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BEST WESTERN City Hotel Leiden

3.0 of 5 Lange Mare 43, 2312 GP Leiden, The Netherlands
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BEST WESTERN City Hotel Leiden
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74 reviews from our community

Traveler rating
    6
    26
    27
    10
    5
See reviews for
9
27
3
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Bastogne, Belgium
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

The location is fantastic. Its located half a block from the main shopping street and no more than a couple hundread metres from the Nieuwe Rijn canal where most of the best restaurants, cafes, and Wednesday and Saturday markets are held. It’s a short walk from the train station which adds to the location factor. The room, double twin beds,... More 

Was this review helpful? Yes
BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear David E, Thank you for your kind comments on Tripadvisor, following your recent visit to BEST WESTERN City Hotel Leiden. Your feedback is very much appreciated. I am delighted to read that you thoroughly enjoyed your stay with us. Thank you once again for taking the time to comment. We look forward to welcoming you back very soon. Kind... More 

Warsaw, Poland
1 review
4 of 5 stars Reviewed 5 weeks ago

The hotel is located near.... "everything". About 5-7 minutes walk to the Railway station. Quiet and convenient place to stay. Decent breakfast and room quality. The only problem was a lack of wifi access in my room (top floor).

Review collected in partnership with this hotel

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear MaciejUrbanowicz, Many thanks for posting your recent stay at BEST WESTERN City Hotel Leiden, at TripAdvisor. We work hard to improve our services and quality, this is why your feedback is so important to us. We will take your critical points on board. It would be a pleasure to welcoming you again in our hotel in the not too... More 

Sutton, United Kingdom
1 review
4 of 5 stars Reviewed December 22, 2014

Good value hotel near to Leiden train station and other central amenities. I had previously stayed in other hotels in Leiden, but always look for a Best Western This one appears to be new to Best Western, so I decided to try it. Worked well for me

Review collected in partnership with Best Western

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BW_CityHotelLeiden, Reception at BEST WESTERN City Hotel Leiden, responded to this review

Dear John D, Many thanks for posting your recent stay at BEST WESTERN City Hotel Leiden, at TripAdvisor. We work hard to improve our services and quality, this is why your feedback is so important to us. It would be a pleasure to welcoming you again in our hotel in the not too far future. Regards, Tom van Leeuwen Reception... More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed November 30, 2014

Clean and comfortable room with lots of light. Friendly staff. Easy access to Leiden. Good breakfast buffet. I always stay there when I'm visiting Leiden, which is once or twice a year. I find Best Western's in Europe to be consistently reliable. And you can't beat the price!

Review collected in partnership with this hotel

Was this review helpful? Yes
BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear Martha M, Thank you for your kind comments on Tripadvisor, following your recent visit at BEST WESTERN City Hotel Leiden. We work hard to improve our services and quality, this is why your feedback is so important to us. It would be a pleasure to welcoming you again in our hotel in the not too far future. Regards, Tom... More 

1 review
3 of 5 stars Reviewed November 2, 2014

We only stayed here one night as we were hoping around from city to city. The location is a good 20 minutes from the train station if your up for a nice walk. Great location to the city. Hotel was clean and the team there very accommodating. Had fun finishing off our evening in the little pub attached to the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear Guests, Thank you for your kind comments on Tripadvisor, following your recent visit to the BEST WESTERN City Hotel Leiden. Your feedback is very much appreciated. I am delighted to read that you enjoyed your stay with us. Thank you once again for taking the time to comment. Kind regards Tom van Leeuwen More 

Bologna, Italy
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 2, 2014 via mobile

In my stay at the best western, I've found the hotel to be really poorly organized, not properly clean and characterized generally by a poor service. Although the location was perfect for visiting the city and for going around. The restaurant was not bad, anyway.

Was this review helpful? Yes
BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear Guest, Thank you for your review on TripAdvisor about your stay here with us, BEST WESTERN City Hotel Leiden. We would like to take this opportunity to apologize for the inconveniences you had during your stay. Your feedback is very important to us and we take your comments on board. We hope to welcome you again in our hotel.... More 

Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed November 2, 2014

The hotel is simple, 10 minutes far away from the Tram Station. The building is a old one, there is no luxo on the hall, breakfast neither in the room. At night the aisle smelt "fat burned", the wifi signal doesn't achieved my room (the last one of the 3rd floor). The breakfast was ok, nothing special. The room was... More 

Was this review helpful? Yes
BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear Guest, Thank you for your review on TripAdvisor about your stay here with us, BEST WESTERN City Hotel Leiden. We would like to take this opportunity to apologize for the inconveniences you had during your stay. Your feedback is very important to us and we take your comments on board. We hope to welcome you again in our hotel.... More 

wolverhampton
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 30, 2014

I don't believe in criticizing unnecessarily. As many of the reviews say this is a modest hotel, ideally situated. Don't expect great things and you will not be disappointed. Our room lacked electric plugs (had a extension lead) and whirlpool bath didn't work. But hey - we coped. Shower fine. Breakfast ok. There is one big draw back. If you... More 

Was this review helpful? Yes
BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear m J, Many thanks for posting your recent stay at BEST WESTERN City Hotel Leiden, at TripAdvisor. We work hard to improve our services and quality, this is why your feedback is so important to us. We will take your critical points on board. It would be a pleasure to welcoming you again in our hotel in the not... More 

Charlotetown
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2014

We were in Leiden for a week on a shared business/pleasure visit. We appreciated the central location. Don't stay here if you expect a North-American hotel experience as the hotel is not like any of the chain hotels even though it falls under one of the popular chain names. This hotel is located in older buildings on a quiet street.... More 

Was this review helpful? Yes
BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear htholman, Thank you very much for choosing the BEST WESTERN City Hotel Leiden and for sharing your experience on Tripadvisor, we are very pleased to know that you have spent an enjoyable week in Leiden. All BEST WESTERN City Hotel Leiden Team-members work every day to improve the quality and warmth of our services and your comments encourage us... More 

Brussels, Belgium
Top Contributor
61 reviews 61 reviews
50 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 11, 2014

Positive: - Freindly staff @ reception - Location, close to Leiden center - A city map is provided in the room - big room with nice wooden floors - good internet connection Negative: - Parking spots in Leiden limited and paying - The light in the bathroom is horrible, no light near the mirror, if you want to put on... More 

Was this review helpful? Yes
BW_CityHotelLeiden, Reception at BEST WESTERN City Hotel Leiden, responded to this review

Dear guest, Thank you very much for choosing BEST WESTERN City Hotel Leiden and for sharing your experience on Tripadvisor. All BEST WESTERN City Hotel Leiden Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way. We will certainly take your critical points on board. Thank... More 

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Additional Information about BEST WESTERN City Hotel Leiden

Address: Lange Mare 43, 2312 GP Leiden, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Leiden
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN City Hotel Leiden 3*
Number of rooms: 39
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