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Holiday Inn Express Utrecht - Papendorp

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Van Deventerlaan 10, 3528 AE Utrecht, The Netherlands
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Holiday Inn Express Utrecht - Papendorp
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Holiday Inn Express Utrecht - Papendorp
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188 reviews from our community

Traveler rating
    75
    86
    20
    4
    3
See reviews for
20
61
5
69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (53)
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Senior Contributor
38 reviews 38 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago

Appears try the owners are saving money by using as little as possible employees. Here we go: 1. Upon arrival, I showed my gold club card. The employee at the reception asked if I ever stayed at a Holiday Inn before... 2. We used thousands of point to pay for this stay: the employee at he reception wanted to charge... More 

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Hong Kong, China
Contributor
13 reviews 13 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We have spent one night in this hotel before taking flight back home in Amsterdam. It's about 30 minutes drive from Amsterdam and free car park is available. This hotel is located in business district and there is no restaurant in the hotel for lunch and dinner. A car is required to reach the city center or restaurant nearby. Having... More 

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Calne, United Kingdom
Top Contributor
97 reviews 97 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived with a party of 19 that caused The Reception Staff a few headaches. However, they coped with the challenge and all the rooms were allocated in a reasonable time. During the wait most of our group enjoyed their first drink after a long coach journey. Rooms are spotlessly clean, a little on the small size, but adequate for our... More 

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Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was nice and the rooms weren't too basic. You would never choose the location if you were on a leisure trio (on a business park with only one early closing restaurant anywhere near) , but it served well for us to stay whilst my dad had an operation in the annatomie medical centre. The hotel really could do... More 

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Bognor Regis, United Kingdom
Top Contributor
99 reviews 99 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Second time here - and as before, rooms very good, breakfast very good, parking very good, public transport into town very good. Staff very good. In fact all good. Cute and bijou it is not; in the centre it is not. Efficient and quiet it is.

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This hotel is in the middle of nowhere. No ATM, no selection of nearby restaurants, nothing. For business travelers who travel lightly I don't carry shampoo conditioner or lotion. This place has no conditioner and no lotion, not even washcloths! If you want these things you need to purchase them. I would expect at least that from a hotel. When... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Utrecht - Papendorp, responded to this review

Dear Barbara B, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us especially with our location and bathroom amenities. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to... More 

Roermond
Top Contributor
64 reviews 64 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 21, 2015

When you arrive after a long day of work at your hotel, you hope for a smooth check-in. That I got, after waiting 10 minutes at the reception. The lady was alone and serving bar and reception at the same time. Just before I got in a group of 10 ordered drinks, so I had to wait. The room was... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Utrecht - Papendorp, responded to this review

Dear Salsmix, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room, parking and for finding our location to be convenient. However, we’re sorry we fell below your expectation regarding customer service from reception as well as from the bar. We... More 

The Netherlands
2 reviews
4 of 5 stars Reviewed April 19, 2015

Once I'd found this hotel, tucked away on the outskirts of town, everything was perfect. The staff were helpful and obliging, immediately offering a change of room (and a bar voucher for the inconvenience) when my TV had a problem. The room was very comfortable and just what I needed between two busy working days. The free, covered car park... More 

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Zutphen
Senior Contributor
40 reviews 40 reviews
39 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed April 15, 2015

This hotel is on the outskirts of Utrecht in a business area. Free parking in covered garage is available. Public transport by bus is nearby. You can even rent a bike from the hotel. No lunch/dinner options. But they have menu so you can order food. You can even eat youre ordered food in the breakfastrestaurant. The reception can hand... More 

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Newcastle
Top Contributor
161 reviews 161 reviews
44 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed March 15, 2015

We stayed for 2 nights in August and had a good trip in Utrecht. This hotel is out of town but there is a very good bus service that takes you right into the middle of the train station so don't be put off. At the weekend the business area was shut down so it was very, very quiet. The... More 

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HI_Express_Utrecht, Front Office Manager at Holiday Inn Express Utrecht - Papendorp, responded to this review

Dear Sir or Madam, Thank you very much for your kind review at Tripadvisor about our hotel. I'm very happy to read that you liked the friendliness of our staff, our continental breakfast en the rooms. I look forward to welcome you again in the future. With kind regards, Daphne Stienstra More 

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