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BEST WESTERN City Hotel Leiden

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Lange Mare 43, 2312 GP Leiden, The Netherlands
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BEST WESTERN City Hotel Leiden
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BEST WESTERN City Hotel Leiden
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87 reviews from our community

Traveler rating
    8
    26
    35
    13
    5
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11
35
3
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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Wiesbaden, Germany
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We made a last minute trip to the Netherlands over the weekend. We wanted to see Keukenhof gardens one more time. Also wanted to visit Amsterdam and Den Haag as well. I thought Leiden would be a good central location. City was nice. The hotel was easy to locate but parking was not so easy. I ended up parking about... More 

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RIO DE JANEIRO
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Is a small hotel not like the others best western. Good location, and good brrakfast with fruits and good breads. The apartaments have a stranger decoration, with flowers painted in the walls. The wi fi was not good when the hotel was plentyfull.

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Glasgow
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed in this hotel for a week. It is centrally located and offers welcoming friendly service. The room was clean and well maintained. The bed and bedding were very comfortable. Some reviews of this hotel mention the church located across the road with chiming bells on the hour. This did not disturbed us during the night. The breakfast offered a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here 27th to 29th April. The room is tired looking with a non-working air-con replaced with a noisy pedestal fan that also takes up valuable space. The TV is mounted so high up that the only way to comfortably watch is to lie on the bed. The mattress is very good but, for me, the pillows were too... More 

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BW_CityHotelLeiden, Public Relations Manager at BEST WESTERN City Hotel Leiden, responded to this review

Dear Charles F, Thank you for your review on TripAdvisor about your stay here with us, BEST WESTERN City Hotel Leiden. We would like to take this opportunity to apologize for the inconveniences you had during your stay. Your feedback is very important to us and we take your comments on board. About the alarm clock, we can't imagine that... More 

Travelers are raving about these Leiden hotels

Aberdeen, scotland
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 19, 2015

Stayed for 3 nights to visit the Keukenhof flower show. As others have noted the hotel is very well located, not too far to walk from the station and then central to shops, market , etc, As also noted you will not escape the (loud) hourly chimes of the bells of the church opposite. The hotel carries a lot of... More 

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear oilman108, Thank you for your review on TripAdvisor about your stay here with us, BEST WESTERN City Hotel Leiden. We would like to take this opportunity to apologize for the inconveniences you had during your stay. Your feedback is very important to us and we take your comments on board. We are sad to read that our service this... More 

Rome, Italy
1 review
3 of 5 stars Reviewed April 1, 2015

Good hotel, well positioned in the " Centrum" of the city. Some improvement is required for lighting the bathroom. The room are large, with very large windows that allow you the have a beatyfull look at the city. The breakfast room needs a better assistance by the local personnel.

Review collected in partnership with this hotel

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BW_CityHotelLeiden, Reception at BEST WESTERN City Hotel Leiden, responded to this review

Dear Gaspare B, Thank you for your review on TripAdvisor about your stay here with us, BEST WESTERN City Hotel Leiden. Your feedback is very important to us and we take your comments on board. We hope to welcome you again in our hotel. Sincerely, Tom van Leeuwen Reception BEST WESTERN City Hotel Leiden More 

Bastogne, Belgium
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed February 18, 2015

The location is fantastic. Its located half a block from the main shopping street and no more than a couple hundread metres from the Nieuwe Rijn canal where most of the best restaurants, cafes, and Wednesday and Saturday markets are held. It’s a short walk from the train station which adds to the location factor. The room, double twin beds,... More 

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BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear David E, Thank you for your kind comments on Tripadvisor, following your recent visit to BEST WESTERN City Hotel Leiden. Your feedback is very much appreciated. I am delighted to read that you thoroughly enjoyed your stay with us. Thank you once again for taking the time to comment. We look forward to welcoming you back very soon. Kind... More 

Warsaw, Poland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 29, 2015

The hotel is located near.... "everything". About 5-7 minutes walk to the Railway station. Quiet and convenient place to stay. Decent breakfast and room quality. The only problem was a lack of wifi access in my room (top floor).

Review collected in partnership with this hotel

Was this review helpful? Yes 1
BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear MaciejUrbanowicz, Many thanks for posting your recent stay at BEST WESTERN City Hotel Leiden, at TripAdvisor. We work hard to improve our services and quality, this is why your feedback is so important to us. We will take your critical points on board. It would be a pleasure to welcoming you again in our hotel in the not too... More 

Sutton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2014

Good value hotel near to Leiden train station and other central amenities. I had previously stayed in other hotels in Leiden, but always look for a Best Western This one appears to be new to Best Western, so I decided to try it. Worked well for me

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW_CityHotelLeiden, Reception at BEST WESTERN City Hotel Leiden, responded to this review

Dear John D, Many thanks for posting your recent stay at BEST WESTERN City Hotel Leiden, at TripAdvisor. We work hard to improve our services and quality, this is why your feedback is so important to us. It would be a pleasure to welcoming you again in our hotel in the not too far future. Regards, Tom van Leeuwen Reception... More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 30, 2014

Clean and comfortable room with lots of light. Friendly staff. Easy access to Leiden. Good breakfast buffet. I always stay there when I'm visiting Leiden, which is once or twice a year. I find Best Western's in Europe to be consistently reliable. And you can't beat the price!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
BW_CityHotelLeiden, Receptie at BEST WESTERN City Hotel Leiden, responded to this review

Dear Martha M, Thank you for your kind comments on Tripadvisor, following your recent visit at BEST WESTERN City Hotel Leiden. We work hard to improve our services and quality, this is why your feedback is so important to us. It would be a pleasure to welcoming you again in our hotel in the not too far future. Regards, Tom... More 

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