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All 20 Utrecht hotels

Bastion Hotel Utrecht

3.0 of 5 Hotel   |   Mauritiuslaan 1, Utrecht 3526 LD, The Netherlands
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Bastion Hotel Utrecht
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26%
Ranked #19 of 20 hotels in Utrecht
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37 people have reviewed this hotel

Traveler rating
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22
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 15, 2014

Nice people at the reception but many issues with my room: very noisy fan running all night - seemed to come from the heating/air conditioning system, but even switched off the noise went on; only 1 electrig plug in the entire room, located over the bed and opposite to the desk: you can either load your computer or sit at... More

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Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, We have received your review regarding the Bastion Hotel Utrecht on Tripadvisor. First of all we would like to apologize for the fact that the hotel did not meet your expectations. We are very sorry to hear that the hotel did not meet your expectations. Your satisfaction is important to us and we will be using the feedback... More

Venlo, The Netherlands
1 review
1 of 5 stars Reviewed November 4, 2013

The room was, in despite of "deluxe"-booking, small and averagely equipped. The staff, mostly youngsters, where good at heart, but loud, had no class and didn't know about courteousness. Breakfast-buffet was poorly equipped, buns runned out very fast, and new ones where not to be found (although they didn't taste too fresh...). The staff didn't really care that a bath... More

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Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you very much for your comments which you wrote on Tripadvisor. I am very sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our employees in assuring our perfect service and taking ownership. I hope you can accept... More

Dublin Ireland
Top Contributor
51 reviews 51 reviews
30 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed October 10, 2013

I always try to start a poor review with something positive, but I really found little positive about this stay. I will say that the whole place was very clean! On arrival, I was greeted to a cloud of cigarette smoke in the lobby - which is adjacent to a snooker / games room. Checking in took a while. The... More

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Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you very much for your comments which you wrote on Tripadvisor. I am very sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our employees in assuring our perfect service and taking ownership. I hope you can accept... More

Surrey.
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 28, 2013

I stayed at this hotel for 1 night, on Tues 07 May 2013, on a business trip. To get to this hotel you can take the tram from the city centre, so the journey is easy, once you know which tram to take and where to get off the tram ! My suggestion is to ask the hotel in advance... More

Was this review helpful? Yes
Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

Winston Salem, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed June 2, 2013

yes, it's out of the city center but that isn't such a bad thing. it was simple and clean with a great area to work adjacent to the dining area. The hotel was secondary to the staff--great people. It was the first time I'd laughed in the week I'd been in the Netherlands.

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Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this. I hope to meet you again at our hotel in Utrecht. With kind regards, Maik Willems More

Vancouver, British Columbia, Canada
Top Contributor
215 reviews 215 reviews
11 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed May 14, 2013

As the hotel is a bit to of town I took the bus from Utrecht Central and had a few hundred metres still to the hotel. One is greeted with a chain link fence...you have to buzz to get in. Once in side cars and people are 'safe' as the fence goes around everything. I asked about the fence but... More

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Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 25, 2013 via mobile

Yesterday I stopt at the hotel for a drink. I walked in past the reception and asked the man if it was possible to just have à drink. Sure hè said and asked me to take à seat. I got cosy around the fireplace. As I tried to make eyecontact with one of the three staffmembers, off which one was... More

Was this review helpful? Yes 2
Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 8, 2013

The location is depressing and remote, the rooms are very basic, the food is dreadful. Service is ok. I'd recommend looking for another hotel. We also used the conferencing facilities, which were completely devoid of fresh air.

Was this review helpful? Yes 1
Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

Utrecht
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 1, 2012

Basic hotel with basic amenities and rooms. Some quite rude reception staff. The hotel is on the outskirts of the city and apart from an IKEA and a Macdonalds there is nothing in walking distance. Access by bike is not great, overgrown shrubbery and unmaintained path to negotiate before the electrified fence and door (switched on at 20:30). For the... More

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Was this review helpful? Yes 1
Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

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Additional Information about Bastion Hotel Utrecht

Address: Mauritiuslaan 1, Utrecht 3526 LD, The Netherlands
Location: The Netherlands > Utrecht
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #19 of 20 hotels in Utrecht
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Hotel Utrecht 3*
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Deluxe Hotel Utrecht offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television, air-conditioning and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility The location along the A12/exit 17 makes the hotel well accessibleby car and the hotel offers free parking. For business meetings the hotels has nine meetingrooms, which are suitable for 14 up to 36 people. De well equipped rooms offer a plasma tv with a beamer, a laptop connection and air - conditioning. It is also possible to make a reservation for packages including lunch and dinner. From the hotel the Jaarbeurs, the Uithof and the shopping mall of Utrecht are easy to reach. De Fast Tram takes guests within approximately 5 minutes to the Jaarbeurs as well as the centre of Utrecht. In the centre guests will find beautiful historical buildings, churches, museums and a lot of shops for hours of shopping pleasure. Rooms The 80 comfortable rooms in the hotel are equipped with two twin beds, a television, a telephone, a modem, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The Deluxe rooms are more spacious than the comfort rooms and are extra equipped with a bathroom with a shower, a toilet and a hairdryer. Food & Beverage At Bastion Hotel Utrecht guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is opened from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cozy hotel bar is opened till 23.30. ... more   less 
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