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All 21 Utrecht hotels

Bastion Hotel Utrecht

3.0 of 5 Hotel   |   Mauritiuslaan 1, 3526 LD Utrecht, The Netherlands
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Bastion Hotel Utrecht
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Ranked #18 of 21 Hotels in Utrecht
A recent review
4 of 5 stars Reviewed July 4, 2014
rohausser Salt Lake City, Utah
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43 reviews from our community

Traveler rating
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    14
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Hertfordshire
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Overall poor for service, location, quality of room, towels, bedding and standard of working equipment. The hotel rooms are now very tired and in desperate need of modernisation. Recently, the hotel has uprated the TVs in all of the rooms to larger flat screen but this is just a token gesture. The room entrance door and bathroom in every room... More

Review collected in partnership with Easytobook.com

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Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was ordinary, the restaurant was ordinary, the bathroom and carpet was tired. The price was low, but you can do better than this. It was very easy to access, just off a freeway. You did not get any traffic noise in the rooms.

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Salt Lake City, Utah
Top Contributor
67 reviews 67 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 4, 2014

Pretty much what one would expect at a business hotel. Very functional, with most aminities. Very capable reception staff. Restaurant was nothing great, but adequate. Good location for highway and public transportation access. Price was good. Free parking and Wifi.

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BastionHotelGroep, Eigenaar at Bastion Hotel Utrecht, responded to this review

Dear rohausser, Firstly, we wish to take this opportunity and thank you for your time and effort to inform us about your experience during your stay at the Bastion Hotel Utrecht. We are pleased to find out that you have enjoyed the personal atmosphere, hospitality, comfort and good facilities and all of this you have translated in a nice review!... More

England
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 17, 2014

Stayed for 3 nights. Very satisfied. Tram stops over the road, 10 minutes to city centre. Underground car park if you have a car. Good breakfast selection - hot and cold. Don't be put off by the negative reviews. Few drinks at the bar & nothing wakes me up!

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BastionHotelGroep, Eigenaar at Bastion Hotel Utrecht, responded to this review

Dear Dr.Livingstone, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a great experience at our hotel. We are pleased to find out that you have enjoyed your stay at the Bastion Hotel Utrecht! The Bastion Hotel Groep strives... More

Grantham, United Kingdom
Top Contributor
71 reviews 71 reviews
61 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 7, 2014

The rooms are just a little basic but clean and functional. There is a work area, small TV and coffee provided in each room. Mine had twin single beds, and although single I found the sleep quality to be excellent. There are no smoking rooms, but they do provide a smoking salon. The restaurant has a limited menu but the... More

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BastionHotelGroep, Eigenaar at Bastion Hotel Utrecht, responded to this review

Dear guest, Firstly, we wish to take this opportunity and thank you for your time and effort to inform us about your experience during your stay at the Bastion Hotel Utrecht. We are pleased to find out that you have enjoyed the personal atmosphere, hospitality, comfort and good facilities and all of this you have translated in a nice review!... More

Kampala, Uganda
1 review
3 of 5 stars Reviewed May 6, 2014

I stayed at Bastion Hotel Utrecht for 5 nights while on a trip Netherlands. The hotel is located in the out scats of Utrecht City less that 10 minutes drive by bus , tram or taxi . The location is so serene as it's surrounded by green quiet woods at the back while facing a not so busy road at... More

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BastionHotelGroep, Eigenaar at Bastion Hotel Utrecht, responded to this review

Dear guest, We want to thank you very much for your stay at Bastion Hotel Utrecht and for the the nice review which you have posted on Tripadvisor. Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive price. Offering free Wi-Fi and a free parking are good examples of this. We are looking... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 15, 2014

Nice people at the reception but many issues with my room: very noisy fan running all night - seemed to come from the heating/air conditioning system, but even switched off the noise went on; only 1 electrig plug in the entire room, located over the bed and opposite to the desk: you can either load your computer or sit at... More

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Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, We have received your review regarding the Bastion Hotel Utrecht on Tripadvisor. First of all we would like to apologize for the fact that the hotel did not meet your expectations. We are very sorry to hear that the hotel did not meet your expectations. Your satisfaction is important to us and we will be using the feedback... More

Venlo, The Netherlands
1 review
1 of 5 stars Reviewed November 4, 2013

The room was, in despite of "deluxe"-booking, small and averagely equipped. The staff, mostly youngsters, where good at heart, but loud, had no class and didn't know about courteousness. Breakfast-buffet was poorly equipped, buns runned out very fast, and new ones where not to be found (although they didn't taste too fresh...). The staff didn't really care that a bath... More

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Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you very much for your comments which you wrote on Tripadvisor. I am very sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our employees in assuring our perfect service and taking ownership. I hope you can accept... More

Dublin Ireland
Top Contributor
52 reviews 52 reviews
30 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed October 10, 2013

I always try to start a poor review with something positive, but I really found little positive about this stay. I will say that the whole place was very clean! On arrival, I was greeted to a cloud of cigarette smoke in the lobby - which is adjacent to a snooker / games room. Checking in took a while. The... More

Was this review helpful? Yes 1
Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you very much for your comments which you wrote on Tripadvisor. I am very sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our employees in assuring our perfect service and taking ownership. I hope you can accept... More

Surrey.
Contributor
19 reviews 19 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 28, 2013

I stayed at this hotel for 1 night, on Tues 07 May 2013, on a business trip. To get to this hotel you can take the tram from the city centre, so the journey is easy, once you know which tram to take and where to get off the tram ! My suggestion is to ask the hotel in advance... More

Was this review helpful? Yes
Bastion Hotel G, Owner at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

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Additional Information about Bastion Hotel Utrecht

Address: Mauritiuslaan 1, 3526 LD Utrecht, The Netherlands
Location: The Netherlands > Utrecht Province > Utrecht
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Hotel Utrecht 3*
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