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BEST WESTERN City Hotel Leiden

3.0 of 5 Lange Mare 43, 2312 GP Leiden, The Netherlands
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BEST WESTERN City Hotel Leiden
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BEST WESTERN City Hotel Leiden
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63 reviews from our community

Traveler rating
    5
    18
    26
    9
    5
See reviews for
7
25
2
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (18)
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Boston, Massachusetts
1 review
4 of 5 stars Reviewed 3 weeks ago

Clean and comfortable room with lots of light. Friendly staff. Easy access to Leiden. Good breakfast buffet. I always stay there when I'm visiting Leiden, which is once or twice a year. I find Best Western's in Europe to be consistently reliable. And you can't beat the price!

Review collected in partnership with this hotel

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear Martha M, Thank you for your kind comments on Tripadvisor, following your recent visit at BEST WESTERN City Hotel Leiden. We work hard to improve our services and quality, this is why your feedback is so important to us. It would be a pleasure to welcoming you again in our hotel in the not too far future. Regards, Tom... More 

1 review
3 of 5 stars Reviewed November 2, 2014

We only stayed here one night as we were hoping around from city to city. The location is a good 20 minutes from the train station if your up for a nice walk. Great location to the city. Hotel was clean and the team there very accommodating. Had fun finishing off our evening in the little pub attached to the... More 

Review collected in partnership with this hotel

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear Guests, Thank you for your kind comments on Tripadvisor, following your recent visit to the BEST WESTERN City Hotel Leiden. Your feedback is very much appreciated. I am delighted to read that you enjoyed your stay with us. Thank you once again for taking the time to comment. Kind regards Tom van Leeuwen More 

Bologna, Italy
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 2, 2014

In my stay at the best western, I've found the hotel to be really poorly organized, not properly clean and characterized generally by a poor service. Although the location was perfect for visiting the city and for going around. The restaurant was not bad, anyway.

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear Guest, Thank you for your review on TripAdvisor about your stay here with us, BEST WESTERN City Hotel Leiden. We would like to take this opportunity to apologize for the inconveniences you had during your stay. Your feedback is very important to us and we take your comments on board. We hope to welcome you again in our hotel.... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed November 2, 2014

The hotel is simple, 10 minutes far away from the Tram Station. The building is a old one, there is no luxo on the hall, breakfast neither in the room. At night the aisle smelt "fat burned", the wifi signal doesn't achieved my room (the last one of the 3rd floor). The breakfast was ok, nothing special. The room was... More 

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear Guest, Thank you for your review on TripAdvisor about your stay here with us, BEST WESTERN City Hotel Leiden. We would like to take this opportunity to apologize for the inconveniences you had during your stay. Your feedback is very important to us and we take your comments on board. We hope to welcome you again in our hotel.... More 

wolverhampton
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 30, 2014

I don't believe in criticizing unnecessarily. As many of the reviews say this is a modest hotel, ideally situated. Don't expect great things and you will not be disappointed. Our room lacked electric plugs (had a extension lead) and whirlpool bath didn't work. But hey - we coped. Shower fine. Breakfast ok. There is one big draw back. If you... More 

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear m J, Many thanks for posting your recent stay at BEST WESTERN City Hotel Leiden, at TripAdvisor. We work hard to improve our services and quality, this is why your feedback is so important to us. We will take your critical points on board. It would be a pleasure to welcoming you again in our hotel in the not... More 

Charlotetown
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2014

We were in Leiden for a week on a shared business/pleasure visit. We appreciated the central location. Don't stay here if you expect a North-American hotel experience as the hotel is not like any of the chain hotels even though it falls under one of the popular chain names. This hotel is located in older buildings on a quiet street.... More 

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear htholman, Thank you very much for choosing the BEST WESTERN City Hotel Leiden and for sharing your experience on Tripadvisor, we are very pleased to know that you have spent an enjoyable week in Leiden. All BEST WESTERN City Hotel Leiden Team-members work every day to improve the quality and warmth of our services and your comments encourage us... More 

Brussels, Belgium
Top Contributor
60 reviews 60 reviews
49 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 11, 2014

Positive: - Freindly staff @ reception - Location, close to Leiden center - A city map is provided in the room - big room with nice wooden floors - good internet connection Negative: - Parking spots in Leiden limited and paying - The light in the bathroom is horrible, no light near the mirror, if you want to put on... More 

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BW_CityHotelLeiden, Reception at BEST WESTERN City Hotel Leiden, responded to this review

Dear guest, Thank you very much for choosing BEST WESTERN City Hotel Leiden and for sharing your experience on Tripadvisor. All BEST WESTERN City Hotel Leiden Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way. We will certainly take your critical points on board. Thank... More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 4, 2014

The hotel is a few minutes walk from Leden Central train station which is very convenient. We arrived quite late and as there is no restaurant within the hotel walked out to find food. its central location is great as there are lots of bars and eateries very close by. The hotel itself is a mix of old buildings and... More 

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Bucharest, Romania
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 30, 2014

The location is good, very central, close to the shopping and restaurants area. The room was very cold in the beginning, we had to wait a while to warm up. The bathroom was quite big, both with bathtub and shower. The breakfast was ok as well, standard continental. A big minus is the lack of a parking right next to... More 

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Leiden, The Netherlands
1 review
1 of 5 stars Reviewed June 4, 2014

We were really not happy. No hotel-own parking and the personnel did not inform about possibilities and REQUIREMENTS to use the parking close by- therefore, 65 Euros fee for wrong parking and NO support from the hotel, no refund, nothing. Also the rooms were loud and breakfast not good. Definitively not to recommend if you like a good service!

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Additional Information about BEST WESTERN City Hotel Leiden

Address: Lange Mare 43, 2312 GP Leiden, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Leiden
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN City Hotel Leiden 3*
Number of rooms: 39
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