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The Manhattan Hotel Rotterdam

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Weena 686, 3012 CN Rotterdam, The Netherlands
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The Manhattan Hotel Rotterdam
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1,080 Reviews from our TripAdvisor Community

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There are newer reviews for The Manhattan Hotel Rotterdam
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london
Level Contributor
123 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 27, 2014

I was interested to be going back to this hotel, which I remembered as the Westin. I am afraid that the change has not done the hotel any favours. I remeber the hotel as new and modern, and it seems that nothing has been done to the hotel for a long time. My room was a reasonable size, with large... More 

Helpful?
Thank lteast
SanneTenWolde, Guest Relations Manager at The Manhattan Hotel Rotterdam, responded to this review

Dear Lteast, Thank you very much for your stay with us and sharing your thoughts online. Your comments are highly valuable to us as it is with this information we are able to improve our services. I sincerely apologize for not meeting your expectations throughout your stay; needless to say this kind of experience is not what we envisage for... More 

Europe
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 20, 2014

This review is based on what I would expect from a 5-star hotel. Unfortunately there is little about the Manhattan that lives up to this expectation. There are stains on the carpet in my room as well as on the chair, non-descript interior, no bath robe or slippers, and pillows and duvet have a cheap feel to them. It beats... More 

Helpful?
1 Thank travelbird44
SanneTenWolde, Guest Relations Manager at The Manhattan Hotel Rotterdam, responded to this review

Dear Travelbird44, Thank you very much for your visit and taking some time to share your thoughts and experiences with us. We highly appreciate your feedback, since this gives us the opportunity to recognize the improvement points in our organization. I would like to offer you my sincere apologies for the unsatisfactory experience you had at the hotel; needless to... More 

Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 16, 2014 via mobile

Great value for money and a wonderful experience. Great service from all of the staff. I had a corner room on the 9th floor with great views. The room itself was very clean and spacious. The breakfast was fairly standard for a 5 star hotel and perfectly presented. The hotel is opposite the train station and I was spoilt for... More 

Helpful?
Thank Jsc8
SanneTenWolde, Guest Relations Manager at The Manhattan Hotel Rotterdam, responded to this review

Dear Jsc8, Reference is made to your recent stay at The Manhattan Hotel Rotterdam. It is very much appreciated that you took the time to share your impressions on Tripadvisor.com I am delighted to note that you enjoyed your stay and that your overall satisfaction was good. We attach a lot of importance to your feedback as with this information... More 

Chongqing, China
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 7, 2014 via mobile

Dirty carpets, smelly room that does not have a window to open to get rid of the smell, fixtures such as shaving mirror in ramshackle state, remote control of which buttons are crusted over with grime. Remember these news articles about how many bacteria can be found on remote controls in hotels, they gave me a 'clean' one.....not...was even worse.... More 

Helpful?
1 Thank Rita R
SanneTenWolde, Guest Relations Manager at The Manhattan Hotel Rotterdam, responded to this review

Dear Rita R, Thank you very much for sharing your experiences on Tripadvisor.com. We attach a lot of importance to your feedback as it is with this information that we are able to recognize and improve the critical points within our organization. I am sorry to hear that we have not been able to live up to the expectations you... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 4, 2014

I stayed with my family in the hotel during a visit to tulip gardens. The hotel is very conveniently located in the city centre. The rooms were very clean and comfortable. The staff were extremely helpful. My daughter was not feeling very well and the hotel staff went out of their way to prepare special food for her and didn't... More 

Helpful?
Thank NormalCustomer
SanneTenWolde, Guest Relations Manager at The Manhattan Hotel Rotterdam, responded to this review

Dear NormalCustomer, Thank you for taking the time to share your recent experience at The Manhattan Hotel Rotterdam with us. I am very pleased to hear that you enjoyed your stay and that you found the accessibility of the hotel convenient. Your comment regarding the friendliness and helpfulness of the staff will definitely be shared within all departments. Should you... More 

Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 4, 2014

We stayed here for 4 nights whilst in Rotterdam and absolutely loveddddd it! We were on a budget for this trip, and booked at the last minute and picked it up much cheaper than a lot of the 3-4 star hotels in Rotterdam so I was a little concerned, however upon arrival I was pleasantly surprised. Definitely up to 5... More 

Helpful?
Thank 578cassc
SanneTenWolde, Guest Relations Manager at The Manhattan Hotel Rotterdam, responded to this review

Dear 578cassc, Many thanks for taking the time to write a review about your recent experience at The Manhattan Hotel Rotterdam. I am pleased to note that you enjoyed the hotel, in particularly your positive feedback about our guest rooms, the hotel’s location and the helpfulness of our staff. We take pride in providing a pleasant and unique experience for... More 

Edinburgh
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 1, 2014

We only had short stay Rotterdam and arrived by train into Rotterdam's central station which was only a stones through away from the hotel, literally! so location was perfect for us. It was also well located shops, bars and everything else you expect from a modern city centre. The room itself was modern, comfortable and clean and the communal area's... More 

Helpful?
Thank Flying_Scotzman
SanneTenWolde, Guest Relations Manager at The Manhattan Hotel Rotterdam, responded to this review

Dear Flying_Scotzman, Many thanks for choosing our hotel as your preferred place to stay; I am proud to learn that you had an excellent (short) stay with us. I will personally make sure your comments are shared within the hotel, since it serves as a great motivation for our staff. I hope to be able to welcome you back some... More 

Liverpool, England, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 23, 2014

What a great hotel. Yes it right across the road from the central train station but this is a plus point. The room was outstanding and the hotel is conveniently placed for walking around Rotterdam. There is a multiplex cinema around the corner and a casino pretty much next door. I would definitely turn here!

Helpful?
Thank Dave S
SanneTenWolde, Guest Relations Manager at The Manhattan Hotel Rotterdam, responded to this review

Dear Dave S, First of all, many thanks for sharing your Manhattan Experience online. I highly appreciate it! It is great to hear that you find our location convenient and the brand new Central Station a plus point. I look forward to welcome you back on the next occasion, please contact me personally in case I can be of any... More 

Mexico City, Mexico
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed April 22, 2014

My husband and I traveled to Rotterdam for the Marathon. We chose and reserved the hotel online. Before we left, when I shecked the address and found out that it was in front of the train station, so I expected the worse. I was wrong. The train station is in itself a jewel of efficiency, cleanliness and arquitecture. The hotel... More 

Helpful?
1 Thank Lal6
SanneTenWolde, Guest Relations Manager at The Manhattan Hotel Rotterdam, responded to this review

Dear Lal 6, I would like to thank you for all your great words regarding your recent stay with us, and for sharing them online. It is great to see that the brand new Central Station had such a positive impact on your hotel experience! Thank you for recommendation regarding the bathroom cover: I will share your comments with the... More 

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