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All 13 Leiden B&Bs / inns

BEST WESTERN City Hotel Leiden

3.0 of 5 Small Hotel   |   Lange Mare 43, 2312 GP Leiden, The Netherlands
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Ranked #8 of 13 Leiden B&B and Inns
A recent review
4 of 5 stars reviewed 4 weeks ago
htholman Charlotetown
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55 reviews from our community

Traveler rating
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    17
    21
    8
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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wolverhampton
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I don't believe in criticizing unnecessarily. As many of the reviews say this is a modest hotel, ideally situated. Don't expect great things and you will not be disappointed. Our room lacked electric plugs (had a extension lead) and whirlpool bath didn't work. But hey - we coped. Shower fine. Breakfast ok. There is one big draw back. If you... More

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear m J, Many thanks for posting your recent stay at BEST WESTERN City Hotel Leiden, at TripAdvisor. We work hard to improve our services and quality, this is why your feedback is so important to us. We will take your critical points on board. It would be a pleasure to welcoming you again in our hotel in the not... More

Charlotetown
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 4 weeks ago

We were in Leiden for a week on a shared business/pleasure visit. We appreciated the central location. Don't stay here if you expect a North-American hotel experience as the hotel is not like any of the chain hotels even though it falls under one of the popular chain names. This hotel is located in older buildings on a quiet street.... More

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear htholman, Thank you very much for choosing the BEST WESTERN City Hotel Leiden and for sharing your experience on Tripadvisor, we are very pleased to know that you have spent an enjoyable week in Leiden. All BEST WESTERN City Hotel Leiden Team-members work every day to improve the quality and warmth of our services and your comments encourage us... More

Brussels, Belgium
Top Contributor
59 reviews 59 reviews
48 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 11, 2014

Positive: - Freindly staff @ reception - Location, close to Leiden center - A city map is provided in the room - big room with nice wooden floors - good internet connection Negative: - Parking spots in Leiden limited and paying - The light in the bathroom is horrible, no light near the mirror, if you want to put on... More

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BW_CityHotelLeiden, Reception at BEST WESTERN City Hotel Leiden, responded to this review

Dear guest, Thank you very much for choosing BEST WESTERN City Hotel Leiden and for sharing your experience on Tripadvisor. All BEST WESTERN City Hotel Leiden Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way. We will certainly take your critical points on board. Thank... More

Senior Contributor
22 reviews 22 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 4, 2014

The hotel is a few minutes walk from Leden Central train station which is very convenient. We arrived quite late and as there is no restaurant within the hotel walked out to find food. its central location is great as there are lots of bars and eateries very close by. The hotel itself is a mix of old buildings and... More

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Bucharest, Romania
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 30, 2014

The location is good, very central, close to the shopping and restaurants area. The room was very cold in the beginning, we had to wait a while to warm up. The bathroom was quite big, both with bathtub and shower. The breakfast was ok as well, standard continental. A big minus is the lack of a parking right next to... More

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Leiden, The Netherlands
1 review
1 of 5 stars Reviewed June 4, 2014

We were really not happy. No hotel-own parking and the personnel did not inform about possibilities and REQUIREMENTS to use the parking close by- therefore, 65 Euros fee for wrong parking and NO support from the hotel, no refund, nothing. Also the rooms were loud and breakfast not good. Definitively not to recommend if you like a good service!

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Doddington, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 28, 2014

Overall we had an enjoyable 3 night stay using Leiden as a base to visit other parts of Holland. For this purpose Leiden is great as its in between Amsterdam, Delft, Gouda & Haarlem. The hotel was OK. The room was a little cramped and the wooden floor 'clacked' as the adhesive had dried out but was otherwise fine. Bed... More

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Leiden, The Netherlands
1 review
1 of 5 stars Reviewed March 28, 2014

After several days of asking nicely, suggesting and proposing, and all the time accompanied by a big smile, the hotel staff did not live up to the expectations that we are used to from other hotel chains. On the last day I finally got to speak to management. After being put on hold for a long time I had to... More

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Vosselaar, Belgium
Contributor
20 reviews 20 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 24, 2013

We looked for a room near this old town's center. There it was. Through an outdated lobby we stayed in a modern room. Dutch, that is, everywhere a few centimeters less then elsewhere. But very OK. Only the mattresses: during the night, I felt I was falling out of the bed, but it was just an outdated mattress... The breakfast... More

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Belleville, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2013

When staying in a hotel in Europe you have to forget what you are used to in Canada and enjoy the uniqueness of the historic buildings that have been converted into hotels. Our room was large and included all the amenities we are used to but reminded us of being in someone's guest room. Ensuite bathroom.

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Additional Information about BEST WESTERN City Hotel Leiden

Address: Lange Mare 43, 2312 GP Leiden, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Leiden
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN City Hotel Leiden 3*
Number of rooms: 39
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