We had booked to stay at the Emma before reading the reviews left here, after reading them we were a little worried about what to expect but we were pleasantly surprised. On reaching the hotel we were greeted by a very charming young man who knew who we were, he was very helpful and later when we asked for an... more

The location is nice, but there are much better options in this neighborhood. The room we got was very old and smokey, not at all like the info on the website. The breakfast was disappointing, the prepacked cakes were past their expiry dates. The man at the reception did nothing to explain or help, and when spoke to the manager... more

We have some relatives in Rotterdam and we were attending a huge wedding there. The hotel seemed located centrally which to be fair it is, but you can't imagine how rude the owner is and the cleaning staff. They never greet you with a smile. They're very stern and never ever helpful. When I wanted to confirm my airline reservation... more

Travelled to Rotterdamn for a conference along with a co-worker. We arrived early and were not able to check in and were asked to sit in their lounge, which is pretty much just a landing with a two seat couch. Finally got into the room but there was no A/C at all. Opened the window for at least a breeze... more

Clean and comfortable - what more could you ask for? Friendly welcome? Yes, got that. Decent breakfast? Yes, got that too. Good location? Yes, it was - for us anyway. Helpful staff? Yes. I'd happily stay there again. more

We arrived at the Hotel Emma to discover that extensive building work was being carried out. We had booked this months in advance, but there had been no contact from the hotel to advise us that this would be happening. There was, however, a letter from the manager in the welcome pack. This assured us that the work would only... more

This small hotel is very well situated. It is only 200m. from the shopping centre and the same distance from the museum park. Trams 4 and 5 stop outside ( two stops from Central station). There is also a Metro station at 50m. The hotel itself is unpretentious but my room was excellent and although facing a busy street it... more