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Carlton Square Hotel

Certificate of Excellence
Baan 7, 2012 DB Haarlem, The Netherlands
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1 room 1 guest
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Carlton Square Hotel
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370 Reviews from our TripAdvisor Community

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Traveler rating
    128
    181
    44
    9
    8
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29
175
8
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (370)
  • Mar-May only
    (101)
  • Jun-Aug only
    (124)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (67)
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Kralendijk, Bonaire
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for one night on our way to first day of Sail 2015. We upgraded the room with and had complementary drinks in our room.Very quiet and great king size bed. Pity we had to leave so early the next morning! Staff was friendly..

Was this review helpful? Yes
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

A homely and comfortable hotel. Very friendly and helpful staff and the best nights sleep on a 6 day cycling trip around The Netherlands (a different hotel each night). Free room upgrade was a huge bonus and, although we didn't actually have any of the alcohol, having the option was great. The celebrations and soft drinks were great though! (Didn't... More 

Was this review helpful? Yes
Miami, Florida
1 review
2 of 5 stars Reviewed 2 weeks ago

I have stayed here several times in the past. All the previous stays were very nice. In the past the staff were friendly and accomadating. This afternoon when I checked in, I found this to no longer be true. In the past, the rooms were very comfortable and quite nice. This time the bed is not very supportive and the... More 

Was this review helpful? Yes
Anneke R, General Manager at Carlton Square Hotel, responded to this review

Thank you very much for your review and your stay in Carlton Square. First of all we would like to apologize for the decline in service you have experienced during your last stay. We will discuss your feedback about the hotel in our next Management meeting. We highly appreciate your feedback and think this is important and valuable information for... More 

Portland, Oregon
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 25, 2015

The staff was quite helpful for our family reunion, although the morning tea was somewhat meager (could have used pastries instead of chocolate desserts). Bathrooms were well appointed. I agree with one reviewer who noted the banging doors; and I thought the buffet lines were not handled efficiently. Different food choices were in different locations, and they didn't make use... More 

Was this review helpful? Yes 1
Anneke R, General Manager at Carlton Square Hotel, responded to this review

Thank you for your stay and review on Tripadvisor. It was a pleasure to host the Family Reunion. We appreciate the feedback about the doors with the Maintenance department and the feedback about the buffet with the Food&Beverage department. Hopefully we may welcome again in the future! Anneke Rompa More 

Brighton and Hove, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2015

First off actually getting there was a mess as our transfers took us to carlton hotel in amsterdam city rather then carlton square in Haarlem lol but once we got there it was all worth it. The people there were lovely, the breakfast was fresh and delicious every morning, highly recommend including breakfast in the package deal of your holiday.... More 

Was this review helpful? Yes
Anneke R, General Manager at Carlton Square Hotel, responded to this review

Thank you for your stay at Carlton Square and review! We are sorry to hear that the transfer to the hotel did not went smoothly, but absolutely delighted to hear that you have enjoyed your stay. Hopefully you have enjoyed the view of Holland despite the long train journey. We are always happy to help with planning your public transportation... More 

Kingston-upon-Hull, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 20, 2015

This was an unusual stay as my ridiculously large extended family had taken over a large part of the hotel, including monopoising the dining room for two nights. All handled very professionally by the excellent staff. Good rooms and good food.

Was this review helpful? Yes 1
Anneke R, General Manager at Carlton Square Hotel, responded to this review

Thank you for your review and stay at Carlton Square. It was a pleasure to host the event for you and your family. We appreciate the time you took to write a positive review about your stay at the hotel. Hopefully we can welcome you again someday in Haarlem! Anneke Rompa More 

1 review
5 of 5 stars Reviewed July 19, 2015

What a great service! Happy with my room! A very friendly staff! Jane (restaurant) extreamly kind and helpful. She made sure I could have a gluten free meal, it was delicious and really fast! Floris and Sandya (reception) such nice people with a warm smile and so professional! I'm definitely coming back! Thank you so much!!! See you soon!!

Was this review helpful? Yes
Anneke R, General Manager at Carlton Square Hotel, responded to this review

Thank you for your stay at Carlton Sqaure and your review. We are very glad to hear that you have enjoyed your stay at Carlton Square. We will pass through the kind words to the colleagues that have been in contact with you during your stay. We will make sure your stay will be wonderfull again during your next visit!... More 

South Miami, Florida
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 15, 2015 via mobile

The hotel is well appointed. We reserved a room including mini-bar which had beer, sodas, wine, and snacks as well as bottled water. The bed was very comfortable though the comforter was a bit warm for us. We enjoyed their buffet breskfast on teo mornings...book the night before for 12 euros versus 18 without the advance booking. We would definitely... More 

Was this review helpful? Yes
Anneke R, General Manager at Carlton Square Hotel, responded to this review

Thank you for your stay at Carlton Square! We appreciate your kind words about our hotel and we hope to welcome you again in the near future. Anneke Rompa More 

Basingstoke, United Kingdom
Level Contributor
129 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed July 8, 2015

Great location close to centre of Haarlem, good sized room and the food was nice too. Check in fast but check out very slow mainly due to a computer problem. But the main issue was the doors banging all night. The bedroom doors are very heavy and so they slam very hard. I didn't get much sleep for two night... More 

Was this review helpful? Yes 1
Anneke R, General Manager at Carlton Square Hotel, responded to this review

Thank you for your review and staying at the Carlton Square. We apologize for the inconvenience you have experienced during your stay. We have taken your comment concerning the doors into account and will discuss this in our next Managers Meeting. We look forward to welcome you back to the hotel in the near future. Anneke Rompa More 

Portland, Oregon
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 4, 2015

We stayed 4 nights after a business conference and had a very relaxing time. The staff was great. We enjoyed sitting either inside by the windows our on the patio in the evenings for a "happy hour" drink and snack. There are restaurants nearby, and the food in the hotel is also quite good. It is a pleasant walk to... More 

Was this review helpful? Yes
Anneke R, General Manager at Carlton Square Hotel, responded to this review

Thank you for your positive review. Haarlem is indeed a great city and she has a lot to offer! We are looking forward to welcome you back at our hotel in the near future. Anneke Rompa More 

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