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BEST WESTERN City Hotel Leiden

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Lange Mare 43, 2312 GP Leiden, The Netherlands
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BEST WESTERN City Hotel Leiden
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97 Reviews from our TripAdvisor Community

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Traveler rating
    11
    32
    36
    13
    5
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14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (97)
  • Mar-May only
    (33)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (13)
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Victoria, Canada
Level Contributor
1 review
4 of 5 stars Reviewed 4 weeks ago

Really appreciated being able to leave our bikes secure in one of the hotel's meeting rooms. The rooms and bathrooms felt tired for a Best Western, however the breakfast was excellent and exceeded our expectations. The reception guy was a class act, very efficient and very laid-back. We really enjoyed our stay in Leiden and the hotel was in a... More 

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Bristol, United Kingdom
1 review
4 of 5 stars Reviewed May 31, 2015

Good value for money hotel in Leiden, location very good for walking into the centre. If I have a need to return to Leiden would definitely stay here again as room was very spacious and clean,along with friendly efficient staff.

Review collected in partnership with Best Western

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Wiesbaden, Germany
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 19, 2015

We made a last minute trip to the Netherlands over the weekend. We wanted to see Keukenhof gardens one more time. Also wanted to visit Amsterdam and Den Haag as well. I thought Leiden would be a good central location. City was nice. The hotel was easy to locate but parking was not so easy. I ended up parking about... More 

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RIO DE JANEIRO
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 16, 2015

Is a small hotel not like the others best western. Good location, and good brrakfast with fruits and good breads. The apartaments have a stranger decoration, with flowers painted in the walls. The wi fi was not good when the hotel was plentyfull.

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Glasgow
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 16, 2015

Stayed in this hotel for a week. It is centrally located and offers welcoming friendly service. The room was clean and well maintained. The bed and bedding were very comfortable. Some reviews of this hotel mention the church located across the road with chiming bells on the hour. This did not disturbed us during the night. The breakfast offered a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Glasgow, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 1, 2015

I stayed here 27th to 29th April. The room is tired looking with a non-working air-con replaced with a noisy pedestal fan that also takes up valuable space. The TV is mounted so high up that the only way to comfortably watch is to lie on the bed. The mattress is very good but, for me, the pillows were too... More 

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BW_CityHotelLeiden, Public Relations Manager at BEST WESTERN City Hotel Leiden, responded to this review

Dear Charles F, Thank you for your review on TripAdvisor about your stay here with us, BEST WESTERN City Hotel Leiden. We would like to take this opportunity to apologize for the inconveniences you had during your stay. Your feedback is very important to us and we take your comments on board. About the alarm clock, we can't imagine that... More 

Travelers are raving about these Leiden hotels

Aberdeen, scotland
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 19, 2015

Stayed for 3 nights to visit the Keukenhof flower show. As others have noted the hotel is very well located, not too far to walk from the station and then central to shops, market , etc, As also noted you will not escape the (loud) hourly chimes of the bells of the church opposite. The hotel carries a lot of... More 

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear oilman108, Thank you for your review on TripAdvisor about your stay here with us, BEST WESTERN City Hotel Leiden. We would like to take this opportunity to apologize for the inconveniences you had during your stay. Your feedback is very important to us and we take your comments on board. We are sad to read that our service this... More 

Rome, Italy
1 review
3 of 5 stars Reviewed April 1, 2015

Good hotel, well positioned in the " Centrum" of the city. Some improvement is required for lighting the bathroom. The room are large, with very large windows that allow you the have a beatyfull look at the city. The breakfast room needs a better assistance by the local personnel.

Review collected in partnership with this hotel

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BW_CityHotelLeiden, Reception at BEST WESTERN City Hotel Leiden, responded to this review

Dear Gaspare B, Thank you for your review on TripAdvisor about your stay here with us, BEST WESTERN City Hotel Leiden. Your feedback is very important to us and we take your comments on board. We hope to welcome you again in our hotel. Sincerely, Tom van Leeuwen Reception BEST WESTERN City Hotel Leiden More 

Bastogne, Belgium
Level Contributor
4 reviews
4 of 5 stars Reviewed February 18, 2015

The location is fantastic. Its located half a block from the main shopping street and no more than a couple hundread metres from the Nieuwe Rijn canal where most of the best restaurants, cafes, and Wednesday and Saturday markets are held. It’s a short walk from the train station which adds to the location factor. The room, double twin beds,... More 

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear David E, Thank you for your kind comments on Tripadvisor, following your recent visit to BEST WESTERN City Hotel Leiden. Your feedback is very much appreciated. I am delighted to read that you thoroughly enjoyed your stay with us. Thank you once again for taking the time to comment. We look forward to welcoming you back very soon. Kind... More 

Warsaw, Poland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 29, 2015

The hotel is located near.... "everything". About 5-7 minutes walk to the Railway station. Quiet and convenient place to stay. Decent breakfast and room quality. The only problem was a lack of wifi access in my room (top floor).

Review collected in partnership with this hotel

Was this review helpful? Yes 1
BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear MaciejUrbanowicz, Many thanks for posting your recent stay at BEST WESTERN City Hotel Leiden, at TripAdvisor. We work hard to improve our services and quality, this is why your feedback is so important to us. We will take your critical points on board. It would be a pleasure to welcoming you again in our hotel in the not too... More 

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