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All 13 Leiden B&Bs / inns

Best Western City Hotel Leiden

3.0 of 5 Small Hotel   |   Lange Mare 43, 2312 GP Leiden, The Netherlands
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Ranked #8 of 13 Leiden B&B and Inns
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50 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Brussels, Belgium
Top Contributor
59 reviews 59 reviews
48 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Positive: - Freindly staff @ reception - Location, close to Leiden center - A city map is provided in the room - big room with nice wooden floors - good internet connection Negative: - Parking spots in Leiden limited and paying - The light in the bathroom is horrible, no light near the mirror, if you want to put on... More

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BW_CityHotelLeiden, Reception at Best Western City Hotel Leiden, responded to this review

Dear guest, Thank you very much for choosing BEST WESTERN City Hotel Leiden and for sharing your experience on Tripadvisor. All BEST WESTERN City Hotel Leiden Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way. We will certainly take your critical points on board. Thank... More

Senior Contributor
22 reviews 22 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 4, 2014

The hotel is a few minutes walk from Leden Central train station which is very convenient. We arrived quite late and as there is no restaurant within the hotel walked out to find food. its central location is great as there are lots of bars and eateries very close by. The hotel itself is a mix of old buildings and... More

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Bucharest, Romania
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 30, 2014

The location is good, very central, close to the shopping and restaurants area. The room was very cold in the beginning, we had to wait a while to warm up. The bathroom was quite big, both with bathtub and shower. The breakfast was ok as well, standard continental. A big minus is the lack of a parking right next to... More

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Leiden, The Netherlands
1 review
1 of 5 stars Reviewed June 4, 2014

We were really not happy. No hotel-own parking and the personnel did not inform about possibilities and REQUIREMENTS to use the parking close by- therefore, 65 Euros fee for wrong parking and NO support from the hotel, no refund, nothing. Also the rooms were loud and breakfast not good. Definitively not to recommend if you like a good service!

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Doddington, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 28, 2014

Overall we had an enjoyable 3 night stay using Leiden as a base to visit other parts of Holland. For this purpose Leiden is great as its in between Amsterdam, Delft, Gouda & Haarlem. The hotel was OK. The room was a little cramped and the wooden floor 'clacked' as the adhesive had dried out but was otherwise fine. Bed... More

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Leiden, The Netherlands
1 review
1 of 5 stars Reviewed March 28, 2014

After several days of asking nicely, suggesting and proposing, and all the time accompanied by a big smile, the hotel staff did not live up to the expectations that we are used to from other hotel chains. On the last day I finally got to speak to management. After being put on hold for a long time I had to... More

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Vosselaar, Belgium
Contributor
20 reviews 20 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 24, 2013

We looked for a room near this old town's center. There it was. Through an outdated lobby we stayed in a modern room. Dutch, that is, everywhere a few centimeters less then elsewhere. But very OK. Only the mattresses: during the night, I felt I was falling out of the bed, but it was just an outdated mattress... The breakfast... More

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Belleville, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2013

When staying in a hotel in Europe you have to forget what you are used to in Canada and enjoy the uniqueness of the historic buildings that have been converted into hotels. Our room was large and included all the amenities we are used to but reminded us of being in someone's guest room. Ensuite bathroom.

Review collected in partnership with Best Western

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Ghent, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 15, 2013

stayed 2 nights, At the begining the location was abit difficult to find, the hotel indication was to small to see. The staffs service were excellent, very warm and welcome, breakfast provided were Dutchy! Great location for tourist and had a nice attractions, welcomed from the warmness of Dutch people and also the environment, surrounded by what tourist expected, churches,... More

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Felixstowe, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 9, 2013

We just had three nights at this hotel, whose main attraction is its location. The bed was comfortable; towels soft; and new toiletries provided every day, even if unused. Unfortunately, the place had an air of faded shabbiness, not helped by the anomalous large screen TV in reception and the out-of-order chips machine in the lobby. There was a kettle... More

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Additional Information about Best Western City Hotel Leiden

Address: Lange Mare 43, 2312 GP Leiden, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Leiden
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western City Hotel Leiden 3*
Number of rooms: 39
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