If Murphy would have been to this hotel, his laws would have been named after this hotel. Failing air-conditioning, failing lighting, double booking, overcharged on checkout, locked before a closed door in the middle of the night. I could go on and on, but I'll leave it at that.

We made our Internet booking but after about an hour the hotel receptionist phoned to say the hotel was fully booked and would we mind going to their sister hotel, which we agreed, then another call to say that too was booked and would we go to another, we agreed only to be called back saying the first hotel was... More

Had a minor issue at check in (some computer problem), but this was easily handled by the staff. Whom I found extremely friendly and knowledgeable. Car parking is in a multi story car park in the same building (above a supermarket). I suggest parking on the ground floor as exiting the car park on foot is not clear if the... More

Booked in December 2010, got contacted end of June 2011 that room was double booked and we had to stay in a hotel 15km (10 miles) away. Only after threatening legal action, this issue was solved - but only the day before arrival. Upon arrival none of the lights in the room worked, in our friend's room the air conditioning... More

Please dont stay at this hotel.We booked in for three nights, returned on the second evening to find that the staff had entered out room, removed all our belongings and stuck them in a meeting room next to the reception. My wallet and phone were missing!I obviously was very annoyed( MY husband was running the Marathon the next day!).The staff... More

This was one of the worst hotel experiences we every lived: According to my wife the booking was already very hard and complex, and we only pursued cause the rooms and offer seemed attractive. Though once there, we were welcomed in a freezing cold loft room - no way to change to another room - and so not really possible... More

We chose this hotel for a long weekend, based on the fact that the website claims the rooms are soundproof, so you should not hear anything. Nevertheless, there was a party downstairs, and so we could "enjoy" loud music the first part of the night. Nobody was found to complain to, and calls to the reception were not answered (they... More

The "hotel" at Stroom is an afterthought, not the primary business and most definitely not 4 star. The bed is extremely comfortable, but as I write there is a wedding downstairs which we will hear until at least 1am. The staff didn't let us know about this. When we complained to the manager he offered is a room one floor... More

Must be the worst boutique style hotel I have had this misfortune to stay in. The service was (or lack of) was a joke. We were pointed in the direction of the elevator, nobody to show us to our room or take our bags. The receptionist did however point out that all the IPODs were out so we couldn't have... More