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Bastion Hotel Utrecht

3.0 of 5
Mauritiuslaan 1, Utrecht 3526 LD, The Netherlands
Hotel amenities
Bastion Hotel Utrecht
Ranked #17 of 18 hotels in Utrecht
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25 reviews from our community

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Vancouver, British Columbia, Canada
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 14, 2013

As the hotel is a bit to of town I took the bus from Utrecht Central and had a few hundred metres still to the hotel. One is greeted with a chain link fence...you have to buzz to get in. Once in side cars and people are 'safe' as the fence goes around everything. I asked about the fence but... More

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Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review
May 17, 2013

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 25, 2013 via mobile

Yesterday I stopt at the hotel for a drink. I walked in past the reception and asked the man if it was possible to just have à drink. Sure hè said and asked me to take à seat. I got cosy around the fireplace. As I tried to make eyecontact with one of the three staffmembers, off which one was... More

Was this review helpful? Yes 2
Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review
January 31, 2013

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

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Reviewer
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2 of 5 stars Reviewed January 8, 2013

The location is depressing and remote, the rooms are very basic, the food is dreadful. Service is ok. I'd recommend looking for another hotel. We also used the conferencing facilities, which were completely devoid of fresh air.

Was this review helpful? Yes 1
Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review
January 18, 2013

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

Utrecht
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 1, 2012

Basic hotel with basic amenities and rooms. Some quite rude reception staff. The hotel is on the outskirts of the city and apart from an IKEA and a Macdonalds there is nothing in walking distance. Access by bike is not great, overgrown shrubbery and unmaintained path to negotiate before the electrified fence and door (switched on at 20:30). For the... More

Was this review helpful? Yes 1

Review collected in partnership with Easytobook.com

Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review
October 11, 2012

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

Utrecht
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 23, 2012

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Was this review helpful? Yes 2

Review collected in partnership with Easytobook.com

Weston super Mare, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 23, 2012

I have stayed at this hotel quite a few times as my dutch aunt was in a nursing home. The staff are always very helpful, the rooms are clean and the food good, though not a large choice. I prefer to be out of town, and enjoy the direct tram ride from the centre of town.

Was this review helpful? Yes 1
See 3 more reviews by Sue F for Utrecht
Brussels, Belgium
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 23, 2012

the hotel is located next to a highway and commuter station. But there was very limited noise from traffic. There is nothing to do in the neighberhood, but then again, I was there to eat and sleep. Breakfast vas very good, with very friendly and cute waitresses... It made my day...

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Dublin
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 11, 2012

OK hotel, wouldn't think its the HQ of its chain though. Room was acceptable, staff were friendly but I was very much expected to pay in advance for breakfast every day despite booking a room-only rate. At that, the breakfast, and all food, was very poor quality to my tastes although maybe not by Dutch standards. I had one breakfast... More

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Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review
April 6, 2012

Dear Guest, I thank you for taking time to leave a comment on Tripadvisor. Unfortunately I read that your stay in our hotel was not at your satisfaction. I can assure you that the right actions have been taken to exclude these happenings in the future. You are more than welcome in one of our hotels again, so we can... More

Bangalore, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed November 4, 2011

The staff didn't bother to proactively check the comfort of the guest unless when asked. I had to wait for almost 15 mins when I requested for an Iron table. I had an important meeting and I was already getting late. When I called the reception, the lady who picked up the phone didn't understand the urgency. I had to... More

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Sutton Coldfield, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 28, 2011

This hotel is a good hotel and has been recently facelifted. Room rates are reasonable and rooms are comfortable. Breakfast buffet is limited in options but is good quality and sufficient. The main reason I stay at the hotel is that it is on the metro line into Utrecht city centre which runs into the early hours. Although not the... More

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Additional Information about Bastion Hotel Utrecht

Address: Mauritiuslaan 1, Utrecht 3526 LD, The Netherlands
Region: The Netherlands > Utrecht
Amenities:
Bar/Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #17 of 18 hotels in Utrecht
Price Range: $
Hotel Class:3 star (3*)
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