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Bastion Hotel Leiden/Voorschoten

Voorschoterweg 8, 2324 NE Leiden, The Netherlands
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Bastion Hotel Leiden/Voorschoten
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Ranked #15 of 15 Hotels in Leiden
A recent review
4 of 5 stars Reviewed May 18, 2015
Pam L Warminster, United Kingdom
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25 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Warminster, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 18, 2015

Quiet, very comfortable, good parking and very close to public transport. All staff were very friendly and helpful. Comfortable beds and nice breakfast. Good location for Leiden 5 minutes on the bus from nearest bus stop.

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BastionHotelGroep, E-Commerce at Bastion Hotel Leiden/Voorschoten, responded to this review
Google Translation

Beste meneer/mevrouw, Geweldig om te lezen dat uw verblijf zo naar wens is geweest! Leuk dat u onze collega's specifiek... More 

Westwood, New Jersey
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 22, 2015

Last minute booking get you this for Leiden. Very miminal accomodation -- clean but overall just ok to poor. No hair dryer in room & none available at recepton my first morning. Food & bar are decent -- breakfast was ok. Refrigerator & kettle in room were a nice addition. Beds are very small, and very uncomfortable. No additional sheet... More 

Was this review helpful? Yes 1
BastionHotelGroep, E-Commerce at Bastion Hotel Leiden/Voorschoten, responded to this review

Dear Sir/ Madam, Thank you for taking the time to write a review about your experience in our hotel. We are very sorry to hear that your expectation is not fulfilled. We will submit your comments to our manager. Hopefully we may welcome you again sometime in 1 of our hotels, so we can show your our quality. Kind regards,... More 

Travelers are raving about these Leiden hotels

Sao Paulo, SP
Level Contributor
149 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed April 6, 2015

We stayed at this hotel after visiting the Keukenhof. It is near the park, but we stayed for two days and booked the next day to visit the center of Leiden that had absolutely nothing to do. So my recommendation is to stay at this hotel just for one night. Far from the center, but with good acomadações and free... More 

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BastionHotelGroep, E-Commerce at Bastion Hotel Leiden/Voorschoten, responded to this review

Dear Patricia, Thank you for your kind words about our hotel. nice to hear that you have enjoyed the keukenhof! Hopefully we may welcome you again sometime! Kind regards, team E-commerce More 

Brussels, Belgium
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed August 2, 2014

We had one night at the hotel while visiting the area. The staff were extremely friendly. The rooms basic and clean. We had dinner which was well priced and good. Our only surprise what the cost of the breakfast. There is a pool close to the hotel. Can recommend the place, but check what your reservation says when you arrive... More 

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BastionHotelGroep, Eigenaar at Bastion Hotel Leiden/Voorschoten, responded to this review

Dear Andy3212014 , We would like to thank you very much for sharing your feedback regarding your stay with us at the Bastion Hotel Leiden/Voorschoten. Guest satisfaction is very important to us and we try our hardest to make sure all our guests have a great experience in our hotels. We are pleased to find out that you have enjoyed... More 

Llanidloes, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed October 4, 2012

We stayed in this hotel for three nights at the end of September. My partner had booked through Booking.com and prepaid - but when we arrived, the receipt we were given somehow included unbooked breakfasts and a further unspecified extra amount. In total €103 euros more than shown on the printout of the receipt, which he had thoughtfully taken with... More 

Was this review helpful? Yes 3
Bastion Hotel G, Owner at Bastion Hotel Leiden/Voorschoten, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More 

Wales
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 28, 2012

The hotel, a standard three star hotel is fine in all aspects. But.... I booked through Booking.com and I took my paperwork with me. At the check in I was given an invoice - they had already taken the money via Visa Debit card - and it was 103 euros more. Now the booking was a simple unchanged booking so... More 

Was this review helpful? Yes 1
Bastion Hotel G, Owner at Bastion Hotel Leiden/Voorschoten, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More 

Leiden
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 29, 2012

Bastion Hotel is a good deal for those expecting the avarage... Almost everyting is avarage; the rooms, cleanliness, etc. The bathroom was a little below avarage. And the rooms upstairs can only be reached by stairs, so for those travelling with luggage must be cafrefull! The hotel is situated in a very quiet residential zone, but it is a little... More 

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
India
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed September 19, 2011

This is a hotel for the business or leisure traveller in a hurry. Very clean, professional ambiance, enough parking, an opening in the porch bang on the cycle path and lush green road side, the hotel seats conveniently on a corner of Leiden to Voorschoten highway. The lobby internet is always connected (online) and the staff very friendly. But the... More 

Was this review helpful? Yes 2
Cambridge
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 5, 2011

If you have a car/bicycle or OK with buses, than it is a very good choice. The breakfast was excellent, the rooms were cosy and very clean.

Review collected in partnership with OctopusTravel

Was this review helpful? Yes 2
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