Hempstead, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Second time we have stayed at the Carlton Ambassador, once again the staff were very friendly and helpful. Enjoyed the breakfast and the location of the hotel is good. On a negative note we stayed in a 'Superior Double', however not sure how it has this rating as some of the wallpaper was stained and the extractor fan in the... More 

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Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thank you for taking the time to let us know how you experienced the Ambassador! My sincere apologies for the fact that the wallpaper in your room was stained, we immediately put the room "out of order" to solve this. I am happy to read that you appreciated our friendly staff and the quality of breakfast. As a... More 

Lasne, Belgium
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

...to make this hotel a real 4 star place. The commercial area (lobby, bar and restaurant) cosy but could use some refurnishing. The staff, however, does not need any uplift. They were without any exception very friendly, helpful and gave us a warm welcome at every passage. Good location in a fairly quiet neighborhood and yet only 10 min walk... More 

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Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Serving our guests with the highest standards of friendly and attentive service is something we really pride ourselves on so I am delighted our team helped to make your stay so memorable. With great pleasure I would like to mention that our plans for a ground floor renovation are almost ready to start this project. Thank you for... More 

Top Contributor
71 reviews 71 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed there for one night. The hotel is well located. The rooms are clean, but very small. The bed was not comfortable at all. The staff ... OK, friendly but that's it. I expect much more service at a 4* rated hotel. At some 3* rated hotel, you get much better service then over there. The breakfast was simple... More 

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Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Mariam, I am very sorry you were disappointed with your stay in August at the Ambassador as we always wish to exceed guests expectations. I really like to get in touch with you personally to get more details about your experiences. To be honest, after that I do hope we get a second chance and that you would like... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

A distinguished appearance from the outside and warm and friendly inside. The staff are welcoming and attentive to guests' needs. My room had been recently refurbished, with a Delft style bathroom decor. Shower and bath. Comfortable bed and pillows. Electric black out blinds aided sleep. Effective air con. Problem free - and free - Wi Fi. Coffee maker as well... More 

Was this review helpful? Yes 1
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Jonathan, Thank you for your brilliant review of your recent visit to the Ambassador! We are so pleased you enjoyed our centrally location and the decor and facilities of your Signature room. Fantastic to read you also enjoyed the flexibility (available till 11.30 pm) of our MoodBook menu and the quality of the food. We hope you have the... More 

1 review
5 of 5 stars Reviewed January 5, 2015

We recently stayed in two rooms at this lovely boutique hotel. The staff is lovely and helpful, housekeeping accommodating and thorough and the location is close to cafes, shopping and major city historic sites and museums. We will stay again when we return in May!

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Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, Thank you for being our guest and for sharing your experiences at the Ambassador with the Tripadvisor community. Great that you mention the word "lovely" twice in your review, a sweet hotel as being lovely is exactly what we want to be. Looking forward to welcoming you back in May! With best regards, Arwin Paulides More 

Waalre
Top Contributor
51 reviews 51 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 23, 2014

I stayed 4 days in this hotel for business reasons. The personal attention of the staff, the high service level, the charatcteristic rooms, the good quality of the food, it all contributed to an unfoegettable stay I would surely recommend this hotel for either business or private trips. Location is ideal, close to the city center (just 5 - 10... More 

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Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Guest, Thanks a lot for your fantastic recommendation of the Carlton Ambassador! Serving our guests with the highest standards of friendly and attentive service is something we really pride ourselves on so I am delighted our team helped to make your stay so memorable. We are looking forward to welcoming you back soon. With kindest regards, Arwin Paulides More 

Belgium
Top Contributor
69 reviews 69 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 7, 2014 via mobile

i like going there from time to time with colleagues and enjoy the food inside or on the terrace when the weather permits... Never had a surprise, good or bad... Quality is consistent and taste is good! I recommend if you like good quality hotel chain food...

Was this review helpful? Yes 1
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Mr de Bock, Thank you for taking the time to write a review to share your experiences in our restaurant and for the recommendation of it. Our Chef, Edward Kreuger, was very happy to read that the quality of the food is consistent and the taste is good. I sincerely do hope to get the chance to welcoming you... More 

Madrid, Spain
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 5, 2014

Stayed for one night this week. Check-in excellent and the hotel offers a warm welcoming feeling and personal touch. Rooms cleaned to a very high standard but cold. I could not find any heating. The bathroom is excellent, immaculately clean and warm. The lighting in the rooms is poor and most of mine were rather oddly plugged out. But not... More 

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Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear guest, First of all I would like to thank you for sharing your experiences at the Ambassador with other travellers. Your compliments about the warm welcoming feeling and personal touch make us very proud. Of course I am not happy with the fact that your room was too cold and that you could not find any heating. The heating... More 

Tel Aviv, Israel
Contributor
17 reviews 17 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 4, 2014

I stayed for two nights. It was a very comfortable hotel. The rooms are not enormous, but are certainly big enough. Decor a little kitsch, but aside from that no complaints. Bed was very comfortable (although an excess of pillows).

Was this review helpful? Yes
Arwin_Paulides, General Manager at Carlton Ambassador Hotel, responded to this review

Dear Guest, Fantastic to read you experienced your stay with us as very comfortable! If you do prefer enormous rooms during a next stay I can really recommend our Residences & Suites. All equipped with the most comfortable beds as well. Thank you for being our guest. With kind regards, Arwin Paulides More 

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Additional Information about Carlton Ambassador Hotel

Address: Sophialaan 2, 2514 JP The Hague, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > The Hague
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Carlton Ambassador Hotel 4*
Number of rooms: 78
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Also Known As:
Hotel Carlton Ambassador
Carlton Ambassador The Hague
Hotel Style:
#2 Business Hotel in The Hague
#3 Luxury Hotel in The Hague
#9 Romantic Hotel in The Hague

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