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Best Western Apollo Museum Hotel

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P C Hooftstraat 2, 1071BX Amsterdam, The Netherlands
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Best Western Apollo Museum Hotel
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Best Western Apollo Museum Hotel
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1,101 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

3 stars for the great location, near the museumplein, only couple of minutes away from van Gogh museum and rijks museum. 197 bus takes you almost at the doorstep and it is at one end of a street with top designer boutiques. But the hotel itself is rather disappointing for the price. Try to book a deluxe room as the... More 

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Kingston
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We checked in, room was so dark small and awful. Midnight I went to the reception to ask if possible to change the bed and and ask about the internet problem. Te receptionist didn't do anything. He told me to talk top the manager in the morning. The hotel manager MarJon listened us and turned everything around. She was so... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW

Upon arrival we were told that our booking which had been made and paid for a month in advance could not be found. After being charged a 150 euro deposit our room was found. Considering we paid over £600 for two of us for 5 nights the room was small and not worth the money. The double bed was two... More 

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Limerick, Ireland
1 review
4 of 5 stars Reviewed 6 days ago NEW

Hotel and staff were lovely. Stayed for 2 nights. Rooms are small but clean and lovely shower. The range for continental breakfast is also a great selection to meet all tastes. Located in the museum district, it's very quiet but nice local bars and boutiques. Vondlepark is just around the corner. It's about 20 minutes walk to Dam square but... More 

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GonulUyanik, General Manager at Best Western Apollo Museum Hotel, responded to this review

Dear Sir/Madam, Thank you again for writing such a wonderful review about our hotel. It was a pleasure having you as our guests a couple of days. Hopefully you will return someday back to the lovely city of Amsterdam and our hotel. I will share your kind words with the staff. Kind regards, Gönül Uyanik General Manager More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located in an excellent area. You are walking distance from the Van Gogh Museum and the Rijksmuseum. You are also within walking distance of many restaurants and bars. I found the room to be a good size and was cleaned very well everyday. The bathroom was small but it was perfect for me. The only tiny complaint... More 

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Seattle
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I booked this hotel for its location during a peak weekend and the fact that most all others were booked. I nearly choked at spending over $400 for a night here but thought the unique nature of the hotel overcame the Best Western label. In hindsight, my $89 Best Western experiences in the US were much better.... More 

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GonulUyanik, General Manager at Best Western Apollo Museum Hotel, responded to this review

Dear Sir/Madam, Thank you for taking the time to share your comments with us. Your feedback is very important to us and your information will be used to improve our service. I am very sorry to hear that your room was not what you expected it to be. Unfortunately I cannot see the details of your reservation so I am... More 

Niteroi, RJ
Contributor
15 reviews 15 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Room fair enough for 2, we got 2 rooms, but the staff was not very nice at checkout. We made a 2 rooms reservation at BW website and during checkout the staff wants to charge double of the price. We don't know if was a internal problem, but was a headache once we double checked with night staff when we... More 

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GonulUyanik, General Manager at Best Western Apollo Museum Hotel, responded to this review

Dear Sir/Madam, Many thanks for taking the time to write your review. I do offer my sincerest apologies for the inconvenience you had upon check out. Unfortunately I cannot see the details of your reservation so I am not sure what exactly the problem was, but I will share your feedback with the reception team. I am very glad that... More 

Hampshire
Top Contributor
176 reviews 176 reviews
39 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a week. It is a large hotel which is a bit characterless though the staff were by and large friendly and efficient. It is the problem with all such hotels with large numbers of guests staying often only a night or so - you feel you are just a number being processed. However the room was... More 

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new jersey
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 2 weeks ago

From the moment the Gate 1 transportation pulled up to the curb, we were greeted with outstanding customer service. The desk clerks were awesome and so help. They were friendly and accommodating. The room view was awesome, I could overlook the canal and the water taxi's. The hotel was in the center of everything, the museums were in walking distant,... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Terrible customer service from start all the way till the end. After walking in and the reception staff unable to find our booking to the tiny room which we had to pay €150 which magically appeared when our booking was unable to be found and the hotel being fully booked! When we called to discuss about the room we where... More 

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